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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,863 reviews

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New Jersey
1 review
1 helpful vote
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Disappointed
August 9, 2022

The lab created opals Could definitely have more fire to them. I was very disappointed in the topaz stones surrounding the opals and in particular the one solitaire topaz from which the opal dangles.

Date of experience: August 9, 2022
North Carolina
1 review
0 helpful votes
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Overnight Shipping was Aweome
August 9, 2022

Needed my items quickly as we were going out of town on vacation. Arrived in one day.

Date of experience: August 9, 2022
Georgia
2 reviews
0 helpful votes
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Earrings
August 9, 2022

The moon and star earrings were alot smaller than I expexted.other than that the experience was good.

Date of experience: August 8, 2022
California
1 review
0 helpful votes
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Great!
August 9, 2022

I've been happy with everything I have ordered over the years.

Date of experience: August 8, 2022
Louisiana
1 review
1 helpful vote
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State of product
August 9, 2022

Just to let you know... the ring was very tarnished... I had to polish it myself.

Date of experience: August 8, 2022
North Carolina
1 review
0 helpful votes
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Gorgeous
August 9, 2022

Excellent product! Fast and efficient delivery! Love the two options!

Date of experience: August 8, 2022
North Carolina
1 review
0 helpful votes
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Waiting to see
August 9, 2022

My experience ordering the product was good. The delivery was fast. However, the item is a gift for my niece's upcoming birthday, so it has not yet been worn.

Date of experience: August 8, 2022
California
2 reviews
2 helpful votes
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I will be returning this as the chain is way to fragile

Date of experience: August 8, 2022
Pennsylvania
1 review
0 helpful votes
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Necklace
August 9, 2022

Necklace was nice just a little small, so I had to exchange

Date of experience: August 8, 2022
Georgia
2 reviews
1 helpful vote
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Macie's Earrings
August 8, 2022
Updated review

Cute earrings. Very sweet. These hearts are tiny, perfect for our little darling.

Date of experience: August 8, 2022

Takes time
August 31, 2022
Previous review

Takes time

Date of experience: July 31, 2022
Florida
1 review
0 helpful votes
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Pink pearl earrings
August 8, 2022

Very beautiful earrings. They are elegant for day or evening wear. Thank you.

Date of experience: August 8, 2022
South Carolina
1 review
0 helpful votes
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1st web order
August 8, 2022
Updated review

Ease of use when ordering. Took about 7 days to receive the order which came via USPS.

Date of experience: August 8, 2022

Well-designed webpage with unique items and great selections
July 29, 2022
Previous review

Well-designed webpage with unique items and great selections. Plus incredible prices.

Date of experience: July 29, 2022
Massachusetts
1 review
1 helpful vote
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Fun shopping experience
August 8, 2022

The product (earrings) looked like the photo. Ordering was easy. Delivery was prompt. Nicely packaged, would definitely be appropriate for a gift

Date of experience: August 8, 2022
Arizona
1 review
1 helpful vote
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Happy again…
August 8, 2022

I've always like Ross Simons quality and customer service. It didn't let me down again.

Date of experience: August 8, 2022
Florida
1 review
1 helpful vote
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Good
August 8, 2022

I am very pleased with my purchases. Delivery took a little longer than I expected but it's here now

Date of experience: August 8, 2022
California
1 review
1 helpful vote
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Love it!
August 8, 2022

A the perfect birthday present, very beautiful. Definitely will be ordering again.

Date of experience: August 8, 2022
Texas
1 review
0 helpful votes
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Beautiful Jewelry
August 8, 2022

I was super scared to shop jewelry online. Sometimes you don't get what's on the picture. I ordered a ring and bracelet 14k and it's gorgeous! Prettier than the pics. Great quality. I will be shopping all my jewelry with Ross-Simons in the future!

Date of experience: August 8, 2022
Michigan
1 review
0 helpful votes
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Recent Purchase
August 8, 2022

Great service. Nice item. Very satisfied with my purchase.

Date of experience: August 8, 2022
Ohio
1 review
0 helpful votes
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Am sending it back today to exchange for the correct size, customer service response was great. Hoping for an even better review once I get the correct size.

Date of experience: August 8, 2022
Rhode Island
1 review
1 helpful vote
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Very nice
August 8, 2022

It's very cool. Absolutly all the luster you would expect in a high end 18K ring. I wouldn't wear it every day it is very soft.

Date of experience: August 7, 2022