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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,863 reviews

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
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At R-S you get value for your dollar and some very interesting design choices. R-S keeps up with the latest jewelry trends, too.
Ross Simons unites bling and flash with good design, to incentivize consumers to purchase.
Love the Italian jewelry also.

Date of experience: May 14, 2022
New Jersey
1 review
0 helpful votes
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Very pleased
May 14, 2022

I have ordered many times from Ross Simons for that very special gift I want to give. I have never been dissatisfied. The item looks exactly as pictured or better.

Date of experience: May 14, 2022
Texas
1 review
0 helpful votes
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Green prasiol is beautiful!.
May 14, 2022

Stone is perfect size, beautiful, tasteful. Band is a shade snug for a 6. Also, gold-over-sterling is a little brassy rather than the classy I've always known from R-S. Otherwise, looks great on my hand.

Date of experience: May 14, 2022
Connecticut
1 review
0 helpful votes
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My go to
May 14, 2022

Always can count on you for great jewelry at a great price

Date of experience: May 14, 2022
Arizona
1 review
0 helpful votes
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Love at first sight!
May 14, 2022

It was quick and easy. Ordering took no time at all

Date of experience: May 13, 2022
Pennsylvania
1 review
0 helpful votes
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Sometimes good, sometimes bad
May 14, 2022

I have bought many things from Ross-Simons and I have to say that sometimes the items are exactly like you expect them and other times they look very cheap.

Date of experience: May 13, 2022
Ohio
1 review
0 helpful votes
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Good experience
May 14, 2022

Ordering was easy and I am pleased with the products.

Date of experience: May 13, 2022
New York
1 review
0 helpful votes
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Nice bracelet
May 13, 2022

Nice jewelry at a good price. The bracelet fit what I was looking for.

Date of experience: May 13, 2022
Pennsylvania
1 review
0 helpful votes
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Great variety and quality
May 13, 2022

I love that I can find unique items on your site. I love both the real stones and the lab created. No matter what I choose it is fabulous.

Date of experience: May 13, 2022
Ohio
1 review
0 helpful votes
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I love knowing I'm ordering good quality products from your company.

Date of experience: May 13, 2022
Texas
1 review
0 helpful votes
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Nothing is ever properly packaged bad presentation

Date of experience: May 13, 2022
Illinois
2 reviews
0 helpful votes
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Just took a lot of time to get it right! Excellent!

Date of experience: May 13, 2022

Just took a lot of time to get it right!
April 29, 2022
Previous review

Just took a lot of time to get it right!

Date of experience: April 29, 2022
Massachusetts
2 reviews
0 helpful votes
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Beautiful earrings
May 13, 2022

Great selection, good prices, user friendly friendly website a d timely delivery. I am very pleased

Date of experience: May 13, 2022
Florida
1 review
0 helpful votes
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First time's the charm!
May 13, 2022

This was my first experience with Ross & Simon. I'm so pleased with the quality of the earrings I purchased as a gift for a special friend; really nice packaging and packed with care, as well. I won't hesitate to order from them again!

Date of experience: May 13, 2022
Florida
1 review
0 helpful votes
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Ease of ordering and ordering product & reduced price

Date of experience: May 13, 2022
New York
1 review
0 helpful votes
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Lovely to work with. Beautiful jewelry.
Great Customer Service.

Date of experience: May 13, 2022
Pennsylvania
2 reviews
6 helpful votes
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Customer service was poor
June 12, 2022

I called about the UPS delay for my order that I paid to have delivered next day air, which 4 days later had still not arrived. The rep became argumentative and snarky when I asked for a shipping refund.

Date of experience: May 13, 2022
Oklahoma
2 reviews
0 helpful votes
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Super thrilled
May 13, 2022

Shopping made easy. Excellent service and quality.

Date of experience: May 13, 2022
Texas
2 reviews
0 helpful votes
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This package finally arrived. I am thrilled since it will make my only granddauther's birthday this weekend. Thank you for assisting with the USPS follow-up. Very appreciated!

I have found my "go to" place for my granddaughter's gifts.

Date of experience: May 13, 2022
New York
1 review
0 helpful votes
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Great
May 13, 2022

Pleasant and easily accessible. Good experience overall.

Date of experience: May 13, 2022