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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Florida
1 review
5 helpful votes
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I requested an exchange/return ticket on May 15 and today is May 18 and I'm still waiting for an answer. Very bad customer service.

Date of experience: May 18, 2018
Nevada
1 review
1 helpful vote
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Great deals
May 18, 2018

I have been very satisfied with all the items I have ordered. I like that are items that you don't see you on every corner.

Date of experience: May 18, 2018
Indiana
1 review
3 helpful votes
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You say your things are returnable within 30 days and I have been trying to get help in finding an address for the return, but no help. There are other things I would like to purchase, but not now.

Date of experience: May 18, 2018
Canada
1 review
6 helpful votes
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Bought 2 bathing suits... so far 5 weeks still waiting. As soon as I get the bathing suits I will rate the quality, value and service.

Date of experience: May 18, 2018
New Mexico
1 review
0 helpful votes
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Very good quality!
May 18, 2018

Have 3 swimsuits I ordered and all 3 very good quality and right on with correct sizing! So cute I will order agin!

Date of experience: May 18, 2018
Hawaii
1 review
0 helpful votes
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Love the styles!
May 18, 2018

I have loved everything I have ordered from LiliGal. The prices are great and I have received many compliments on the items that I have ordered.

Date of experience: May 18, 2018
California
1 review
0 helpful votes
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Returns
May 18, 2018

Liligal made it easy to get resolution to my return (just wrong size). I ill continue to shop with them

Date of experience: May 18, 2018
District of Columbia
2 reviews
0 helpful votes
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I have purchased several items from Liligal and I love everything Ive purchased! The clothes are comfortable, pretty, classy, and priced affordable!

Date of experience: May 18, 2018
Tennessee
1 review
7 helpful votes
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I would steer completely clear of any fashion company located in China. So far the reviews for Rotita, FashionMia and StyleWe are horrendous to deal with. Customer service is great as long as you are ordering something, but if you need to return or exchange an item, you can forget hearing from them. Wish I had done my homework BEFORE I ordered from them! NEVER AGAIN!

Date of experience: May 18, 2018
Michigan
1 review
3 helpful votes
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Your dresses are very nice looking but when it comes down to putting them on it's a problem they don't fit and you can't return it i don't care how many tickets you put in there is no way to return it and get your money back so your out of money and stuck with a dress you can't fit. Your company need to stop playing games with people and give them their money back, and send me a address to return this dress.

Date of experience: May 18, 2018
Belgium
2 reviews
0 helpful votes
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Maillot de bain
October 7, 2023

Je sius content de mon achat de maillot bain la couleur es vriament jolie. Normalement il y a encore une piece que je devais reçevoir mais il est plus dosponible, j' espére que je vais reçevoir mon argent de cette article (*******)

Date of experience: May 18, 2018
Missouri
1 review
2 helpful votes
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Returns
May 18, 2018

I have been trying to get a shipping Label to return, since the 8th of May, with no responce. Suits were good quality but the did not fit. Very unhappy

Date of experience: May 18, 2018
Canada
1 review
0 helpful votes
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What a pleasure to finally find shirts that are comfortable and fit well. I ordered one and waited before ordering the second. Once the first order was placed with no issues and sent free of charge looking and fitting as I wanted, so I placed the second order. Just got the sencond order so I am now ready to place another. Lover them!

Date of experience: May 18, 2018
Texas
1 review
0 helpful votes
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My friends and family are liligul coustomers because your dresses are cheap and beautiful shipping without issues and well organized keep the good job going very much appreciated for your business

Date of experience: May 18, 2018
New Mexico
1 review
0 helpful votes
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Orders
May 18, 2018

My orders have always been in a timely manner and they are very good at sending notices of when to expect your package. The return policy is excellent.

Date of experience: May 18, 2018
Maine
2 reviews
0 helpful votes
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Nice!
May 18, 2018

Never bought a bathing suit online before, but Im not disappointed. Great fit. Only issue was that it took longer than expected to ship from the order date. But when I contacted customer service they responded quickly. Once it was shipped it arrived in a few days. I will be ordering again from LiliGal!

Date of experience: May 18, 2018
GB
1 review
0 helpful votes
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Excellent
May 18, 2018

Wow the swimdress i have is lovely its so fresh looking and slimming I would wear it as a sun dress too

Date of experience: May 18, 2018
New York
4 reviews
5 helpful votes
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Bought a bathing suit, I know, stupid online. But they look great in the pictures. That is NOT what you get 4 weeks later from China! Big mistake. You have to "submit a ticket" to get a refund, but the site always has an error message when you try. Do NOT buy from this $#*!ty company!

Date of experience: May 18, 2018
Washington
1 review
0 helpful votes
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Wonderful
May 18, 2018

The clothing is fun and comfortable and colorful. Fits well, but make sure you order the right size.

Date of experience: May 17, 2018
Minnesota
1 review
0 helpful votes
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I used the sizing chart and ordered one size larger than I actually wear, but the swimsuit arrived sporting B/C cup size rather than a DD... I need to figure out how to return now...

Date of experience: May 17, 2018