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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,863 reviews

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Mississippi
3 reviews
0 helpful votes
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Sapphire Necklace and Earrings
July 8, 2022

I had an excellent experience with Ross-Simons. I bought the bracelet that matches the necklace and earrings because I love the look of the bracelet.

Date of experience: July 7, 2022
Maryland
1 review
0 helpful votes
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OK - unable to get the clearance book page number and the number for item I was interested in (another gold bracelet.

Date of experience: July 7, 2022
Florida
1 review
0 helpful votes
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Silver sea creatures anklet
July 7, 2022

Always easy! Interesting and unusual jewelry pieces.

Date of experience: July 7, 2022
New Jersey
2 reviews
0 helpful votes
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Great gift.
July 7, 2022

Easy to complete purchase. Will buy from again. Wife loved the gift.

Date of experience: July 7, 2022
Virginia
2 reviews
0 helpful votes
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Recent purchase
July 7, 2022

Easy to use web page, saved my items from an earlier search. Quality of items purchased is a bit inconsistent. The last two rings ordered had the stones fall out after a short period of wear. Ross-Simons was quick to replace the defective items, but the finish on the rings seems to catch on clothing repeatedly. Not something that should happen

Date of experience: July 7, 2022
Michigan
1 review
0 helpful votes
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Great way to shop
July 7, 2022

The ease of finding a style I'm looking for and ordering the item.

Date of experience: July 7, 2022
Virginia
1 review
0 helpful votes
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Bangle bracelet
August 6, 2022
Updated review

Easy to place order; however, disappointed in product. Engraving is very small and therefore, difficult to read. The silver is too shiny and appears inexpensive. The product formerly retailed for $99 several years ago rather than $199. $99 is a more realistic price for the quality of the product.

Date of experience: July 7, 2022

Easy to place
June 29, 2022
Previous review

Easy to place

Date of experience: June 29, 2022
Virginia
1 review
0 helpful votes
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Super Fan
July 7, 2022

Very simple, explicit, and easy to use. Jewelry is very stylish, affordable, and classy.

Date of experience: July 7, 2022
Massachusetts
1 review
0 helpful votes
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Birthday Gift
July 7, 2022

I ordered this necklace for my daughter and she loved it. It arrived right on her birthdayl

Date of experience: July 7, 2022
California
1 review
0 helpful votes
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Beautiful items
July 7, 2022

So excited to wear my new jewelry! Received earrings and necklace.

Date of experience: July 7, 2022
New Hampshire
1 review
0 helpful votes
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Fast delivery
July 7, 2022

Fast delivery for a gift I ordered. Pleasantly surprised to receive it so quickly

Date of experience: July 7, 2022
New York
1 review
0 helpful votes
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It is a present.
July 7, 2022

I haven't opened it yet. 50 character minimum is an onerous request

Date of experience: July 7, 2022
Tennessee
1 review
0 helpful votes
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Beautiful jewelry
July 7, 2022

Top Notch as always! Such a pleasure to shop with.

Date of experience: July 7, 2022
Indiana
2 reviews
0 helpful votes
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Pretty, but not what I wanted
July 7, 2022

The chain was pretty, but gets caught up in my hair and pulls it out. Just not the type I was looking for.
Thank you.

Date of experience: July 7, 2022
New York
2 reviews
0 helpful votes
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Beautiful ring!
July 7, 2022

So happy with the beauty of this ring. It is a gift for my granddaughter and I know she will love t!

Date of experience: July 7, 2022
Texas
1 review
0 helpful votes
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Wont clasp and tiny earrings
August 6, 2022

Looks a lot bigger on the model. Very tiny and they will not clasp shut. I will be returning.

Date of experience: July 6, 2022
Florida
1 review
0 helpful votes
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Thanks
July 7, 2022

. Thanks again Excellent quality, the jewelry is beautiful, thank you

Date of experience: July 6, 2022
California
1 review
0 helpful votes
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Third time's a charm
July 7, 2022

Thanks so much! This is my third necklace from you guys and it is my favorite so far!

Date of experience: July 6, 2022
Massachusetts
2 reviews
0 helpful votes
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Pearl bracelet
July 7, 2022

Every thing went very well. Will order something very soon.

Date of experience: July 6, 2022
Illinois
2 reviews
0 helpful votes
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Good Choice!
July 7, 2022

So far so good. I'm glad I made the choice to pick the bracelet that I did I love it!

Date of experience: July 6, 2022