Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Ross-Simons

Ross-Simons

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
See all photos
How would you rate Ross-Simons?
grey stargrey stargrey stargrey stargrey star

Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,861 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Elfriede M.
Unfollow Elfriede M.
Share Review
Report Review

Pretty earrings!
July 11, 2022

Always easy shopping - prompt delivery - good quality!

Date of experience: July 11, 2022
New York
1 review
0 helpful votes
Follow Judy A.
Unfollow Judy A.
Share Review
Report Review

Was s
July 11, 2022

Smooth and worry free.
No need to require any customer service assistance.

Date of experience: July 11, 2022
New York
2 reviews
0 helpful votes
Follow Minna M.
Unfollow Minna M.
Share Review
Report Review

Pictures don't really match objects
August 10, 2022

The stuff that comes is always less substantial than the pictures on line or in the catalogues. And please stop mailing catalogues. It's harmful to the earth. Emails work fine. NO BROCHURES remove me from your hard copy mailing list. It's a waste of resources that harms our planet. If I receive any more i'll stop purchasing from you.

Date of experience: July 11, 2022
New York
1 review
0 helpful votes
Follow Paul C.
Unfollow Paul C.
Share Review
Report Review

Review
July 11, 2022

Found item in WSJ advertisement. Very easy shopping experience.

Date of experience: July 11, 2022
Pennsylvania
2 reviews
0 helpful votes
Follow Walter P.
Unfollow Walter P.
Share Review
Report Review

Love this bracelet!
July 11, 2022

The older I get, the more difficult it becomes to attach the ends of bracelets, chains, etc.; therefore, a beautiful gold bracelet that stretched was just what I needed,

Date of experience: July 11, 2022
New York
1 review
0 helpful votes
Follow Catherine N.
Unfollow Catherine N.
Share Review
Report Review

Very Happy!
July 11, 2022

Always a pleasure with Ross Simons! Wide selection, excellent quality, prompt delivery.

Date of experience: July 11, 2022
Texas
1 review
0 helpful votes
Follow Debi X.
Unfollow Debi X.
Share Review
Report Review

Pretty
July 11, 2022

This was very pretty. Good quality. Easy to find on Google. Easy purchase experience. Will shop here again.

Date of experience: July 11, 2022
New Hampshire
1 review
0 helpful votes
Follow Judith T.
Unfollow Judith T.
Share Review
Report Review

Replacement bracelet
July 11, 2022

I couldn't believe that when I received my first order that the bag was empty and someone stole my bracelet. I called right away to report the theft and was treated very kindly by customer service. A new one was sent the very next day and I'm wearing it now. Thank you so much!

Date of experience: July 11, 2022
District of Columbia
1 review
0 helpful votes
Follow Carolyn E.
Unfollow Carolyn E.
Share Review
Report Review

Something for honey
July 11, 2022

It was the perfect trinket for her and she loved it

Date of experience: July 10, 2022
Florida
1 review
0 helpful votes
Follow Karolyn Y.
Unfollow Karolyn Y.
Share Review
Report Review

Great jewelry, decent prices
July 11, 2022

Love this company and I will order from them again

Date of experience: July 10, 2022
New Jersey
1 review
0 helpful votes
Follow Elisabeth I.
Unfollow Elisabeth I.
Share Review
Report Review

Gold & red hoops
July 11, 2022

Love dealing with this company! Quality jewelry & good prices.

Date of experience: July 10, 2022
Florida
1 review
0 helpful votes
Follow Kevin Y.
Unfollow Kevin Y.
Share Review
Report Review

Great products great price
July 10, 2022

Good products good price good delivery I will buy again

Date of experience: July 10, 2022
Pennsylvania
2 reviews
0 helpful votes
Follow Robin B.
Unfollow Robin B.
Share Review
Report Review

Easy Peasy
July 10, 2022

Went very well, without a hitch as usual. Never has any issues with Ross-Simons

Date of experience: July 10, 2022
Texas
2 reviews
0 helpful votes
Follow kim T.
Unfollow kim T.
Share Review
Report Review

My review
July 10, 2022

Jewelry is fabulous and for a decent price. Their catalog is wonderfully especially if your wanting tebe4u time?

Date of experience: July 10, 2022
California
1 review
0 helpful votes
Follow Kim J.
Unfollow Kim J.
Share Review
Report Review

The total price shown before checkout had increased by $129.35 more than the items in my cart added up to. I had to empty the cart twice and add each item again to get the system to charge me only for the sales prices shown online for the items in my cart!

Date of experience: July 10, 2022
Illinois
2 reviews
0 helpful votes
Follow Susie C.
Unfollow Susie C.
Share Review
Report Review

This ring is beautiful, but the tiny diamonds stick up and is very rough. I wore for 2 days when I noticed it was catching on my clothes and ruining my clothes. I am trying to return as I believe these diamonds are going to fall out not to mention the pulls in my silk tops. When I tried to return 2 days after receiving, it says my order number and email don't match. I requested help. Still waiting.

Date of experience: July 10, 2022
Washington
2 reviews
0 helpful votes
Follow Lisa P.
Unfollow Lisa P.
Share Review
Report Review

Beautiful ring
July 10, 2022

Great. Easy to use app. Wish you sold size extender/ spacers for when you wear a 1/2 size and its a little too big but love it

Date of experience: July 10, 2022
Washington
1 review
0 helpful votes
Follow Kasey F.
Unfollow Kasey F.
Share Review
Report Review

Sunflower ring
July 10, 2022

Easy to order, product looks as expected. Size fits perfectly.

Date of experience: July 10, 2022
Colorado
2 reviews
0 helpful votes
Follow JOAN X.
Unfollow JOAN X.
Share Review
Report Review

Satisfied Shopper
July 10, 2022

Over the past number of years, I have purchased many items from Ross-Simon. I have found their quality to be excellent and the jewelry and other items to be top of the line and exactly as described and shown on their on-line site and in their catalog. I am extremely pleased with all of my purchases.

Date of experience: July 10, 2022
Arizona
1 review
0 helpful votes
Follow Lynne F.
Unfollow Lynne F.
Share Review
Report Review

Ross-Simons is the Best!
July 10, 2022

This is my third purchase from RS and as usual, they did not disappoint. My rings are gorgeous and very high class looking (no one could tell that they are fashion rings and not fine jewelry).

Date of experience: July 10, 2022