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Ross-Simons

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,861 reviews

We monitor reviews for authenticity

Kentucky
1 review
0 helpful votes
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Fleur de Lis earrings
June 15, 2022

Loved quick & easy purchase and delivery was a day early. Thanks so much. My daughter loved her earrings!

Date of experience: June 15, 2022
Illinois
1 review
0 helpful votes
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Beautiful neclace
June 15, 2022

Ordering was easy, the website display matched the actual product. I'm very pleased.

Date of experience: June 15, 2022
Pennsylvania
1 review
0 helpful votes
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Great product
June 15, 2022

Fast delivery, exquisite product large selection, good sales prices, many new pieces always

Date of experience: June 15, 2022
North Carolina
2 reviews
1 helpful vote
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Beautiful bracelet
June 15, 2022

I wear a lot of gold and this bracelet is such a pretty piece.

Date of experience: June 15, 2022
Wisconsin
1 review
0 helpful votes
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Multi-gem necklace
June 15, 2022

From the photos I thought the gems would be larger, but overall I'm very pleased with the purchase. The price was affordable for my needs.

Date of experience: June 15, 2022
Kansas
1 review
0 helpful votes
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Great product
June 15, 2022

Beautiful ring! I'm very pleased with my purchase. I would like to purchase again from this company.

Date of experience: June 15, 2022
North Carolina
1 review
0 helpful votes
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Happy Buyer
June 15, 2022

The style and quality of my necklace is exactly what I wanted. Very pleased!

Date of experience: June 14, 2022
Texas
1 review
0 helpful votes
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Awesome product
June 15, 2022

Very satisfied, delivered item/product as expected and on time. Very nice packing too

Date of experience: June 14, 2022
Georgia
1 review
0 helpful votes
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Beautiful earrings
June 15, 2022

Finally ordered the earrings I've been eyeing and they were on clearance! Easy to purchase with a few clicks. Gorgeous mother of pearl earrings and they are convertible!

Date of experience: June 14, 2022
Arizona
1 review
0 helpful votes
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Disappointed
June 15, 2022

Disappointed in the quality of the stones. Almost as clear as glass. Sometimes you get a good product, sometimes you don't!

Date of experience: June 14, 2022
Wisconsin
1 review
0 helpful votes
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Nice
June 14, 2022

The necklace is nice. It's lighter in weight than I wanted, but nice.

Date of experience: June 14, 2022
Arizona
1 review
0 helpful votes
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Excellent service
June 14, 2022

Excellent service and choices. A little low on delivery but that was the post office.

Date of experience: June 14, 2022
Connecticut
1 review
0 helpful votes
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Disappointed
June 14, 2022

Clasp was defective and I returned it for a new one. Hopefully quality control is better.

Date of experience: June 14, 2022
Texas
1 review
0 helpful votes
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Half of my order
June 14, 2022

Half of my order was out of stock. I've received the earrings, but am waiting on tge matching necklace I ordered at the same time.

Date of experience: June 14, 2022
Iowa
1 review
0 helpful votes
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Bracelet
July 14, 2022

I ordered the red jade good fortune bracelet. However, it is not red. It is amber colored. Also, I am unable to unclasp it. I am disappointed in this order.?

Date of experience: June 14, 2022
California
1 review
0 helpful votes
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Very pretty!
June 14, 2022

Always a good price and excellent quality. Just as pictured.

Date of experience: June 14, 2022
New York
1 review
0 helpful votes
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Going round and round
July 14, 2022

Trying to redeem the coupon I had was too many steps

Date of experience: June 14, 2022
New York
1 review
0 helpful votes
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Experience
June 14, 2022

Purchase found to be Very timely and readily trackable with no hassles.

Date of experience: June 14, 2022
Michigan
1 review
1 helpful vote
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Topaz earrings
July 14, 2022

They had no
Sparkle at all. Very cloudy. Sending back.

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 14, 2022
Barbara J. — Ross-Simons Rep
over a year old

We want to make shopping from home easier, the photos we use are of our actual jewelry to help provide the best representation. We know things may look and feel different in person so offer easy 30-day returns.

Texas
1 review
0 helpful votes
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Superior in all
June 14, 2022

I have received great service and superior quality of goods ordered. Very pleased with Ross-Simons. I am amazed at the quality of the products ordered and received. I haven't sent anything back yet so can't speak to that issue. Thanks

Date of experience: June 14, 2022