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Ross-Simons

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

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73,863 reviews

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Maryland
1 review
0 helpful votes
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Ross-Simons always prompt
May 13, 2022

I've always received jewelry from Ross-Simons prommptly. Never had a complaint about their service. Wonderful Selections.

Date of experience: May 13, 2022
Texas
1 review
0 helpful votes
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Bangles
June 12, 2022

The jewelry is worth the money and it doesn't take long to get your package.

Date of experience: May 13, 2022
Illinois
1 review
0 helpful votes
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First Time Buyer
June 12, 2022

Ordered earrings on Thursday before Mothers Day. Paid for overnight delivery. They were delivered on Monday after Mothers Day. Was refunded the overnight charge.

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 13, 2022
Barbara J. — Ross-Simons Rep
over a year old

We do apologize for the issues you have had with the delivery of your order. We are happy one of our agents was able to assist you with a refund for shipping.

New Jersey
1 review
0 helpful votes
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Jewelry Box
May 13, 2022

Met & exceeded our expectations!

Thank you very much!

Date of experience: May 13, 2022
Alabama
2 reviews
0 helpful votes
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Beautiful bracelets
May 13, 2022

I ordered two bracelets. They are both beautiful.
I cannot wait to give them as birthday gifts.

Date of experience: May 12, 2022
Illinois
3 reviews
0 helpful votes
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Fun ring delivered fast.
May 13, 2022

Fun ring caught my eye at a good price. Free shipping. Did not arrive in time for Mothers Day but I
Am okay. Would suggest not saying that on the site.

Date of experience: May 12, 2022
Illinois
1 review
0 helpful votes
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Nice quality
May 13, 2022

I love it! Nice quality and good price. It's beautiful

Date of experience: May 12, 2022
New Jersey
2 reviews
0 helpful votes
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The bracelet was really nice
May 13, 2022

Very easy to order and pay. I liked the selection jewelry.

Date of experience: May 12, 2022
Ohio
1 review
0 helpful votes
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Beach life
May 13, 2022

Everything went smoothly with order. Came at a reasonable time.

Date of experience: May 12, 2022
New York
1 review
0 helpful votes
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Didn't arrive on time
June 12, 2022

I paid $20 for "guaranteed delivery on Mother's Day". Despite that, the earrings arrived on Monday, May 9th, which is a day later. If I knew it will miss the promised delivery date, I wouldn't pick such an expensive shipping options.

Date of experience: May 12, 2022
Florida
1 review
0 helpful votes
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Satisfied customer
June 12, 2022

Satisfactory experience. Will buy from them one. Thanks

Date of experience: May 12, 2022
Michigan
1 review
0 helpful votes
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Buying a necklace
May 13, 2022

The site was very nice and easy to work. It was fast and very timely.

Date of experience: May 12, 2022
Texas
2 reviews
0 helpful votes
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Ok
May 12, 2022

It was easy to shop but the chain I bought is so thin and fragile I am afraid to wear it.

Date of experience: May 12, 2022
California
1 review
0 helpful votes
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Ross Simmons corrected a mistake in a timely fashion. With a positive outcome.

Date of experience: May 12, 2022
Ohio
2 reviews
0 helpful votes
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Love Ross Simmons products!
May 12, 2022

Always great quality jewelry and fast delivery everytime!

Date of experience: May 12, 2022
Arizona
2 reviews
0 helpful votes
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Beautiful ring!
May 12, 2022

Nice! Easy to shop from home! I absolutely love this ring. So glad I purchased it

Date of experience: May 12, 2022
California
1 review
0 helpful votes
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Earrings arrived as expected
May 12, 2022

Earrings were fine and arrived as expected. However, the gift packaging was very disappointing. The earrings arrived in a plain plastic ziploc bag in a Ross-Simons brown box. As I intend to give the earrings as a graduation gift, I think the presentation of them inside of a cheap looking plastic bag was not the moment I was hoping for, so had to purchase a separate jewelry gift box that was a lot nicer.

Date of experience: May 12, 2022
Massachusetts
1 review
0 helpful votes
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Beautiful necklace. Easy transaction and speedy delivery!

Date of experience: May 12, 2022
Wisconsin
1 review
0 helpful votes
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I look forward to the item. Experience is excellent as always

Date of experience: May 12, 2022
Texas
1 review
0 helpful votes
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Great product so far
May 12, 2022

I have recieved my heart bracelet yesterday and started wearing it right away. We will see how it stands up to everyday wearing

Date of experience: May 12, 2022