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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

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73,863 reviews

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Florida
1 review
0 helpful votes
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Birthday Gift
October 28, 2025

I ordered the necklace and pendant for my wife's birthday on November 6th and ordered it gift wrapped. I have not seen the necklace yet but I loved everything so far. Thank you so much for everything.

Date of experience: October 18, 2025
Florida
1 review
0 helpful votes
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Wonderful!
October 28, 2025

I purchased a gift for my mom, very last minute. She absolutely loved it. The entire process from ordering to receiving was great. Because she wears it everyday, we did have to return it for damage but even that was easy. She is wearing it full-time again. It's hard to shop for my mom. She is very simple in her needs and wants. This seemingly simple little thing has made her so happy and as a result made me very happy. Come on Christmas! I'm ready now.

Date of experience: October 18, 2025
California
1 review
0 helpful votes
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Bling
October 27, 2025

I have shopped with you for awhile now. I have bought some very nice items. This ring is no exception. I love it! Thank you so much! Have a nice day! 😊

Date of experience: October 17, 2025
New Jersey
1 review
0 helpful votes
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Love the item!
October 27, 2025

I love the annual 2025 Gorham sterling silver snowflake. I order it every year for my collection but it has become almost unaffordable. Additionally, I had to contact customer service to have them send me the missing ribbon to hang the ornament. This has happened before. I suggest that you make a note to your quality control department, since this is a recurring inconvenience.

Date of experience: October 17, 2025
South Carolina
1 review
1 helpful vote
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This is my fourth bracelet.
October 27, 2025
Updated review

I have ordered 3 bracelets the same size and the 4th one bigger so I can stack them and wear in different combinations. I am very happy with them!

Date of experience: October 17, 2025

This is the 3rd bracelet i have purchased in the last...
June 22, 2025
Previous review

This is the 3rd bracelet i have purchased in the last few months. I love them.

Date of experience: June 12, 2025
Tennessee
2 reviews
1 helpful vote
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I contacted Pat DiLeonardo at Ross-Simons concierge services. She is always very helpful, accommodating and thorough in processing my order making it a truly pleasing experience!

Date of experience: October 17, 2025
Florida
1 review
0 helpful votes
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Great value!
October 27, 2025
Updated review

I have always been impressed with the value and selection of quality jewelry from Ross-Simons. I have ordered items for years and have never been disappointed. Great selection, easy to navigate website and fast service. Thank you!

Date of experience: October 17, 2025

Easy to find exactly what I want from Ross Simons,...
October 17, 2025
Previous review

Easy to find exactly what I want from Ross Simons, and I know that the product will always be quality.

Date of experience: October 7, 2025
MARLIS B.
California
1 review
0 helpful votes
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Adequate but not special appearance
October 27, 2025

I was looking to replace sapphire, ruby emerald earrings that were stolen without spending a fortune. What I got fit the need for that color but didn't look as elegant as my old earrings.

Date of experience: October 17, 2025
California
1 review
0 helpful votes
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Excellent Service
October 27, 2025

Joann A is the most knowledgeable, kind, patient and professional person I've ever worked with. And I'm a former Customer service manager!

Date of experience: October 17, 2025
Maryland
1 review
0 helpful votes
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Very happy - octopus necklace
October 27, 2025
Updated review

I have been looking for an octopus necklace for a while but couldn't find anything I liked. Then I found this one. It's perfect; the right size, very shiny diamonds and it's well designed. It's gold over SS. I wasn't expecting it to be as weighty as it it. Perfect.

Date of experience: October 17, 2025

Love the good deals, variety!
October 6, 2025
Previous review

Love the good deals, variety!

Date of experience: September 26, 2025
Connecticut
2 reviews
0 helpful votes
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Always nice product, for good price.
October 27, 2025
Updated review

I am always happy to browse through the large inventory and always able to find something for myself or for a gift. I can't recall ever being disappointed with a piece of jewelry, from this company. I can always find something that I can afford, which is wonderful.

Date of experience: October 17, 2025

Happy with purchase, but don't appreciate pop-ups as...
October 17, 2025
Previous review

Happy with purchase, but don't appreciate pop-ups as I'm trying to check out.

Date of experience: October 7, 2025
South Carolina
1 review
0 helpful votes
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Great Service, Quality jewelry
October 26, 2025

Ordering with an English speaking service rep it a big plus! She answered my question of the earring hoop. The deli ery was prompt!

Date of experience: October 16, 2025
New York
1 review
0 helpful votes
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Love this bracelet!
October 26, 2025

The bracelet is beautiful! My only complaint is that the next email I got the same day I had ordered offered 15% off! I wish I could have used it!

Date of experience: October 16, 2025
Colorado
1 review
0 helpful votes
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Not satisfied with this purchase
October 26, 2025
Updated review

Online shopping experience very good, shipping was very fast and packaging was great. Chain was nice however catch was too small

Date of experience: October 16, 2025

Nice jewelry at a nice price
October 16, 2025
Previous review

Nice jewelry at a nice price

Date of experience: October 5, 2025
California
1 review
0 helpful votes
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Love my earrings
October 26, 2025

I have ordered jewelry from Ross-Simons over the years, and have always been happy with the items. The box and velvet bag are perfect for storing and protecting my jewelry. This time I ordered amethyst, drop earrings in gold setting. The flow design is sweet, I've received many compliments.

Date of experience: October 16, 2025
Tennessee
1 review
0 helpful votes
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Gorgeous ring
October 26, 2025

Citrine is my birth stone and since I'm turning 70 in November, I treated myself to this gorgeous ring as a present to myself! I absolutely love it! It fits perfectly and I have already received a lot of compliments on it.

Date of experience: October 16, 2025
New York
1 review
0 helpful votes
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Return item
October 26, 2025

I purchased a petite gold horn. It arrived before the scheduled date. It was very nice but too small. I returned the item and received a refund quickly. The support from Ross Simon was amazing. They were quick and courteous. I would definitely purchase from them again

Date of experience: October 16, 2025
Wyoming
1 review
0 helpful votes
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Rerun and upgrade
October 26, 2025

I returned an anklet that was a little too fragile (it broke) for my wife's busy lifestyle for a more robust, albeit, more expensive one. The process was easy to get through with help on the phone that was pleasant and instructive

Date of experience: October 16, 2025
New Jersey
1 review
0 helpful votes
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Traditional gift
October 26, 2025
Updated review

I bought for my wife as a traditional gift. It was bigger than expected. I kept it, but not sure who to give to… I re ordered my wife the smaller ( petite) one

Date of experience: October 15, 2025

Gifts with meaning
November 3, 2024
Previous review

Pleasant surprise, items were shipped correctly with good quality.

Date of experience: October 24, 2024
North Carolina
1 review
0 helpful votes
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Silver Bracelet purchase
October 25, 2025

My purchased arrived in the mail about 2 weeks after purchasing. I had requested a box, since this was a gift. The box and enclosed soft envelope are very nice and will help to make this gift special.

Date of experience: October 15, 2025