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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,863 reviews

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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Lovely
May 12, 2022

I love purchasing from Ross-Simons. Quick, easy and fast service.

Date of experience: May 12, 2022
New Jersey
1 review
0 helpful votes
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The shopping experience was mostly good. I was attempting to replace a triple joined sterling bangle that my wife had lost. Unfortunately, this bracelet was not as wide and round as I'd hoped, judging from the photo, and it was also more shiny. We have found it quite difficult to purchase jewelry online, as it seems very difficult to get an accurate sense of the item from the photos. And maybe the description of "rolled" sterling silver should have clues me in that it's flat instead of round, but I instead imagined it "rolled," as in "round."

Date of experience: May 12, 2022
Florida
2 reviews
0 helpful votes
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I appreciate the pictures featuring the models wearing the product as it makes it easy to see the length and size.

Date of experience: May 12, 2022
Georgia
1 review
0 helpful votes
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Jewel of a Site
May 12, 2022

Always has been a good experience! Great site to buy on line and lovely jewelry!

Date of experience: May 12, 2022
Canada
1 review
0 helpful votes
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Love your store
May 12, 2022

The title of this review says it all:-)
Many experiences with you, and all positive.

Date of experience: May 12, 2022
Michigan
2 reviews
0 helpful votes
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Beautiful product
May 12, 2022

Descriptions were accurate, earrings beautiful, price reasonable and delivery faster than was necessary. I'm a happy customer!

Date of experience: May 12, 2022
New Hampshire
1 review
0 helpful votes
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Great earrings
May 12, 2022

I feel that I got good product for the money I spent

Date of experience: May 12, 2022
Florida
1 review
0 helpful votes
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Jellyfish earrings
May 12, 2022

Beautiful jewelry, tho a little pricey. Free shipping is great marketing!

Date of experience: May 12, 2022
New York
1 review
0 helpful votes
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Delivery stinks.
June 11, 2022
Updated review

Your site advertises that products will arrive at a certain time and they wind up arriving over a week to three weeks later. This is my second order and BOTH times that happened. Good quality, Crappy delivery.

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 11, 2022
Barbara J. — Ross-Simons Rep
over a year old

Both orders were delivered in the expected timeframe. We have followed up privately.


Simple and well explained
May 2, 2022
Previous review

Simple and well explained.

Date of experience: May 1, 2022
Florida
1 review
0 helpful votes
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I never had a problem til this time... quaranteed delivery for Mother's Day but it was 2 days late... that was disappointing.

Date of experience: May 11, 2022
Illinois
1 review
0 helpful votes
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Mom loved these!
May 12, 2022

I've no experience buying jewelry, but my Mother loved these earrings, and they were delivered on time by Mother's Day.

Date of experience: May 11, 2022
California
1 review
0 helpful votes
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RIng
June 11, 2022

I ordered a ring but it didn't fit even though I used your sizing chart very carefully. I am returning it for a smaller size.

Date of experience: May 11, 2022
California
2 reviews
0 helpful votes
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I love the ring-but...
May 12, 2022
Updated review

There is a "but" and that is because some of the prongs will need to be worked on-they catch on fabric, so they must not have been done quite correctly. I do like it, and will definitely keep it.

Date of experience: May 11, 2022

It's always good-either online or by phone!
May 4, 2022
Previous review

It's always good-either online or by phone!

Date of experience: May 4, 2022
New York
1 review
0 helpful votes
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Overall good experience and decent product. Silver earrings bigger than I thought

Date of experience: May 11, 2022
New York
1 review
0 helpful votes
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Wonderful service
May 11, 2022

Wonderful-kind and professional=pieces are wonderful and recommend ross and simons via friens and neghors

Date of experience: May 11, 2022
California
1 review
0 helpful votes
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Good
May 11, 2022

Updated emails on when delivery was going to happen helped.

Date of experience: May 11, 2022
Texas
1 review
0 helpful votes
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Very easy! And fast! The only thing I would suggest is a way to join the rewards program once you have selected "check out as a guest".

Date of experience: May 11, 2022
Georgia
1 review
0 helpful votes
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Decent jewelry
May 11, 2022

Great website. Easy to use products as depicted. Wish there were more sale items

Date of experience: May 11, 2022
Illinois
1 review
0 helpful votes
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Earrings
May 11, 2022

The earrings were just as I expected. Quality and beauty.

Date of experience: May 11, 2022
Texas
1 review
0 helpful votes
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Good, very fast shipping and good quality product.

Date of experience: May 11, 2022