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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

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73,863 reviews

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Virginia
1 review
0 helpful votes
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Delivered as promise
May 16, 2022

Great selection and good prices. Like the different styles and designs to chose from.

Date of experience: May 16, 2022
California
2 reviews
0 helpful votes
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Nice, quality products!
May 16, 2022

Huge selection, easy to navigate! Great site and products!

Date of experience: May 16, 2022
North Carolina
1 review
0 helpful votes
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Never Again
May 16, 2022

I have ordered many, many items from Ross-Simons in the past. This will, however, be my last order. I ordered two pair of earrings. One pair was the Tree-of-Life earrings. They arrived without the little rubberized backings. When I called customer service and explained that without these backings I would be in danger of losing the earrings because I am on the phone quite often at work and they tend to back out of my ear and hit the floor. I was told that she wasn't sure why they arrived without them. I was welcome to send them back, and see if a second pair might have the backings, or I was welcome to spend an additional $39.00 to purchase two pair of backings. This was certainly not the answer that I wanted to hear. What would have been the harm in putting two little rubberized backings in a small envelope and sending me a pair? I will go to my local jewelry store where they will be glad to provide me with backings.

Date of experience: May 16, 2022
Michigan
2 reviews
0 helpful votes
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Excellent service
May 16, 2022

Beautiful items, quick check out. Very pleased. Will continue to order in the future. Lots of compliments on necklace & matching earrings.

Date of experience: May 16, 2022
Pennsylvania
2 reviews
0 helpful votes
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Great sales!
May 16, 2022

Great deals that are irresistible to ignore. Amazing experience.

Date of experience: May 16, 2022
District of Columbia
1 review
0 helpful votes
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Pendant
May 16, 2022

It's quick and easy, and came really fast. In past experiences, though, I have noticed that, with rings, the stones tend to fall out after a while.

Date of experience: May 16, 2022
Texas
1 review
0 helpful votes
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Good experience, as always
May 16, 2022

I've been a Ross-Simons customer for many, many years. Always pleased with the price & quality.

Date of experience: May 16, 2022
Florida
1 review
0 helpful votes
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Bracelet
May 16, 2022

Extremely satisfied. Order came before Mothers Day.

Date of experience: May 16, 2022
California
1 review
0 helpful votes
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Perfect!
May 16, 2022

Over the years, every order from Ross Simons has arrived in a timely manner and just what I ordered!

Date of experience: May 16, 2022
Georgia
1 review
0 helpful votes
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Beautiful products! Presentation ensures I know exactly what I'm getting.

Date of experience: May 16, 2022
New York
2 reviews
0 helpful votes
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Beautiful ring!
May 16, 2022

It was great easy to shop for, received the order quickly.

Date of experience: May 16, 2022
North Carolina
1 review
0 helpful votes
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Quick turnaround for exchanges
May 16, 2022

I picked out the incorrect earrings for my wife which we discovered when they were opened on Mother's Day. I placed a new order for the correct earrings that night and submitted a refund for the others and they were both completed within a week.

Date of experience: May 16, 2022
Pennsylvania
1 review
0 helpful votes
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Great
May 16, 2022

Very happy with the purchase and the delivery- fast and easy

Date of experience: May 16, 2022
Florida
1 review
0 helpful votes
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Easy shopping
May 16, 2022

It was extremely easy to navigate the web site and place order.

Date of experience: May 16, 2022
Missouri
1 review
0 helpful votes
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Beautiful piece.
May 16, 2022

My only disappointment was that ring came with bag only. I felt a ring box would have been better presentation and safety for a ring of this size and with so many stones. Fragility as well as presentation.

Date of experience: May 16, 2022
Pennsylvania
1 review
0 helpful votes
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Buying these earrings was a fine experience. However the earrings themselves looked cheap, especially the diamonds.\

Date of experience: May 16, 2022
Rhode Island
1 review
0 helpful votes
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Bought necklace from catalog and had to return it because of the size

Date of experience: May 16, 2022
Florida
1 review
0 helpful votes
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Very easy buying experience online and item was delivered in a very timely manner!

Date of experience: May 16, 2022
New York
1 review
0 helpful votes
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May 16, 2022

...

Date of experience: May 16, 2022
Georgia
1 review
0 helpful votes
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It's great for small pendants
May 16, 2022

It's a great chain. I had ordered from Ross before and was very pleased. This chain came very fast.

Date of experience: May 15, 2022