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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,861 reviews

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Rhode Island
1 review
0 helpful votes
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June 20, 2022

Site was easy to navigate and check out process was very easy.
Love my new ankle bracelet.

Date of experience: June 20, 2022
New York
1 review
0 helpful votes
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Shipping method
June 20, 2022

When i was placing the order i was concerned about delivery as i use a po box. The customer service person i called to ask about this kept telling me to contact the post office. Just to be clear, she just had to tell me that the shipping method was ups and i was able to use a street address... time wasted, unknowledgeable RS agents... fyi

Date of experience: June 20, 2022
California
1 review
0 helpful votes
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Simply Beautiful
June 20, 2022

These hoops are covered in sparkly diamonds and are just the right size.

Date of experience: June 20, 2022
Connecticut
2 reviews
0 helpful votes
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Very pleased
June 20, 2022

My order arrived very promptly and I was delighted with the beautiful necklace. I am very fond of this company and their selections and service.

Date of experience: June 20, 2022
Nebraska
1 review
0 helpful votes
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Rings
June 20, 2022

I have purchased 2 rings within the past 6mths. The quality of the rings exceeded my expectations. The price was fantastic and customer service is excellent. I look forward to shopping with this company for many years. My husband does not.

Date of experience: June 20, 2022
New York
1 review
0 helpful votes
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Extremely Easy
June 20, 2022

My order was received one day before it was due to arrive! Perfect!

Date of experience: June 20, 2022
Texas
1 review
0 helpful votes
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Octapus earrings
June 20, 2022

Quick & easy! Able to apply discount code successfully.
Earrings are high quality. Attractive design

Date of experience: June 20, 2022
North Carolina
1 review
0 helpful votes
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Nice gift, good price
June 20, 2022

Great, as always! Easy website to navigate. Great selections.

Date of experience: June 20, 2022
Arkansas
1 review
0 helpful votes
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Not as pictured
July 20, 2022

I will return. It's is way to big and looks fake. Not what it looked like online.

Date of experience: June 19, 2022
Tennessee
1 review
0 helpful votes
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Beautiful bracelet!
June 20, 2022

Nice to see the bracelet that matches my recent purchase of the necklace

Date of experience: June 19, 2022
Virginia
1 review
0 helpful votes
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Beautiful
June 19, 2022

My earrings are gorgeous very pleased and good quality

Date of experience: June 19, 2022
Georgia
1 review
0 helpful votes
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Beautiful
June 19, 2022

Love the earrings! Great quality I am wearing them for the MOB

Date of experience: June 19, 2022
Wisconsin
1 review
0 helpful votes
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Had the merchandise I was looking for. Computer options easy. Took a little longer to receive than I expected.

Date of experience: June 19, 2022
Arizona
2 reviews
1 helpful vote
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Beautiful Ring
June 19, 2022

Very happy with the quality and the customer service

Date of experience: June 19, 2022
South Carolina
1 review
0 helpful votes
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Super Jewelry
June 19, 2022

I just love the wide array of jewelry choices that you carry and want most all of it! Plus, they make great gifts! I especially love the things from Italy.
Keep up the great work!

Date of experience: June 19, 2022
Illinois
1 review
0 helpful votes
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Good quality
June 19, 2022

Like the sales of my order. It look just as described and all fit great.

Date of experience: June 19, 2022
South Carolina
1 review
0 helpful votes
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Great Deals
June 19, 2022

Very nice merchandise. Found what I wanted at a great sale price. Very prompt service. Everything nicely packaged.

Date of experience: June 19, 2022
Florida
1 review
0 helpful votes
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Satisfied
June 19, 2022

I was missing one part of my order but it was rectified immediately!

Date of experience: June 19, 2022
California
1 review
0 helpful votes
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Beautiful earrings
June 19, 2022
Updated review

Beautiful earrings delivered as promised. I have used them many times and have not been disappointed.

Date of experience: June 19, 2022

Your website freeze
June 12, 2022
Previous review

Your website freeze.

Date of experience: June 12, 2022
Ohio
1 review
0 helpful votes
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Happy!
June 19, 2022

Very happy with my purchase. It is exactly as pictured.

Date of experience: June 19, 2022