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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
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I love Ross Simons. They have beautiful jewelry and great prices.
Great products love the Jewelry I will be purchase more in the future.
Love my ring It fits great and I will probably purchase again from this company
The charms were sterling silver and marked 925. I liked them very much! The chain was very short and it said in the description Sterling Silver, but there is NO 925 marking on the chain. Seems fraudulent to me. Very sad about that.
Positive experience not happy with quality of the rings I received. Very dull looking
Always cute jewelry of good quality. Arrived earlier than predicted.
The earrings are good & don't bother my sensitive ears. They are a little smaller Than i thought. Solid clasp.
I've had a wonderful experience! I really like how sparkly the gold looks.
I wanted a nice white gold cross for my niece who turned 22. I didn't expect for $250 such a cheap looking necklace.
I ordered the 16" Silver Byzantine necklace. It is oh so beautiful. It was very well packaged and delivery was very fast. 💨
Very easy to navigate and you can find almost everything.
As this was a gift, I can't tell you whether my granddaughter enjoy the earrings or not because her birthday isn't for a month. I do know that the purchase arrived at my daughter's home in WI; the box was in good condition.
The site is so easy to use and I got such a great price for my purchase. Many thanks.
I had an issue with an item I had purchased, and the sales associate was helpful and efficient. It wasn't her fault that I wasn't entirely happy with the item, and she did her best to accommodate me.
Earrings are pretty but very smaller than expected. Colors are not as brilliant as pictured
I always check Ross-Simons before purchasing a fine piece of jewelry. I have found their jewelry to be excellent quality at reasonable prices.
Easy to shop, nice website, and quick shipping. The item was definitely smaller than shown or described
The anklet was very cute and detailed, but it can cut your ankle if worn while you are sleeping. I still love it though, I just need to remember to take it off nightly.
The jewelry pieces I ordered are simply beautiful and just what I was looking for
The ordering process is simple and quick, delivery was quick and the items were beautifully packaged..
Answer: If the item is described as 0.25 ct t.w it means the total weight of both studs, each stud will be 0.125 carat.
Answer: Always reach out to us with any issue with a discount code (800) 835-0919 24/7 your feedback let's us know there is an issue. The codes will be entered in the Offer Code Box.
Answer: Yo como cliente debo añadir que en todas las compras que realize con esta marca han sido de gran calidad.
Answer: We are not finding the diamond cut white gold children hoop earrings. Our Customer Service Team is available 24/7 to answer questions right away at 800) 835-0919.
Answer: Our Gold Paperclip Bracelets are an every growing and popular category. Copy this link to search our collection online: gemz4.me/3DOu2jz
Answer: We regret to learn the earrings arrived in less than perfect condition, especially since they were a gift.


We are glad to learn that you love the charms on the necklace! According to the product description, both the charms and the chain are sterling silver, and we understand how important it is for that to be clearly marked. We’ve confirmed that the chain is stamped on the lobster clasp, verifying its sterling silver metal content. Additionally, there is a stamp on the jump rings, which you have noticed. Private message sent.