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Ross-Simons

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,863 reviews

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Rhode Island
1 review
0 helpful votes
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Nice necklaces
May 17, 2022

Ordered two necklaces for summer. One had coral stones and a pearl and was a little skimpy. The other had a gold shell pendant with topaz accents atop the shell and a pearl tucked into the shell and is very lovely.

Date of experience: May 17, 2022
Louisiana
1 review
0 helpful votes
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Beautiful items
May 17, 2022

Love the jewelry AND the prices! My second purchase from Ross-Simmons, and it surely will not be the last.

Date of experience: May 17, 2022
Michigan
1 review
0 helpful votes
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Great so far as previous purchases have been. Very consistent.

Date of experience: May 17, 2022
Rhode Island
2 reviews
0 helpful votes
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Very Nice
May 17, 2022

Shopping is easy and I received my items very quickly. Thank you.

Date of experience: May 17, 2022
Texas
1 review
0 helpful votes
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Just what I wanted
May 17, 2022

Easy ordering, came in a timely fashion, & I'm happy

Date of experience: May 17, 2022
Florida
1 review
0 helpful votes
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Nice, but…
May 17, 2022

I wanted a pair silver earrings-Huggies to be precise. I also wanted a little bling. Just what I received. "Little" bling. Looked better on line, however, I still like them.

Date of experience: May 17, 2022
Texas
1 review
0 helpful votes
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Mail order products
May 17, 2022

Always satisfied with all my products from Ross-Simon

Date of experience: May 16, 2022
Georgia
3 reviews
0 helpful votes
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Shiny
May 17, 2022
Updated review

I guess this is for 18 inch round box chain necklace. It was fine. A little brighter gold than I like.

Date of experience: May 16, 2022

Got tired of not being able to go to last page viewed
May 10, 2022
Previous review

Got tired of not being able to go to last page viewed. Also had me to sign in several times.

Date of experience: May 9, 2022
New Hampshire
1 review
0 helpful votes
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I always check out RS for special gifts. I've been using Ross-Simons for 30+ years.

Date of experience: May 16, 2022
Pennsylvania
1 review
0 helpful votes
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Beautiful!
May 17, 2022

I love everything I have received from Ross Simons! I have been a customer for over 20 years!

Date of experience: May 16, 2022
North Carolina
1 review
0 helpful votes
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Thanks for having just what my heart was set on! I will enjoy wearing it!

Date of experience: May 16, 2022
Maryland
1 review
0 helpful votes
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Excellence
May 17, 2022

Easy shopping and amazing selection of stylish items.

Date of experience: May 16, 2022
South Carolina
1 review
0 helpful votes
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Emerald and pearl necklace and earrings
June 16, 2022
Updated review

The stone in the necklace was not close to the color of the of the emerald in earrings.
Going to try and return the necklace.

Date of experience: May 16, 2022

Good website
May 9, 2022
Previous review

Good website

Date of experience: May 9, 2022
Texas
1 review
0 helpful votes
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Angel necklace
May 16, 2022

Ross Simons has nice jewelry at reasonable prices. The angel and pearl necklace is beautiful and will be a nice birthday present for my mother.

Date of experience: May 16, 2022
California
1 review
0 helpful votes
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N/A
May 16, 2022

There is nothing to describe. I do not want to write a review

Date of experience: May 16, 2022
Rhode Island
1 review
0 helpful votes
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DONT DO IT
June 15, 2022

Broke w/in an hr of wearing it. Will send back. Look down to admire it, and it was gone. Good thing I was in my house or else I wldnt be able to send the piece of junk bk to get my money back.

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 16, 2022
Barbara J. — Ross-Simons Rep
over a year old

This is not normal, nor the experience we want for our customers. Our representative is calling to assist.

California
1 review
0 helpful votes
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Another satisfied customer!
May 16, 2022

My bangle is beautiful. It fits perfectly after measuring with the tool provided.

Date of experience: May 16, 2022
Utah
1 review
0 helpful votes
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Everything was great
May 16, 2022

Saw on Facebook and liked the looks and quality of the items I saw and the order was quick and easy

Date of experience: May 16, 2022
Michigan
1 review
0 helpful votes
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Your shipping policy
May 16, 2022

Please stop sending jewelry through the U S Mail! My package was jammed in my mailbox and was not delivered securely. Anyone could have taken it! Luckily my neighbor spotted it before it could be stolen. I have a horrible mailman who doesn't care how he delivers packages. I'd rather pay more to have items shipped FedEx or UPS.

Date of experience: May 16, 2022
Missouri
1 review
0 helpful votes
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Very SATISFIED
May 16, 2022

Easy to use site. Quick, easy delivery!
The necklaces we ordered were exactly for what we were looking!

Date of experience: May 16, 2022