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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,863 reviews

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Louisiana
2 reviews
0 helpful votes
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Great for gift ideas
May 11, 2022
Updated review

Very easy website to shop and a returning customer

Date of experience: May 11, 2022

Very easy to use website Thanks!
May 5, 2022
Previous review

Very easy to use website Thanks!

Date of experience: May 5, 2022
Texas
3 reviews
0 helpful votes
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Great!
May 11, 2022

Purchased gift for friend's birthday - easy, quick, and she loved it!

Date of experience: May 11, 2022
Texas
1 review
0 helpful votes
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Gorgeous
May 11, 2022

Quick and easy, beautiful pieces to choose from. The earrings are lovely!

Date of experience: May 11, 2022
Ohio
1 review
0 helpful votes
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Very satisfied
May 11, 2022
Updated review

Shopping on line is relatively easy with the way it is set up.

Date of experience: May 11, 2022

Relatively easy to navigate screen & place the order
May 10, 2022
Previous review

Relatively easy to navigate screen & place the order.

Date of experience: May 10, 2022
Rhode Island
2 reviews
0 helpful votes
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Perfect Purchace
May 11, 2022

Excellent delivered in a timely manner just what I ordered

Date of experience: May 11, 2022
New York
1 review
0 helpful votes
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Perfect
May 11, 2022

Very smooth transaction. Got it within 5 days. Wrapped nicely in a box.

Date of experience: May 11, 2022
North Carolina
1 review
0 helpful votes
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Great product and service
May 11, 2022

Easy shopping experience. Received a beautiful product. Was easy and I'm very satisfied.

Date of experience: May 11, 2022
Massachusetts
1 review
0 helpful votes
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Good value
May 11, 2022

Efficient ordering experience and it arrived in a timely manner.

Date of experience: May 11, 2022
New York
1 review
0 helpful votes
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Great Complete transaction
May 11, 2022

I like the wish list to save items I am considering to purchase. Great detailed reviews of items. Love the instruction on how to put on or wear jewelry. The description of the item are very helpful.

Date of experience: May 11, 2022
Florida
1 review
0 helpful votes
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Beautiful Jewerly
May 11, 2022

Still looking for the personalized necklace I ordered on April 24th. Need before May 20th.

May 18th, 2022... Still looking for this personalized necklace, I ordered on April 24th.

Date of experience: May 11, 2022
Florida
1 review
0 helpful votes
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Boho bracelet
May 11, 2022

Good no problem. Delivered as promised for Mother's Day.

Date of experience: May 11, 2022
Virginia
1 review
0 helpful votes
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Great service!
May 11, 2022

Ordered a ring very last minute as a gift for our daughter for Mother's Day. I was just delighted that it arrived in plenty of time and daughter is so pleased with her special gift.

Date of experience: May 11, 2022
Massachusetts
1 review
0 helpful votes
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Garnet Ring
May 11, 2022

Shipping was very fast and the product was even better than expected. I wish the packaging was a little nicer. Since this is a gift, the drawstring bag it came in makes it look way less valuable than it actually is. I had hoped it would come with a little box (or had an option to choose a little box). Just something to keep in mind if you are purchasing.

Date of experience: May 11, 2022
Colorado
1 review
0 helpful votes
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Beautiful ring
May 11, 2022

I ordered for my mother in law for mother's day! True to size and beautiful she loves it.

Date of experience: May 11, 2022
Connecticut
1 review
0 helpful votes
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Beautiful compass necklace
May 11, 2022

Excellent Necklace is lovely but the " message for gift card" was my message on the receipt
Poorly written and spaced, never anything that should be given to the recipient!

Date of experience: May 11, 2022
New Jersey
1 review
0 helpful votes
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Broken within 24 Hours
May 11, 2022

As soon as the bracelet rubbing against a towel, the chain broke immediately, I didn't have the item on more than a few hours.

Date of experience: May 11, 2022
North Carolina
1 review
0 helpful votes
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Quick Shipping
May 11, 2022

Ross Simons pulled out all the stops and got my gift delivered early and with no extra charge!

Date of experience: May 11, 2022
Florida
1 review
0 helpful votes
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Beautiful earrings
May 11, 2022

…Which arrived on time in excellent packaging …carefully delivered.

Date of experience: May 11, 2022
New York
2 reviews
0 helpful votes
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My order
May 11, 2022

I received a sterling silver station pearl cross necklace. It's dainty, feminine and I'm thoroughly thrilled with it!

Date of experience: May 10, 2022
Texas
1 review
0 helpful votes
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Pearls necklace
May 11, 2022

Easy to shop. I was looking for a pearl necklace to give as a graduation present without spending a fortune. I found a stunning Ross-Simmons cultured pearl! It was at a very low price compared with a retail store! The website shows a variety of items to pick from. Worth the money and time spent. Thank you.

Date of experience: May 10, 2022