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Ross Reviews Summary

Ross has a rating of 2.7 stars from 214 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Ross most frequently mention customer service and credit card. Ross ranks 8th among Department Store sites.

service
48
value
40
shipping
20
returns
31
quality
37

We monitor reviews for authenticity

California
13 reviews
8 helpful votes
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I go to Ross to look around and almost always come out with a couple of bags of darling things.

Date of experience: July 8, 2015
Texas
6 reviews
0 helpful votes
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I'm addicted to this store... name brands at great prices... you can't go wrong!

Date of experience: July 1, 2015
Virginia
11 reviews
22 helpful votes
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WoW
June 18, 2015

You will find about anything you want from fashion to things for the house (distinctive pieces) at absolutely fantastic prices.

Date of experience: June 18, 2015
Nevada
6 reviews
1 helpful vote
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I still love to shop here, but their lotions are way too watered down, and a lot of their designer brands look to cheap to be the real thing.

Date of experience: June 4, 2015
New Jersey
4 reviews
20 helpful votes
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Insurance problems
June 2, 2015

My 2 yo daughter stepped on one of their security pins near the cashier. Pin went thru shoes and into her foot.
Manager came and write up, then she said that a corporate will call me. 10 days later, none called even to check on my daughters condition. I had to call the store and manager declined. 30 min later, I get a call from rossstores.com a lady asking what I wanted? She claimed I had medical and that should cover it. Then she said I'm trying to blackmail them when I said its lawyer time. I know strategy is to push away the claim. Any help, can I sue and not pay a lawyer

Date of experience: June 2, 2015
New York
21 reviews
5 helpful votes
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Never know what you will find here. Love finding new stuff

Date of experience: May 31, 2015
Washington
10 reviews
12 helpful votes
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Great Finds
May 15, 2015

I can usually find the perfect outfit at a reasonable price. Household items, as seen on tv, pet items, furniture, pictures, etc.

Date of experience: May 15, 2015
Mississippi
26 reviews
25 helpful votes
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Loveeeee Ross store the best EVERYTHING I NEED FOR ME AND MY FAMILY I FIND IT AT ROSS, I being a faithful customer of Ross stores for more than 15 years

Date of experience: April 13, 2015
GB
2 reviews
5 helpful votes
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Lovely tops
April 1, 2015

Always buy tops form Ross, they are good quality and wear well.

Date of experience: April 1, 2015
California
3 reviews
3 helpful votes
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Nice selecton!
March 31, 2015

Great selection all sizes, just check the stitching

Date of experience: March 31, 2015
Georgia
7 reviews
10 helpful votes
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I am pleased with the clothing some of the time but sometimes I am disappointed with the selection. The clothes that I do purchase are quality.

Date of experience: March 18, 2015
Florida
25 reviews
26 helpful votes
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Not enough inventory
March 12, 2015

Great if you can find anything store closesttome in clermont fl is always low on stock some aisles empty

Date of experience: March 12, 2015
Georgia
14 reviews
46 helpful votes
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I love the discounts on the designer bags. The staff seems friendly but always tired. Just saying.

Date of experience: February 13, 2015
Oregon
9 reviews
2 helpful votes
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This is my favorite store
February 11, 2015

This is my favorite store. Never have I found such great deals. Go there every chance I get.

Date of experience: February 11, 2015
Texas
26 reviews
20 helpful votes
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Ross have lots of deals but their stores are usually messy and very slow at the register... I guess you really do get what you pay for.

Date of experience: January 29, 2015
California
10 reviews
4 helpful votes
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Love the store friendly people and good prices on clothes

Date of experience: January 26, 2015
Texas
13 reviews
3 helpful votes
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Need to put out more merchandise, not enough stock. A lot of shelves are empty or sparse.

Date of experience: January 24, 2015
France
15 reviews
15 helpful votes
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Love this company
January 20, 2015

Love this company
Quality and service
And HONESTY

Not like www.gilt.com or www.borderfree.com: thieves!

Date of experience: January 19, 2015
California
4 reviews
15 helpful votes
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I love to shop at Ross!
January 13, 2015

I love to shop at Ross! If you have not been there, you must give it a chance. They have your favorite brands and for sooo cheap! If you live in a large city... I've noticed they can get a little out of control... but in smaller towns it is great.

Date of experience: January 13, 2015