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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,863 reviews

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Wisconsin
1 review
0 helpful votes
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Product is good
October 24, 2025

I am wearing daily time will tell if the bracelet stands the test of time

Date of experience: October 14, 2025
Illinois
1 review
0 helpful votes
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Kept your word
October 24, 2025
Updated review

Thank you for keeping your word on my discount I look forward to the credit back to my card once you receive the returned bracelet

Date of experience: October 14, 2025

Radio and podcasting would be a good place for you...
October 14, 2025
Previous review

Radio and podcasting would be a good place for you to advertise

Date of experience: October 4, 2025
Florida
1 review
0 helpful votes
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More description needed
October 24, 2025

I purchased a sapphire cross necklace but it did not describe the size of the clasp. It's for an older woman who needs larger clasps. Please consider for other items too. Thank you. Mary

Date of experience: October 14, 2025
Colorado
1 review
0 helpful votes
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Very impressed with customer support
October 24, 2025

I was happy someone answered the phone when I called. No other jewelers would. No call backs from them. All my purchases will go to Ross Simons. Thank you

Date of experience: October 14, 2025
Colorado
1 review
0 helpful votes
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Personalized necklaces.
October 24, 2025

I called in to place my order. I had a very nice person that helped me.
The only thing that I'm sure was an oversight is that I requested notes to my granddaughters because these are gifts for them that I didn't receive with purchase.

Date of experience: October 4, 2025
Florida
1 review
0 helpful votes
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Magnetic connections 14 karat gold
October 24, 2025

I was very pleased with a sales person very kind very helpful and I received my merchandise in no time I am very pleased. Thank you.

Date of experience: October 14, 2025
Louisiana
1 review
1 helpful vote
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Generally Positive
October 24, 2025

I returned my purchases yesterday. This is the first time I have ever had any problems with an order. Customer service was very helpful and professional.

Date of experience: October 14, 2025
Barbara J. — Ross-Simons Rep
5 months ago

Thank you for your continued support and for being a valued returning customer. We truly appreciate you choosing to shop with us again.
We’re sorry to hear that the jewelry didn’t meet your expectations. We understand how important it is to be completely satisfied with your purchase, and we appreciate you taking the time to share your feedback.
We’re glad to hear that our customer service representative was helpful and professional in assisting you with your return. Returns are processed within 4 business days from receipt.

Texas
1 review
0 helpful votes
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Product Drawbacks
October 24, 2025
Updated review

I bought a 3/8" set of diamond hoop earrings, but they were too small. They were to required to hold the 6.50 ct. T. w. Pink Topaz Pear-Shaped Earring Charms in Sterling Silver. The smokey quartz (topaz) and white topaz bolo bracelet was absolutely beautiful, but the stones were too heavy and rolled on my wrist. The bolo itself was really not strong enough to steady it and could break easily. Therefore, I had to return both of them.

Date of experience: October 3, 2025

Easy to find what I was looking for
October 13, 2025
Previous review

Easy to find what I was looking for.

Date of experience: October 3, 2025
North Carolina
1 review
0 helpful votes
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I really like the earrings. Couldn't get the push on so I used some clear rubber ones I had. This is my second pair of earrings from Ross-Simons. First pair lasted years. Eventually the pin broke but that's because I had them in the bottom of my purse.

Date of experience: October 13, 2025
Georgia
1 review
0 helpful votes
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Silver is perfect.
October 23, 2025

Beautiful quality silver and the package is very pretty. I am pleased with the delivery and service. I would buy more from this company.

Date of experience: October 13, 2025
Michigan
1 review
0 helpful votes
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Four Stars!
October 23, 2025

Pros: easy and fun to shop on website, easy checkout, lightning-fast order processing, quick delivery, cross came in a nice little gift box. Cons: picture showed blue sapphires, but these were so dark they almost look black.

Date of experience: October 13, 2025
Puerto Rico
1 review
0 helpful votes
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Consistent
October 23, 2025

Ross Simon's product quality and excellent service have been consistent throughout the years. They have read the market and the moments, and have adapted their offer to changing times, but always caring for quality products and excellent service.

Date of experience: October 12, 2025
Connecticut
1 review
0 helpful votes
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Always great experience
October 23, 2025
Updated review

Ross simons always has quality jewelry at great pricing. As always i received sky blue earring studs in beautiful packaging in a short time... they are beautiful. I am very happy and will continue to shop at ross simons. Its been my favorite for decades for a reason! Thank you!

Date of experience: October 12, 2025

Always love ross simons my favorite jewelry store for...
October 12, 2025
Previous review

Always love ross simons my favorite jewelry store for many years!

Date of experience: October 2, 2025
Florida
1 review
0 helpful votes
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Exquisite
October 22, 2025

This is my first purchase from Ross-Simons and it won't be the last. Easy to order and fast to receive beautiful affordable jewelry.

Date of experience: October 12, 2025
North Carolina
1 review
0 helpful votes
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Customer Service is Super!
October 22, 2025

I called customer service to inquire about a product I had purchased previously. My representative was very knowledgeable about my product. Unfortunately, it had sold out. She provided me with 2 alternative suggestions I might like with item number and prices. Due to her great customer service, I purchased 1 of the 2 products she suggested. Super!

Date of experience: October 12, 2025
Pennsylvania
1 review
0 helpful votes
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KJP
October 22, 2025
Updated review

The bracelet was beautiful and did arrive on time, however the first time I wore it--it fell apart at the clasp-I had to take to local jeweler which cost me another $56.00--this was very dissapointing and costly to me when I had already paid over $1300. 00 for a very light weight bracelet.

Date of experience: October 12, 2025

Pretty easy
September 28, 2025
Previous review

Pretty easy

Date of experience: September 18, 2025
Washington
2 reviews
0 helpful votes
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Jewelry nut
October 22, 2025

I love to buy jewelry of all kinds. I have always had a great experience shopping here. Never had a reason to question quality or service.

Date of experience: October 12, 2025
South Carolina
1 review
0 helpful votes
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Loved my purchase!
October 22, 2025

Purchased a black cat charm (onyx/ gold) in remembrance of my 16 yr old cat recently passed. Thank you for the ease in purchasing and quick delivery. Product and Packaging was great. I will come back to Ross-Simons for future jewelry purchases.

Date of experience: October 12, 2025
Wisconsin
1 review
0 helpful votes
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I thought a Diamond solitaire pendant on a man may be too effeminate but I wear it with a gold nugget pendant and the combination is stunning. After all, I am an Aries, born in April and Diamond is my birthstone. Perfect.

Date of experience: October 12, 2025
Florida
1 review
0 helpful votes
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Easy!
October 22, 2025
Updated review

It is so easy to order your "wishes" or sometimes something you need. I needed a way to carry my jewelry when traveling. This travel case holds several necklaces, bracelets, and of course, earrings.

Date of experience: October 12, 2025

Easy
May 17, 2025
Previous review

I love these silver and gold earrings. They are lightweight and very attractive.

Date of experience: May 7, 2025