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Ross-Simons

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

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73,863 reviews

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Texas
1 review
1 helpful vote
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Beautiful jewelry
August 9, 2025
Updated review

I love Ross Simons. They have beautiful jewelry and great prices.

Date of experience: July 30, 2025

Great prices and great jewelry
July 29, 2025
Previous review

Great prices and great jewelry

Date of experience: July 19, 2025
Delaware
1 review
0 helpful votes
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Iove Ross-Simons items
August 9, 2025

Great products love the Jewelry I will be purchase more in the future.

Date of experience: July 29, 2025
Kentucky
1 review
0 helpful votes
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Great product, and good trusted site. I received the ring in less than a week. It fits perfect. The ring is exactly like it looks in the pictures. I love it.

Date of experience: July 29, 2025
Pennsylvania
1 review
0 helpful votes
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Beautiful ring,
August 9, 2025

Love my ring It fits great and I will probably purchase again from this company

Date of experience: July 29, 2025
Tennessee
1 review
0 helpful votes
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Beautiful!
August 9, 2025

Earrings is Beautiful! I am very satisfied with the quality

Date of experience: July 29, 2025
North Carolina
1 review
0 helpful votes
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The charms were sterling silver and marked 925. I liked them very much! The chain was very short and it said in the description Sterling Silver, but there is NO 925 marking on the chain. Seems fraudulent to me. Very sad about that.

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 29, 2025
Barbara J. — Ross-Simons Rep
8 months ago

We are glad to learn that you love the charms on the necklace! According to the product description, both the charms and the chain are sterling silver, and we understand how important it is for that to be clearly marked. We’ve confirmed that the chain is stamped on the lobster clasp, verifying its sterling silver metal content. Additionally, there is a stamp on the jump rings, which you have noticed. Private message sent.

Massachusetts
1 review
0 helpful votes
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Ring review
August 8, 2025

Positive experience not happy with quality of the rings I received. Very dull looking

Date of experience: July 29, 2025
Ohio
1 review
0 helpful votes
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Good quality & nice looking.
August 8, 2025
Updated review

Always cute jewelry of good quality. Arrived earlier than predicted.

Date of experience: July 29, 2025

A little smaller than exoected
October 7, 2024
Previous review

The earrings are good & don't bother my sensitive ears. They are a little smaller Than i thought. Solid clasp.

Date of experience: September 27, 2024
New York
1 review
0 helpful votes
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Love their jewelry!
August 8, 2025

I've had a wonderful experience! I really like how sparkly the gold looks.

Date of experience: July 29, 2025
New Mexico
1 review
0 helpful votes
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Very tiny cross
August 8, 2025

I wanted a nice white gold cross for my niece who turned 22. I didn't expect for $250 such a cheap looking necklace.

Date of experience: July 29, 2025
California
1 review
0 helpful votes
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Beautiful Byzantine Necklace
August 8, 2025
Updated review

I ordered the 16" Silver Byzantine necklace. It is oh so beautiful. It was very well packaged and delivery was very fast. 💨

Date of experience: July 29, 2025

Very easy to navigate and you can find almost everything
July 29, 2025
Previous review

Very easy to navigate and you can find almost everything.

Date of experience: July 19, 2025
Nevada
1 review
0 helpful votes
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Earrings
August 8, 2025
Updated review

As this was a gift, I can't tell you whether my granddaughter enjoy the earrings or not because her birthday isn't for a month. I do know that the purchase arrived at my daughter's home in WI; the box was in good condition.

Date of experience: July 29, 2025

The site is so easy to use and I got such a great price...
July 29, 2025
Previous review

The site is so easy to use and I got such a great price for my purchase. Many thanks.

Date of experience: July 19, 2025
Rhode Island
1 review
0 helpful votes
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Very helpful sales staff
August 8, 2025

I had an issue with an item I had purchased, and the sales associate was helpful and efficient. It wasn't her fault that I wasn't entirely happy with the item, and she did her best to accommodate me.

Date of experience: July 29, 2025
California
1 review
0 helpful votes
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Pretty but small
August 8, 2025

Earrings are pretty but very smaller than expected. Colors are not as brilliant as pictured

Date of experience: July 29, 2025
New York
1 review
0 helpful votes
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Fun and sparkle
August 8, 2025

I have loved, and wear, every piece I've ever received from you.

Date of experience: July 29, 2025
Michigan
1 review
0 helpful votes
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Lovely Jewelry at Fair Prices
August 8, 2025

I always check Ross-Simons before purchasing a fine piece of jewelry. I have found their jewelry to be excellent quality at reasonable prices.

Date of experience: July 29, 2025
New York
1 review
0 helpful votes
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Easy to shop
August 8, 2025

Easy to shop, nice website, and quick shipping. The item was definitely smaller than shown or described

Date of experience: July 29, 2025
Florida
1 review
0 helpful votes
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Earrings
August 8, 2025

The process was easy and the product arrived quickly. I was happy with all parts of my experience.

Date of experience: July 29, 2025
Rhode Island
1 review
0 helpful votes
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5 out of 5 stars!
August 8, 2025

The anklet was very cute and detailed, but it can cut your ankle if worn while you are sleeping. I still love it though, I just need to remember to take it off nightly.

Date of experience: July 29, 2025
Michigan
1 review
0 helpful votes
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Love it!
August 8, 2025

The jewelry pieces I ordered are simply beautiful and just what I was looking for
The ordering process is simple and quick, delivery was quick and the items were beautifully packaged..

Date of experience: July 29, 2025