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Ross-Simons

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

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73,863 reviews

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New Jersey
4 reviews
0 helpful votes
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Ross-Simons
May 15, 2022

Has been good. I have had no problems with them on anything I bought.

Date of experience: May 15, 2022
New York
1 review
0 helpful votes
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Mothers Day treats
May 15, 2022

Saw these earrings advertised and asked for them for Mothers Day. I was NOT disappointed!

Date of experience: May 15, 2022
Illinois
1 review
0 helpful votes
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Satisfied
May 15, 2022

Prices are good - quality is good - shipping/delivery - good

Date of experience: May 15, 2022
New York
3 reviews
0 helpful votes
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Beautiful piece
May 15, 2022

Easy to order, fast shipping, item as show, nice quality!

Date of experience: May 15, 2022
France
2 reviews
0 helpful votes
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Exceeds expectations.
May 15, 2022

Pleasantly surprised by the quality. I've recently ordered, and they are great for customer service. I had a return once, and it was processed immediately and easily.

Date of experience: May 15, 2022
L W.
Texas
2 reviews
25 helpful votes
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Solid Bangles Are Best
May 15, 2022

I ordered two diamond bangle bracelets that were hinged and had closures that failed. I lost both of them in less than a year because they simply would not stay fastened. Decided to order replacements in a solid bangle style and am pleased with this purchase.

Date of experience: May 15, 2022
Minnesota
1 review
0 helpful votes
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Gorgeous necklace
May 15, 2022

Easy order, quick confirmation of order, and faster-than-expected shipping/delivery.

Date of experience: May 15, 2022
Oregon
1 review
0 helpful votes
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You received my rating.
May 15, 2022

Overall, it was very good. Don't ask me to write more than I intend.

Date of experience: May 15, 2022
Georgia
1 review
0 helpful votes
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Great jewelry
May 15, 2022

I'm very happy with the ring I ordered. Fast delivery too!

Date of experience: May 15, 2022
District of Columbia
1 review
0 helpful votes
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Good option for fine jewelry
May 15, 2022

The prices were very reasonable for the quality of the items received. Delivery was prompt.

Date of experience: May 15, 2022
Virginia
2 reviews
0 helpful votes
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Diamond Studs
May 15, 2022

Easy to navigate and ships quickly. Earrings were as described and my daughter loved them!

Date of experience: May 15, 2022
District of Columbia
1 review
0 helpful votes
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Beautiful Ring
May 15, 2022

Fast, perfect, great quality. Things offered that are different

Date of experience: May 15, 2022
Delaware
1 review
0 helpful votes
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Not as expected
June 14, 2022
Updated review

I ordered on website. Bracelet looked nice. Very thin.

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 14, 2022
Barbara J. — Ross-Simons Rep
over a year old

We do understand how shopping from home can be difficult, as items do look different in person. In an effort to better show the scale, we include an alternate image of our items being worn and provide the sizing under product details. For questions or concerns in regard to a piece, please reach out to us at 1-800-835-0919.


Easy to navigate
May 8, 2022
Previous review

Easy to navigate

Date of experience: May 7, 2022
Ohio
1 review
0 helpful votes
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Not quite satisfied
May 15, 2022

Service was flawless, but not really satisfied with product.

Date of experience: May 14, 2022
New Jersey
1 review
0 helpful votes
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Rose gold bracelet
May 14, 2022

More beautiful in person than online…. Would definitely recommend this site to anyone

Date of experience: May 14, 2022
Texas
1 review
0 helpful votes
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Broken
May 14, 2022

The bangle bracelet was broken when received. I order from Ross Simons regularly. I hate to return packages that is why Im very careful on who I use for my online purchases

Date of experience: May 14, 2022
New Jersey
1 review
0 helpful votes
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Great price
May 14, 2022

Great jewelry! Great prices! I will order again as soon as I can!

Date of experience: May 14, 2022
California
2 reviews
0 helpful votes
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Great company
May 14, 2022

I have been ordering from RS for 20 years and it has always provided timely delivery and excellent quality items with very good prices.

Date of experience: May 14, 2022
Massachusetts
1 review
0 helpful votes
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Wonderful
May 14, 2022

I love the jewelry. It is high quality and the online process is very easy.

Date of experience: May 14, 2022
Florida
1 review
0 helpful votes
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Beautiful pearl earrings.
May 14, 2022

Excellent and quick shipping. Lovely selection of jewelry, many items to choose from.

Date of experience: May 14, 2022