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Ross-Simons

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,861 reviews

We monitor reviews for authenticity

Alabama
1 review
0 helpful votes
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Carol
July 3, 2022

I absolutely love everything I have purchased so far! Amazing and affordable!

Date of experience: July 3, 2022
Maryland
1 review
0 helpful votes
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Lovely but not for me
July 3, 2022

The bracelet is beautiful but, not what I'm trying to replace. Also too large.

Date of experience: July 3, 2022
Minnesota
2 reviews
0 helpful votes
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Yellow and perfect
July 3, 2022
Updated review

Quick and easy ordering and just what I was expecting. Love them

Date of experience: July 3, 2022

Can always find what I'm looking for at a great price
June 29, 2022
Previous review

Can always find what I'm looking for at a great price.

Date of experience: June 29, 2022
Ohio
1 review
0 helpful votes
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Earings
July 3, 2022

My order came withn five days. The Earings are stunning, light weight, and well worth the money.

Date of experience: July 3, 2022
North Carolina
1 review
0 helpful votes
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Beautiful ring!
July 3, 2022

My experience was great I had no problems with making this order!

Date of experience: July 3, 2022
South Carolina
1 review
0 helpful votes
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Anniversary gift
July 3, 2022

43 anniversary, opal earrings. Wife loved them. Happy wife, happy life

Date of experience: July 3, 2022
California
1 review
0 helpful votes
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LOVE LOVE LOVE
July 3, 2022

I bought these exact same 14k CZ lever backs/drop earrings about 19 years ago and wore them all the time. (Bought them from Nordstrom). I recently lost one and was devastated so I went on the hunt to find the same ones and these are them! They're exactly the same. I wear them almost daily and I AM NOT losing these! I love them so much. My all time favorites. So glad I found them again. :).

Date of experience: July 3, 2022
California
1 review
0 helpful votes
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Review
July 3, 2022

Not what I expected but adequate. I will not keep ordering

Date of experience: July 2, 2022
Pennsylvania
1 review
0 helpful votes
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New Customer/Forever Customer
July 3, 2022

As a first time customer, I was happy to see customer reviews posted for items and detailed specifications/descriptions.
Delivery was fast and the product is excellent. I'm extremely satisfied. They have a much better selection than the stores in the Philadelphia/surrounding area.

Date of experience: July 2, 2022
Colorado
1 review
0 helpful votes
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AWFUL "quality "
August 2, 2022

I have to stop shopping from this site --the "quality" is awful!

Date of experience: July 2, 2022
Texas
1 review
0 helpful votes
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Good
July 2, 2022

Good overall experience. Will order again. Thanks for the gift wrapping

Date of experience: July 2, 2022
Indiana
1 review
0 helpful votes
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Somewhat disappointing.
July 2, 2022

I received my order, but it took much longer than expected.

Date of experience: July 2, 2022
Georgia
1 review
0 helpful votes
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Disappointment
July 2, 2022

I was hoping for 18 carat and these little earrings looked like 14 carat. I guess I should have specified medium or 1: inch. They are now enroute back to you for refund ( credit back to my VISA card).
Jazznique said she would mail me a brochure I requested for perhaps a more accurate description than Amazon.com.

Date of experience: July 2, 2022
Maine
2 reviews
0 helpful votes
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Fleur de Lis ring
July 2, 2022

Love the products, and the prices. The ring is exactly what. I expected

Date of experience: July 2, 2022
Colorado
1 review
0 helpful votes
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Christmas gift
July 2, 2022

This purchase is a Christmas present. Is it possible to return it after Christmas if the recipient's wrist is bigger than I thought? Otherwise, service was great from ordering to receiving. Was kept informed by email of shipping progress.

Date of experience: July 2, 2022
Oklahoma
3 reviews
0 helpful votes
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Easy transaction and very speedy delivery. I'm pleased with my purchase.

Date of experience: July 2, 2022
Louisiana
1 review
0 helpful votes
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Very pleased
July 2, 2022

Great quality, good prices and professional shipping with follow up on shipping.

Date of experience: July 2, 2022
North Carolina
3 reviews
0 helpful votes
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Paper Clip
August 1, 2022
Updated review

The necklace is very nice. It can be worn with casual wear or dress wear.

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 2, 2022
Barbara J. — Ross-Simons Rep
over a year old

We are glad you like your new necklace and will have many opportunities to wear it.


Nice jewelry
June 25, 2022
Previous review

Nice jewelry

Date of experience: June 25, 2022
North Carolina
1 review
0 helpful votes
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Roman Numeral necklace
July 2, 2022

I purchased this necklace for each of my daughters to celebrate their 50th birthdays. They
Are a personalized unusual gift because I used their individual birthday dates as the Roman numeral date.

Date of experience: July 2, 2022
New York
1 review
0 helpful votes
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Gold Byzantine Bracelet
July 2, 2022
Updated review

Gold Byzantine Bracelet - Beautiful!-------------------------------------------

Date of experience: July 2, 2022

Great Gift Ideas!
July 2, 2022
Previous review

Great Gift Ideas!

Date of experience: July 2, 2022