Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've always received jewelry from Ross-Simons prommptly. Never had a complaint about their service. Wonderful Selections.
Ordered earrings on Thursday before Mothers Day. Paid for overnight delivery. They were delivered on Monday after Mothers Day. Was refunded the overnight charge.
Met & exceeded our expectations!
Thank you very much!
I ordered two bracelets. They are both beautiful.
I cannot wait to give them as birthday gifts.
Fun ring caught my eye at a good price. Free shipping. Did not arrive in time for Mothers Day but I
Am okay. Would suggest not saying that on the site.
I love it! Nice quality and good price. It's beautiful
I paid $20 for "guaranteed delivery on Mother's Day". Despite that, the earrings arrived on Monday, May 9th, which is a day later. If I knew it will miss the promised delivery date, I wouldn't pick such an expensive shipping options.
Ross Simmons corrected a mistake in a timely fashion. With a positive outcome.
Nice! Easy to shop from home! I absolutely love this ring. So glad I purchased it
Earrings were fine and arrived as expected. However, the gift packaging was very disappointing. The earrings arrived in a plain plastic ziploc bag in a Ross-Simons brown box. As I intend to give the earrings as a graduation gift, I think the presentation of them inside of a cheap looking plastic bag was not the moment I was hoping for, so had to purchase a separate jewelry gift box that was a lot nicer.
I look forward to the item. Experience is excellent as always
I have recieved my heart bracelet yesterday and started wearing it right away. We will see how it stands up to everyday wearing
Answer: If the item is described as 0.25 ct t.w it means the total weight of both studs, each stud will be 0.125 carat.
Answer: Always reach out to us with any issue with a discount code (800) 835-0919 24/7 your feedback let's us know there is an issue. The codes will be entered in the Offer Code Box.
Answer: Yo como cliente debo añadir que en todas las compras que realize con esta marca han sido de gran calidad.
Answer: We are not finding the diamond cut white gold children hoop earrings. Our Customer Service Team is available 24/7 to answer questions right away at 800) 835-0919.
Answer: Our Gold Paperclip Bracelets are an every growing and popular category. Copy this link to search our collection online: gemz4.me/3DOu2jz
Answer: We regret to learn the earrings arrived in less than perfect condition, especially since they were a gift.


We do apologize for the issues you have had with the delivery of your order. We are happy one of our agents was able to assist you with a refund for shipping.