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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

New York
1 review
3 helpful votes
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Didnt get my order
May 25, 2018

The first thing I ordered I got real probably the second thing I wanted I still did not get and its over a month I will never order from Rotita again Thats 3299 I spent and didnt get my order I am livid and nobody will contact me regarding this

Date of experience: May 24, 2018
Georgia
1 review
0 helpful votes
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I love your styles, selections and prices. I will be buying again. Just waiting on my bathing suit to arrive. I do have to say, plan on at least a month to receive your items. Slow shipping

Date of experience: May 24, 2018
Tennessee
1 review
3 helpful votes
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No communication since my order. Gave me a fake tracking number that never worked. I even paid EXTRA to get it shipped faster (5-8 business days) and still no product and no communication. Will NEVER fall for this again. There is no way to contact them once you actually place your order. The tracking site won't work and it says you have to "file a ticket" for any questions after that, but then there is no one to contact. STAY AWAY

Date of experience: May 24, 2018
Alabama
1 review
0 helpful votes
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I just received my order. I order 3 dressy blouses. The material is very high quality and
All 3 fix perfectly.

Date of experience: May 24, 2018
Ohio
1 review
4 helpful votes
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BULL$#*!!
May 24, 2018

This place is a SCAM... THEY NEED TO BE PROSECUTED!. I ordered a large 2 piece swimsuit made to fit BARBIE DOLL. MY MONEY IS ADIOS!... NO REFUND.

Date of experience: May 23, 2018
Illinois
1 review
0 helpful votes
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Just as pictured
May 24, 2018

I really liked the blouses that I purchased. The price is great and they look good. I got many compliments on the bright color of the blouses.

Date of experience: May 23, 2018
California
1 review
5 helpful votes
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Wife ordered a blouse did not fit correctly. Sent several emails to customer service. They were going to send a ticket number. Two months have passed and still no results!
Same problem as Lee M.

JG

Date of experience: May 22, 2018
Washington
1 review
9 helpful votes
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Bought a dress for my daughter and being a dumb DAD i guessed the wrong size. All i wanted was to exchange the dress for a bigger size. BUt there is no way to contact these people. They are in China and they dont take returns. Save your money, shop some place else!

Date of experience: May 22, 2018
Connecticut
1 review
5 helpful votes
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Blouse order
May 22, 2018

I placed an order for a blouse I wanted to wear to my grandson graduation from law school on 5/3.The order was processed on 5/6. It arrived at the DHL procecssing plant in New Jersey on 5/18. The graduation was on the 20th. Now they are saying it will arrive on the 22th. That's today. Who can tell. But it says is in Westbough, N. Y. It was shipped from Inwood, N. Y to Wallingford Ct. By way of New Jersey to Ny and then to Ct... I could have walked to N. Y and back in the time it is taking for that order to get here. The Pony Express could have got it here quicker.

Date of experience: May 22, 2018
Florida
2 reviews
1 helpful vote
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I loved the pieces that I've buyed on this website, the shipment for my country (Brazil) was really fast compared to other stores. There's so many options, so many products and the payment forms are great too. If you're from Brazil and you're thinking if you are going to buy or not, you can definetly buy on Rotita.com

Date of experience: May 22, 2018
Missouri
1 review
12 helpful votes
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Return
May 20, 2018

I have tried several times to try and submit a return and your web site just keeps sending me on-a loop and I never get anywhere. I truly love your clothes but will never order again because I am unable to return items if they don, t fit. Now I am stuck with a shirt I cannot wear. I ordered a large but it is very small maybe a medium at best. Good luck but you just lost a customer.

Date of experience: May 20, 2018
Australia
1 review
0 helpful votes
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Fantastic!
May 22, 2018

The 4 tops that I purchased fit me like a glove. Very very happy. Ill definitely be buying more clothes from Liligal. Thank you.

Date of experience: May 20, 2018
Kansas
1 review
12 helpful votes
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I returned all 5 items I purchased. I will not purchase from them again. Not good quality. I don't like that a return ticket is not in the bag with my order. I need to request a return ticket.

Date of experience: May 20, 2018
GB
1 review
4 helpful votes
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Loved the dress, for what I paid for it excellent quality, delivery service was quick, would order again from Rotita

Date of experience: May 19, 2018
North Carolina
1 review
2 helpful votes
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I am finding LiliGal a great company to communicate with, thus a great customer service company as well.

Date of experience: May 19, 2018
California
2 reviews
8 helpful votes
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I ordered $58.09 worth of merchandise on May 5th. It was taken out of my credit card through Paypal. When I went online to try to try to see the status of my order, I saw there is no customer support phone number and every time I have tried to access the chat line it is offline and the website says it can only be used to get info before you place an order. On top of that, the website says it has no record of my email address so I am unable to log in. I sent an email but all I got back was an automated reply saying to log into my account which I can't do.

Date of experience: May 19, 2018
New York
1 review
2 helpful votes
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Mislead
May 20, 2018

I have been waiting over a month to receive my bathing suit. I was not aware that it was coming from China. I received it but it did not fit, its very cute. I found out its going to be a hassle to return it and youre responsible for the charges. I dont want to go through all this hassle so I will keep the bathing suit and hopefully I can find a friend that it will fit. I believe that maybe all the outfits are made in a sweatshop in China. Therefore I will not be ordering anymore and the return policy is not a good policy at all it should be hassle free.

Date of experience: May 19, 2018
Louisiana
1 review
1 helpful vote
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Easy on line shopping for fantastic buys. Lilligal has the best deals and Ive never had any issues. Great looking clothes too!

Date of experience: May 19, 2018
North Carolina
1 review
0 helpful votes
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Beautiful
May 19, 2018

I got lots of compliments from my white Lilian dress for hat I wore on Mothers Day. I paired it with a white and black hat with matching purse and shoes, was told I looked beautiful.

Date of experience: May 18, 2018
West Virginia
1 review
1 helpful vote
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Recently had to submit a request to return an item. Customer service was fast and courteous. I definitely appreciate their prompt and helpful service!

Date of experience: May 18, 2018