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Ross Reviews Summary

Ross has a rating of 2.7 stars from 214 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Ross most frequently mention customer service and credit card. Ross ranks 9th among Department Store sites.

service
48
value
40
shipping
20
returns
31
quality
37

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Arizona
1 review
1 helpful vote
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I went today to the store at the phoniex az ******* location
Refund policy changed!
Very rude two ladies
The first one her name is Jolle and she is very rude i want do return without recipt because i have the credit card i bought with and it has been only 2 days ago i did bought thoes items. She refused the return and she garbed my items and she left me on the check out waiting and waiting and she went to talk to a other employee and joke and i am still waiting
Then when i asked her to a manager she refused and then she got me Beni the store assassinate which i understood why this rude employee is acting like that... she was even not helpful and she refused to write her name and the employee name which is not right

Date of experience: September 18, 2020
Florida
1 review
14 helpful votes
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Prejuicios
August 12, 2020

Somos personas mayores aprovechamos los martes para obtener el descuento, como clientes damos un margen de error, considero y respecto a los empleados pero son varias las ocasiones donde al momento de pagar, he notado un pésimo e Irrespetuoso servicio hacia nosotros, da la impresión que en esta tienda en particular ( esquina Valrico y 60 avenida) los latinos no somos bienvenidos, lo que he podido observar y triste de esto es que la mayoría de los empleados en esta área son latinos. Nosotros ya le hicimos la cruz y nos encargamos de dejarle saber a familiares y amigos cercanos para que no la auspicien.

Date of experience: August 12, 2020
Germany
2 reviews
1 helpful vote
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Refund
July 10, 2020

I bought a comfort and it had stains on it and i have to wait 7 days fir my damn money back
Employees don't no $#*! and the customer serice is bull

Date of experience: July 10, 2020
Oregon
3 reviews
13 helpful votes
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Sometimes the place looks like a tornado hit it. But I tell you I have found amazing deals there. Designer brands at ridiculously low prices. Sometimes I've even resold them lol. I absolutely love Ross. Way better than TJ Maxx some ursul's, the prices are unbeatable

Date of experience: December 24, 2019
New York
1 review
7 helpful votes
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Great
November 3, 2019

Great store, great savings and friendly staff. I've been shopping at ross as a south african for the past 8 years and I've never been disappointed. Whether it was for active wear cocktail dresses or the most fabulous events I shop at ross and am always happy

Date of experience: November 2, 2019
Romania
2 reviews
0 helpful votes
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I ordered one handbag via online and the product arrived correctly. Quality is fine. I recommend this website

Date of experience: June 9, 2019
Ukraine
4 reviews
10 helpful votes
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AvaHill
May 27, 2019

I bought there a pair of flip flops. I would like to say that this is my best shopping stuff for this year. Te quality was so good and on a sale I bought for 5 dollars. Visit site https://rossbyross.com/product-category/women-fashion/accessiories/ to view more

Date of experience: May 27, 2019
Texas
4 reviews
13 helpful votes
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I purchased a dress at Ross and wrote a check but when I checked my bank account I noticed that 2 electronic transfers were deducted. I called the customer service line where the agent proceeded to find my transaction and get it reversed and she also apologized to me for the inconvenience! I will continue to shop at Ross

Date of experience: May 8, 2019
Missouri
12 reviews
37 helpful votes
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I have always found GREAT buy's anytime I've shopped at any Ross, and I have been to several out of state as well. They always have something that fits me, which is rare, I am a size 0 or size 2. My only complaint that I have, is the clutter. Needs better organization and item's should be in any type of order. While I love to shop there, I always know to allow extra time, simply to find what I came for.

Date of experience: December 5, 2018
California
1 review
0 helpful votes
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The store #1389 in Tracy Ca looked like a mess. No clean up and the manager #******* was very rude when this was brought to his attention. He talked down to me by rushing me out of the store saying this is the way it was.

Date of experience: October 23, 2018
Georgia
6 reviews
58 helpful votes
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Love going to Ross. Always find something I need, want, have to have. Great prices! If I have a return with my receipt, even if it is over 30 days, They either give me my money back or store credit. Love this place!

Date of experience: May 17, 2018
Texas
3 reviews
29 helpful votes
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Ok place
January 24, 2018

If you can go on shipping day you are in luck. Once everything get picked over you are looking through mess. But I will continue to go. Good deals you will get.

Date of experience: January 23, 2018
California
5 reviews
1 helpful vote
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Thankful
December 29, 2017

Every single item that I have bought at Ross is fantastic! It's one of my favorite stores. Prices are reasonable and products are great!"

Date of experience: December 28, 2017
Oregon
29 reviews
48 helpful votes
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Cheap stuff
December 20, 2017

I have not seen anything that was not priced very good it's just a fade. Wallmart has the same products

Date of experience: December 20, 2017
Texas
3 reviews
0 helpful votes
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Love this Store
December 19, 2017

Any Ross I go to I am able to find more and more things they do not ever lose my interest I keep coming back for more. Favorite place for sure

Date of experience: December 16, 2017
Nevada
20 reviews
59 helpful votes
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I have found some really great bargains at Ross. However, most of the clothing there is yucky. You can see why it ended up in a last-chance retail store. If you're not looking for any specific item, you can do well. However, sometimes you will totally strike out. You never know.

Date of experience: December 11, 2017
Arizona
5 reviews
17 helpful votes
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Hit or miss
December 11, 2017

I gave this rating because it's hit or miss for me at Ross. Normally i'm trying to find 2 like items and i'll find what i want but can't find the match or two of a kind. So meh.

Date of experience: December 9, 2017
Virginia
6 reviews
9 helpful votes
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In need of a new image
December 5, 2017

Ross is my least favorite retailer. Its not because of a lack of deals, its because every store Ive visited from California to Alabama has a thrifty image. If I wanted to shop at a thrift store, Id go to a thrift store. The shopping experience here is dull and outdated. Ill probably only shop here if someone else wants to go.

Date of experience: December 4, 2017
Illinois
6 reviews
1 helpful vote
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Need to dig
November 11, 2017

First time I went into Ross I couldn't figure out who shopped here, everything was picked over and hardly any selection. I am looking for maternity clothes now and several mom to be recommend them, so I decided to give it a try. I was pleasantly surprised to find a while small, well organized clearly labeled maternity section. I found a great sweater for work and the upcoming holiday season at a reasonable price! I will definitely give them another try in the near future.

Date of experience: November 10, 2017
Texas
4 reviews
7 helpful votes
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Love Ross
November 2, 2017

Great deals, returns no problem, I can find things for the house, dog and work clothes at a good price.

Date of experience: November 1, 2017