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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

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73,863 reviews

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Ohio
1 review
0 helpful votes
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Efficient
October 29, 2025

Just take the time to measure length of chain you want, if that's what you're ordering and read description and reviews carefully.

Date of experience: October 19, 2025
Hawaii
1 review
2 helpful votes
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Perfect Experience
October 29, 2025
Updated review

I ordered a ring and received it very quickly. It's a very beautiful ring
Which I enjoy wearing. Thank you so very much, Ross-Simons!

Date of experience: October 19, 2025

Vast selection
October 20, 2025
Previous review

Vast selection. I couple of pieces I was interested in order are no longer available
Unfortunately.

Date of experience: October 9, 2025
Michigan
1 review
0 helpful votes
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Love this bracelet
October 29, 2025
Updated review

I am exremely pleased with the purchase of this lab grown diamond bracelet. The diamonds have great sparkle and are perfect size. I appreciate the stretch band for ease of stacking. I highly recommend purchase.

Date of experience: October 19, 2025

Good selection of quality jewelry
October 19, 2025
Previous review

Good selection of quality jewelry. Easy ordering process and reasonable prices. Appreciate free and quick delivery.

Date of experience: October 9, 2025
Florida
1 review
0 helpful votes
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Omega
October 29, 2025
Updated review

I think this omega necklace is beautiful! It is understated and elegant. My daughter has absconded mine! Hopefully on Christmas morning she will bf very pleased!

Date of experience: October 19, 2025

I chose RS as I have received jewelry from RS in the...
October 17, 2025
Previous review

I chose RS as I have received jewelry from RS in the past. Christmas is right around the corner; I think my daughter will be pleased.

Date of experience: October 7, 2025
Massachusetts
1 review
1 helpful vote
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Jewelry
October 29, 2025

I love the jewelry I received but I had trouble 2X with clasps. One broke 2 days after I got it with my expensive Herringbone chain. I also ordered a bracelet with a hinge clasp that did not stay in place and I almost lost that… I believe if you sell expensive jewelry that the clasps should be a lot stronger and not break so easily!

Date of experience: October 19, 2025
Florida
1 review
0 helpful votes
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Fleur de lis necklace is a gift for my daughter
October 29, 2025
Updated review

I found a beautiful Fleur de lis necklace in sterling silver with diamonds for my daughter for Christmas. It is sparkling, but a little on the larger size as I would have preferred it be more dainty and petite. Overall, it was what she will enjoy, and I look forward to giving it to her.

Date of experience: October 19, 2025

You guys had what I was looking for!
October 20, 2025
Previous review

You guys had what I was looking for!

Date of experience: October 9, 2025
Maryland
1 review
0 helpful votes
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Absolutely love it!
October 29, 2025

The ring is gorgeous. It's feels substantial and is very comfortable. It does seem to run a bit large. I've ordered a size smaller so I can see if it's a better fit. Either way, I'll definitely be keeping one of them!

Date of experience: October 19, 2025
Alabama
1 review
0 helpful votes
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Dissatisfaction with the product
October 29, 2025

I ordered the opal ring, at my granddaughter's direction, but when she received it, she was really upset and disappointed.It didn't have the shine of 14 k gold ring and the opal has no movement or sparkle to it. She said it looked like a "mood ring" …just flat! I am having her return it as soon as possible!

Date of experience: October 19, 2025
New York
1 review
0 helpful votes
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Had to have it!
October 29, 2025

When I saw the bracelet with the cherry charm, I had to have it (because my name is Cherry), and the price made it doable. I'm thinking about getting another one.

Date of experience: October 19, 2025
Virginia
1 review
0 helpful votes
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Unsecure closure on earring
October 29, 2025

I love the earrings spin fortunately, the closure is not as secure as it should be. Unknowingly, one earring fell off and was lost three days after I received my purchase. The remaining earring fell off four days later. Luckily, because I was always checking my earring, constantly to make sure it was there, I was able to find it. Because I have never had earrings before with this type of closure I was unaware that it was not as secure a closure as a regular back on an earring.
I love the earrings, but very disappointed in the closure not being as secure as it should have been. No one likes to lose an earring three days after they receive it. Very disappointing.

Date of experience: October 13, 2025
New York
1 review
0 helpful votes
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Stands behind product
October 29, 2025

Loved my diamond cut white gold ring. Matches another RS ring. Don't even wear it everyday, but became disfigured and cracked. Would have been my last purchase from RS but I rcv'd new ring. Thank you. To try to avoid reoccurence, wearing on different finger.

Date of experience: October 19, 2025
Ohio
1 review
0 helpful votes
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Always pleased.
October 29, 2025

I have ordered the personalized childrens step stool for all three of my great grandsons for their first birthdays. They are now 7,4, and 1. The quality of this product is above expectation. So very happy each time. Thanks.

Date of experience: October 19, 2025
California
1 review
0 helpful votes
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Satisfied
October 28, 2025
Updated review

Kid's chain was broken and the cross charm was lost. Having the warranty helped me to replace it. The new one was received within a week. Having the warranty is strongly recommended to elevate stress.

Date of experience: October 18, 2025

Productive
October 2, 2025
Previous review

Beautiful pieces easily to scan

Date of experience: September 23, 2025
Washington
1 review
0 helpful votes
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I loved the majority of designs from this company. They are modern and forward thinking in their styles and options. I did, however, find that the real gold item I ordered was basically a strip of gold wire with some stone mountings welded on the top. It's all so tiny I'm almost afraid to wear it. (Now I know why they want to sell you the insurance) I understand gold is expensive right now, but for wearability and comfort sake, consider buying somewhere you can actually feel and see the item. Make sure that it's solid and not carved out on the underside to save gold. Those thin spots are going to rub and hurt your skin. Might even cut you if you wear your item full time. The other items I ordered that were plated or just sterling silver, I felt were way overpriced based on the size and materials used. I've been buying and selling quality jewelry off and on for years now, and I think that perhaps my expectations were a bit high for the price points currently offered. For sterling, you can get the same quality at a much more reasonable price at Target, TJ Max, or even Walmart. If you order a plated item, get the insurance. Re-plating, if you can find it, isn't cheap. So have them take care of it. If it's included in the insurance that is.

Date of experience: October 10, 2025

Website was super easy to navigate and the purchasing...
October 18, 2025
Previous review

Website was super easy to navigate and the purchasing process was a breeze.
Now all I have to do is wait it's arrival.
5 So far!

Date of experience: October 8, 2025
Rhode Island
1 review
0 helpful votes
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Sweet, sparkly treat!
October 28, 2025

The bracelet is perfect, exactly what I wanted, dainty with just the right amount of sparkle! Shipping was fast and the item was packaged beautifully.

Date of experience: October 18, 2025
California
1 review
0 helpful votes
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Website could be easier to use
October 28, 2025

I would prefer that for any given item, it shows as one thing with multiple options. Example, one chain style can then have options for each link size and chain length. There could also be a photo within that item to compare side by side size differences. I would have preferred a more delicate looking link but didn't really realize what I ordered until it arrived. The length is great, but the links are a bit large. It's hard to visualize without seeing a side-by-side comparison or seeing it on a model in the size selected.

Date of experience: October 18, 2025
Texas
1 review
0 helpful votes
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Happy 52 anniversary to me!
October 28, 2025
Updated review

I recently spent a great deal of time looking for a simple baguette eternity band to go with my engagement ring of 52 years. Couldn't find anything that I liked, and my sister in law highly recommended Ross Simon, so I checked them out. They had a great selection and one of a few places that had baguettes set how I wanted. I ordered a 1 carat t. W. In 14k yellow gold. It is simple and elegant and pairs beautifully with my engagement ring. I'm extremely happy with my choice and the ease of the whole process. Would highly recommend.

Date of experience: October 18, 2025

My 52 anniversary is coming up on the 20th of this...
October 18, 2025
Previous review

My 52 anniversary is coming up on the 20th of this month and I figured it was time to have an eternity band to wear with my engagement ring. My sister in law has bought jewelry from you at a store in Plano many years ago. She highly recommended you. I was very pleased with your products. This ring is exactly the size I wanted. Can't wait to get it. Thank you.

Date of experience: October 8, 2025
Massachusetts
1 review
0 helpful votes
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Poorly made product
October 28, 2025
Updated review

I ordered online so I was not able to see the quality before purchasing. I have loved everything I have purchased before from RS so I thought this toe ring would be ok. Unfortunately, it was not.

Date of experience: October 18, 2025

I have been a Ross-Simons customer for a long time
October 18, 2025
Previous review

I have been a Ross-Simons customer for a long time. Excellent quality and prices.

Date of experience: October 8, 2025
Nevada
2 reviews
1 helpful vote
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Beautiful
October 28, 2025
Updated review

The pricing of your jewelry is unbelievable! These products are so beautiful & of high quality. I wish I could buy one of everything!

Date of experience: October 18, 2025

Beautiful Buys
October 1, 2025
Previous review

I have purchased several pieces of jewelry and I love every single one of them. The last 2 items were charms which I've never purchased before. They were reasonable & of high quality. You gave one completely satisfied customer. Thank you

Date of experience: September 20, 2025
Virginia
1 review
0 helpful votes
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Very satisfied!
October 28, 2025

I have been purchasing jewelry for myself and also gifts for at least five years. I have always been so happy to see my beautiful, new jewelry arrive. The styles to choose from are excellent and the items are of the highest quality. I would highly recommend buying your jewelry from Ross-Simon.

Date of experience: October 18, 2025