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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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I have ordered several times for myself and for my family as gifts. Every thing is absolutely beautiful and high quality. It's easy to navigate the website and to order. Customer service is great and the communication is always fast and reliable.
I used the search function and was able to find exactly what I was looking for and check out quickly. I have had no problems with your excellent jewelry or the service.
I looked up various gold chain necklaces and Ross-Simons came up. Looked at their gold chains, Italian 10kt yellow gold Kite Station necklace caught my eye. Ordered 16" size and was extremely happy with the chain. It is different, beautiful, and sparkly. I love it.
See above comment ring is beautiful hard to tell if item was gone or ordered
This the worst part of the experience
Very satisfied with this purchasing and delivery was on very accurate in time.
I have made many purchases over the years from Ross-Simons, and even though I have returned several things because they weren't quite what I wanted, I have never been unsatisfied with their products that I did keep, but their Customer Service is incomparable. I very much love the recent purchase I made of a turquoise necklace and ring. They are beautiful and I bought them specifically to wear with a top I have. Thank you again for offering such a wide variety of items.
I like the company but was not happy with my last order. The bracelet looked plastic and did not seem to have the quality of other items I have purchased in the past.
Service is amazing, received products in a timely manner ……
I ordered the pearl and ruby ring this time and the ruby is not what I expected. It looks like mist droplets is all over it.
The ring was just what I wanted, but too small. Then, the rep was very helpful when I initiated the return.
May have found a band I've been searching for! We shall see!
Don't know if I would purchase other products. Skeptical about the product.
I love my new bracelet. It's excellent quality and exactly what I was looking for. It came in a reasonable timeframe and delivered without any issue.
I received my order. I'm still deciding if the necklace is right for me and if it fits my neck properly!
Be cautious. Your purchase may not look like the picture. The picture of the garnet earrings I ordered showed pretty red stones. What I received were earrings with dark, almost black stones. I sent them back at my expense.
Very easy and smooth process. Love the gold fish pendant. Exactly what I was looking for. Thank you!
It was delivered fast and safely, and it fits perfectly. Exactly as described, I love this piece
The gem flower ring shipped quickly and was very well packed. It is a very beautiful ring.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We always hope that you love the item you receive, but we know things can look and feel different in person, so we offer 30-day returns to make shopping from home easier. It can be challenging to depict color online, as the piece will look different depending on the light it is exposed to. Thank you for the feedback regarding your customer service experience. We will use this as an opportunity to improve. Private message sent.