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Ross-Simons

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,861 reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Great Items
August 12, 2022

Very happy with Purchases. Items as described. I am very pleased with Ross-Simons

Date of experience: August 12, 2022
Texas
1 review
1 helpful vote
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Morganite Ring
August 12, 2022

Pictures of Morganite provided by Ross-Simons showed a very nice pink stone. When I received the ring I ordered, the Morganite stones in it were almost white -- and a dirty white at that. Was not pleased that the advertised ring looked so different from the actual ring I received.

Date of experience: August 12, 2022
California
1 review
6 helpful votes
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Not good
September 11, 2022

Good for a child but not a wife. Pictures are very deceiving.

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 12, 2022
Barbara J. Ross-Simons Rep
over a year old

We understand the necklace was smaller than expected. Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. In addition, the photos of the jewelry are from our inventory and shown on our model for the best representation of the size. Returns are easy to set up online.

Illinois
1 review
2 helpful votes
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Nice Jewelry
August 12, 2022

I ordered a gold jade necklace with butterflies and a 3 strand gold plated anklet. Both items were very nice and great for the price point. I also liked the packaging. I'll definitely be shopping with Ross-Simons again!

Date of experience: August 12, 2022
Texas
1 review
0 helpful votes
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Thank you
August 12, 2022

Thank you for the easy process in ordering... the result was a stunning bracelet.

Thank you,
Cynthia Fisher

Date of experience: August 11, 2022
New Jersey
1 review
1 helpful vote
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Packaging
August 11, 2022

I would like to see a nicer-looking box with the earrings, I have bought many earrings and never have seen them packaged in a bag. The packaging makes the gift look better.

Date of experience: August 11, 2022
Maryland
2 reviews
0 helpful votes
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Easy to order on the site and the jewelry comes very quickly.

Date of experience: August 11, 2022
Louisiana
1 review
1 helpful vote
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Bracelet
August 11, 2022

The bracelet was great looking and very delicate…. So delicate that it broke on the second day that I wore it…

Date of experience: August 11, 2022
California
2 reviews
0 helpful votes
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Very Blue
August 11, 2022

Great color between periwinkle and sky blue
Silver work not great but adequate for costume jewelry. Not fine jewelry

Date of experience: August 11, 2022
Colorado
1 review
0 helpful votes
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No review
August 11, 2022

I do not write reviews ever ever ever ever ever ever

Date of experience: August 11, 2022
Illinois
1 review
0 helpful votes
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Gorgeous ring!
August 11, 2022

I am absolutely delighted with this beautiful Italian 5.50 Carat Garnet Ring in 18kt Gold Over Sterling wide band! It's even prettier "in person" than pictured at the website. I love it!

Date of experience: August 11, 2022
New York
1 review
2 helpful votes
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Quality & service
August 11, 2022

This is not my first purchase, and I am very happy with the quality of the merchandise and the quick service/shipping, will purchase from them again.

Date of experience: August 11, 2022
Massachusetts
3 reviews
2 helpful votes
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Ross-Simons Jewelry
August 11, 2022

I have been a customer for over 40 years. Being from RI, I know first hand the quality, style and integrity of Ross-Simons.

Date of experience: August 11, 2022
Maryland
1 review
0 helpful votes
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Nice
August 11, 2022

Timely delivery. Nice anklet. Looks like diamonds fits perfectly.

Date of experience: August 11, 2022
Florida
1 review
0 helpful votes
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Our daughter is going to Love her gift! We can't wait to give her the necklace for her birthday! It is perfect!

Date of experience: August 11, 2022
Pennsylvania
2 reviews
0 helpful votes
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Excellent
August 10, 2022

Beautiful earrings - I got a pair for my mother as well.

Date of experience: August 10, 2022
Ohio
2 reviews
2 helpful votes
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Lacks quality for price
September 9, 2022
Updated review

Quick and easy but lacks quality for price. Stop sending me reviews

Date of experience: August 10, 2022

Quick and easy
July 31, 2022
Previous review

Quick and easy

Date of experience: July 31, 2022
Georgia
1 review
1 helpful vote
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Cheap looking
August 10, 2022

Items looked a bit chintzy. Look very cheap. Disappointed.

Date of experience: August 10, 2022
Florida
1 review
1 helpful vote
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Silver bracelet
August 10, 2022

I love the style but when received it looks cheap.

Date of experience: August 10, 2022
Georgia
1 review
1 helpful vote
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Perfect for a perfect new baby!
August 10, 2022

Thumbs up service and product for any style and or piece of jewelry. Fine jewelry or costume jewelry both are of good quality.

Date of experience: August 10, 2022