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Ross-Simons

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

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73,863 reviews

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California
1 review
1 helpful vote
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Superb
August 8, 2022

Same as above, very easy, effortless and pleasing. I would as always, use them again.

Date of experience: August 7, 2022
Minnesota
1 review
1 helpful vote
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Beautiful!
August 8, 2022

It was very easy to order the earrings. When I received them, they were smaller than I was expecting but extremely beautiful!

Date of experience: August 7, 2022
New York
1 review
1 helpful vote
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Silver Dog pendant and Pin
September 6, 2022

I was expecting a much better quality pice the decryption said close out and was on a special price from $150 lowered to $89.00 so I was expecting a $150.00 silver pice of jewelry. First it is hollow with silver at 24.00 an OZ. I expected it to have some weight. The gems in the photo are bright blue and green you honestly cant tell the difference between them they are so pale. So in all honesty I got a regular priced item with full mark up and not his special.

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 7, 2022
Barbara J. — Ross-Simons Rep
over a year old

We regret to learn the item is not as expected. We do offer 30-day returns. If you are not 100% satisfied the piece can be returned. To request a return: Go to our website www.ross-simons.com and search returns to use the Order Lookup to locate your order (begins with an uppercase letter). You will be asked to go through a few simple steps, and then you will be provided with a return reference number and a USPS label.

Maryland
1 review
0 helpful votes
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Integrated experience
August 7, 2022

I usually browse the catalogs that are sent and it is easy to get a better view of items and purchase online.

Date of experience: August 7, 2022
Georgia
1 review
1 helpful vote
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Long time satisfied customer
August 7, 2022

Transaction was seamless. The earrings were exactly what we expected.

Date of experience: August 7, 2022
Connecticut
1 review
0 helpful votes
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Great just great
August 7, 2022

Easy fast great quality thanks so much the bracelet is beautiful

Date of experience: August 7, 2022
Puerto Rico
1 review
0 helpful votes
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Excellent
August 7, 2022

I bought a bracelet Byzantine style change the color. I sent and asks to repair and do not have it repairs. Only this bad experience.

Date of experience: August 7, 2022
Maryland
4 reviews
17 helpful votes
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Quality Products
August 7, 2022

I didn't end up keeping my purchase, but it had nothing to do with the quality. The style just didn't work on me.

Date of experience: August 7, 2022
Georgia
1 review
0 helpful votes
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Not exactly the size expected
August 7, 2022

I ordered a pair of pearl studs which were much smaller than expected however, I chose to keep them since they are a gift for a 9-year-old girl.

Date of experience: August 7, 2022
Georgia
1 review
2 helpful votes
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Tiny
September 6, 2022

Disappointed to say the least in these earrings. They are tiny, like a product for a child. The photos are very misleading. I would not let a child wear hundred dollar earrings.

Date of experience: August 7, 2022
Massachusetts
1 review
0 helpful votes
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Online ordering is so easy
August 7, 2022

I needed to get a birthday for one of my best friends. The two items I purchased had popped up in my FB feed and they were perfect! I wanted something nautical/beachy since my friend loves the beach and is an avid boater. The bracelet and earrings I purchased are perfect. They even arrived earlier than expected.

Date of experience: August 6, 2022
Maine
1 review
0 helpful votes
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Awesome earrings at a fair price!
August 7, 2022

Good communication and follow thru- highly recommend

Date of experience: August 6, 2022
New York
1 review
0 helpful votes
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Merchandise is beautiful
August 7, 2022

No problems to report. My order arrived promptly in good condition.

Date of experience: August 6, 2022
California
1 review
0 helpful votes
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Item small than shown
August 6, 2022

Diamond earrings were smaller than I envisioned. The description was probably adequate but it was hard to visualize on the website

Date of experience: August 6, 2022
Louisiana
1 review
0 helpful votes
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Additions to my jewelry
August 6, 2022

I have enjoyed finding new jewelry from the comfort of home. The site is easy to use and items arrive in timely manner and well packaged to assure undamaged arrival.

Date of experience: August 6, 2022
Maryland
1 review
0 helpful votes
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Bought a sterling silver monogrammed baby cup.The cup, itself, is beautiful and the engraving is exquisite.
The finished product has exceeded my expectations.
Delighted customer and hopefully a happy baby!

Date of experience: August 6, 2022
New York
2 reviews
0 helpful votes
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Everything went fine.
August 6, 2022

There were no issues I did the ordering on my iPad and was pleased
With the item.

Date of experience: August 6, 2022
Virginia
1 review
2 helpful votes
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Ordered by phone to be sure about whether signature required on delivery since my purchase was $1496 pretax and only tax made it over the $1500 limit. Customer service did not know answer UPS said yes but then did not ask for one

Date of experience: August 6, 2022
New York
1 review
0 helpful votes
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Sent earrings as a birthday gift. The birthday will open the gift later this month on her birthday. Arrived promptly! I am sure she will love them.

Date of experience: August 6, 2022
Pennsylvania
1 review
0 helpful votes
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I have no title to give
August 6, 2022

Very happy with ordering process, delivery and everything that goes along with shopping at Ross Simons

Date of experience: August 6, 2022