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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,861 reviews

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Pennsylvania
1 review
1 helpful vote
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Great value and service
August 15, 2022

Great value and service will shop again, very prompt!

Date of experience: August 14, 2022
Virginia
1 review
1 helpful vote
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LOVE the ring but a stone is missing on the band. I am waiting on a return label so I can return and get a replacement.

Date of experience: August 14, 2022
New York
1 review
1 helpful vote
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Gift
August 14, 2022

The site was easy to navigate and I was quickly able to find what I was looking for.

Date of experience: August 14, 2022
New York
1 review
1 helpful vote
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My bracelet purchase
August 14, 2022

I was delighted both by the delivery 3 days ahead of schedule and the quality of the product. Thanks

Date of experience: August 14, 2022
New York
1 review
1 helpful vote
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New earrings
August 14, 2022

Beautiful, easy ordering and arrived on time. Very happy with everything

Date of experience: August 14, 2022
Florida
1 review
1 helpful vote
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It was wonderful from start to finish! Excellent product and excellent service!
Thank you so much

Date of experience: August 14, 2022
Kansas
1 review
0 helpful votes
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Very nice product; wrong color.
August 14, 2022

Ordered very expensive wooden jewelry case. Came a completely different color than purchased. Still nice quality.

Date of experience: August 14, 2022
Vermont
1 review
1 helpful vote
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Well done
August 14, 2022

I had a question about charges on card and when item was shipped. Immediate response from customer service.

Date of experience: August 14, 2022
New York
1 review
0 helpful votes
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Gift
August 14, 2022

I am giving the earrings as a gift in Friday. I'll let you know

Date of experience: August 14, 2022
Rhode Island
1 review
0 helpful votes
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Highly satisfied
August 14, 2022

I have a pleasant experience. My orders were shipped and delivered in time as stated. The exact orders were as in the pictures.

Date of experience: August 14, 2022
Virginia
2 reviews
0 helpful votes
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Cross and chain
August 14, 2022

I found the online ordering system to be user friendly. The order arrived ahead of the proposed delivery date. The cross is beautiful, perfect size with a beautiful chain.

Date of experience: August 14, 2022
California
2 reviews
1 helpful vote
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Gold earrings
August 13, 2022

Easy to order. Timely delivery. Product better than expected.

Date of experience: August 13, 2022
New York
1 review
1 helpful vote
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Ordering from Ross Simons
August 13, 2022

My experience was easy - I saw an item I like. The item I received was what I expected and I kept it.

Date of experience: August 13, 2022
Pennsylvania
2 reviews
1 helpful vote
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Beautiful bracelet
August 13, 2022

Order was seamless with rapid shipment and no delivery issues

Date of experience: August 13, 2022
Illinois
1 review
0 helpful votes
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Lower prices
August 13, 2022

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Date of experience: August 13, 2022
Pennsylvania
1 review
1 helpful vote
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Great piece!
August 13, 2022

Jewelry, specifically necklace, was nicer than pictured. Great quality and timely order processing and shipping!

Date of experience: August 12, 2022
Maryland
2 reviews
11 helpful votes
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Beautiful!
August 13, 2022

It was beautiful! I love it! Thank you! I've been wanting an initial ring forever!

Date of experience: August 12, 2022
Massachusetts
1 review
0 helpful votes
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Beautiful
August 13, 2022

Great experience easy shopping received quickly and the bracelet is beautiful

Date of experience: August 12, 2022
Kansas
1 review
1 helpful vote
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Early Christmas Shopping
August 12, 2022

I'm already getting some stocking stuffers. The necklace I bought from Ross-Simons is very elegant. It will make the perfect gift.

Date of experience: August 12, 2022
New York
1 review
0 helpful votes
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Beautiful and one of a kind
August 12, 2022

It was easy to navigate the online app. The product was purchased as a birthday gift for my granddaughter and she loved it.

Date of experience: August 12, 2022