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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,861 reviews

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Alabama
1 review
0 helpful votes
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I have purchased this bracelet three times, and it's never been a disappointment. It's beautiful, and I love it!

Date of experience: June 25, 2022
California
1 review
0 helpful votes
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Looks different in person
June 25, 2022

I ordered 3 items. Two didn't look so great when I received them. Started a return right away.
The item I am keeping is nice and was very affordable.

Date of experience: June 25, 2022
Connecticut
1 review
0 helpful votes
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Paper clip bracelet
June 25, 2022

I have always had a great experience shopping with Ross Simons.

Date of experience: June 25, 2022
Arizona
1 review
0 helpful votes
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Beautiful and quick delivery
June 25, 2022

I'm very happy with the gold necklace I ordered. Best quality for the price. Thank you!

Date of experience: June 25, 2022
Texas
1 review
0 helpful votes
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Green jade bangle
June 25, 2022

Great, very easy to do. Beautiful green jade bracelet! Easily fits over hand.

Date of experience: June 25, 2022
Florida
1 review
0 helpful votes
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Love the earrings.
June 25, 2022

Earrings just as described and shown in your the picture. Delivered in a timely manner. Love the earrings!

Date of experience: June 25, 2022
Maine
1 review
0 helpful votes
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The two stones didn't quite match; one clarity is better than the other being darker.

Date of experience: June 25, 2022
Kentucky
1 review
0 helpful votes
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So pleased
June 25, 2022

My order came quickly and was just as expected. I'm so pleased.

Date of experience: June 25, 2022
Kansas
1 review
0 helpful votes
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Very satisfied so far
June 25, 2022

Ordering and delivery fast. Quality and price of bracelet satisfactory

Date of experience: June 25, 2022
Massachusetts
1 review
0 helpful votes
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Purchase
June 25, 2022

Easy to order or return. Quick response to questions also. A

Date of experience: June 25, 2022
France
1 review
0 helpful votes
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The chain looked more substantial on line compared to what was received.

Date of experience: June 25, 2022
Connecticut
1 review
0 helpful votes
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Customer service
June 25, 2022

Excellent response. Very helpful. Friendly attitude. XXxX xxx xxx xxx. XXxX xXxX xXxX xxx x. Xxxxxxxxxxxxx

Date of experience: June 25, 2022
Arizona
1 review
0 helpful votes
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Waiting for my second purchase to arrive. Then we'll put another review regarding my second purchase.

Date of experience: June 25, 2022
California
1 review
0 helpful votes
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Very pretty gold chain..
June 25, 2022

Gorgeous gold chain,,, I will enjoy wearing. A bit light on weight... but gold is so expensive these days!

Date of experience: June 25, 2022
Florida
1 review
0 helpful votes
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Got it
June 25, 2022

I hate having to do these reviews- takes away time- saying I received it and I am satisfied should be enough

Date of experience: June 25, 2022
California
1 review
1 helpful vote
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Sea life ankle bracelet
June 25, 2022

This is the second one that I ordered. Ordered one for Christmas for my granddaughter and it broke so giving this one try. She likes turtles because of medical condition that caused her to wear a hard shell on her body from her waist up for a year and a half. It was rock hard so it was like a turtle shell and because of that she likes turtles. Sure hoping this one doesn't break! Have a great day.

Date of experience: June 25, 2022
India
1 review
1 helpful vote
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Great
June 27, 2022

I am satisfied with the services provided by AGASS, one of India's best and most competent accounting firms. I admire how they work, with their superior problem-solving abilities, rapid turnaround times, and other attributes. AGASS comes highly recommended by me. Best of luck!

Date of experience: June 25, 2022
New Hampshire
1 review
0 helpful votes
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Fish
June 25, 2022

I saw the necklace on the brochure and was able to easily find it online.

Date of experience: June 25, 2022
California
1 review
0 helpful votes
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Smaller than Small
July 25, 2022
Updated review

The earrings are so 'tiny' that I don't know if they will make it around the ear lobe. The necklace is so tiny that I not at all sure she will ever wear it.

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 24, 2022
Barbara J. — Ross-Simons Rep
over a year old

We hope the gift recipient loves the earrings and necklace. Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. In addition, the photos of the jewelry are from our inventory and shown on our model for the best representation of the size. If she needs to exchange, let us know. Email confirmations are sent for order placement and shipment.


So far, so good
June 18, 2022
Previous review

So far, so good

Date of experience: June 17, 2022
Iowa
1 review
0 helpful votes
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Pretty
June 25, 2022

As pictured on line. Sparkly. Secure latch to close

Date of experience: June 24, 2022