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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,863 reviews

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Texas
1 review
1 helpful vote
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Anniversary ring experience.
August 10, 2022

I ordered a size 9 and received a size 12.
I now have to return the 12 in order to get the correct size anniversary ring.
It did however arrive on our anniversary day so I was pleased with delivery!

Date of experience: August 10, 2022
North Carolina
1 review
0 helpful votes
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Picture in catalog is dececeptive.
August 10, 2022

The earrings are so small. They look like a childs.

Date of experience: August 10, 2022
Kentucky
1 review
0 helpful votes
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Christmas gift
August 10, 2022

Think she'll love it. Adding gold horse charms to top it off.

Date of experience: August 10, 2022
Colorado
1 review
0 helpful votes
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I don't want to review
August 10, 2022

No, really, this is annoying when sites make you do this.

Date of experience: August 10, 2022
New Hampshire
1 review
0 helpful votes
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Satisfied with the experience
August 10, 2022

I'm satisfied with the quality and very happy with the service.

Date of experience: August 10, 2022
Kentucky
1 review
0 helpful votes
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Everything was great!
August 10, 2022

The price, the quality and the shipping time was all great. I highly recommend Ross-Simmons's.

Date of experience: August 10, 2022
Washington
1 review
0 helpful votes
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Jewelry upgrades
August 10, 2022

I have purchased several pieces of jewelry, all rings, from Ross-Simons. I can get some beautiful pieces on sale. It's helped me upgrade the quality of my jewelry. Would recommend.

Date of experience: August 9, 2022
Maryland
2 reviews
2 helpful votes
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Came perfectly
August 9, 2022

Came fast! Wrapped perfectly - I'm always worried about buying home stuff online as it's a gamble if it comes not broken - thank you

Date of experience: August 9, 2022
Texas
1 review
0 helpful votes
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Nice purchase but would of like catch a little bigger but I will adjust.

Date of experience: August 9, 2022
Pennsylvania
1 review
1 helpful vote
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Satisfied customer!
August 9, 2022

I have ordered jewelry from Ross-Simon for myself and also for gifts. I have been very pleased with my purchases, and the service I received.

Date of experience: August 9, 2022
Virginia
1 review
0 helpful votes
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Easy ordering a fast shipping. Satisfied customer.

Date of experience: August 9, 2022
New York
1 review
0 helpful votes
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Second order
August 9, 2022

I have only placed two orders with your company but certainly will again. Pleased with your promptness and ease of ordering. Product was perfect.

Date of experience: August 9, 2022
California
3 reviews
1 helpful vote
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Great
August 9, 2022

Great quality and price! Beautifully bangle. Wearing it now.

Date of experience: August 9, 2022
Georgia
1 review
0 helpful votes
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Love it
August 9, 2022

I was very satisfied with the pink and green ring I ordered

Date of experience: August 9, 2022
Pennsylvania
2 reviews
0 helpful votes
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Shipping was great and fast
August 9, 2022

Got the product quickly, but didn't like the bracelet, so I sent it back

Date of experience: August 9, 2022
Virginia
1 review
0 helpful votes
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The vase looks better in the photo
August 9, 2022

My experience with the company was good and the order was delivered in a timely fashion

Date of experience: August 9, 2022
Georgia
2 reviews
0 helpful votes
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Great buys
August 9, 2022

Great jewelry and customer service! Never have been disappointed.

Date of experience: August 9, 2022
Georgia
1 review
0 helpful votes
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NONE
August 9, 2022

NONE. Customer sat surveys should not REQUIRE written feedback; 1-5 star ratings should be sufficient. Not everyone wants to take the time to write a full report on their experience.

Date of experience: August 9, 2022
North Carolina
1 review
3 helpful votes
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Return procedures
September 8, 2022

Overall shopping experience was good. I was not satisfied at all with the product, so it is being returned.

Date of experience: August 9, 2022
Connecticut
1 review
0 helpful votes
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Mens bracelet
August 9, 2022

Exquisite mens bracelet. Quality and craftsmanship is outstanding. I can't wait to give this gift.

Date of experience: August 9, 2022