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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,863 reviews

We monitor reviews for authenticity

Florida
1 review
1 helpful vote
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Nice jewelry
September 26, 2022

Overall all was fine. One ring was much smaller stones than what appeared in the picture.

Date of experience: September 26, 2022
New York
1 review
1 helpful vote
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Fabulous
September 26, 2022
Updated review

Very happy with my purchase. I will be giving toas a gift to a friend for there birthday. I'm thinking of buying another for myself because the necklace is beautiful and well made.

Date of experience: September 25, 2022

Would like to rate after receiving purchase
September 19, 2022
Previous review

Would like to rate after receiving purchase

Date of experience: September 18, 2022
New Jersey
1 review
2 helpful votes
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Love the jewelry
September 26, 2022

Bought two necklaces from Ross-Simons and love them both! I can always count on finding very nice jewelry from the vast selection R-S has.

Date of experience: September 25, 2022
Michigan
1 review
1 helpful vote
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Not as pictures
September 25, 2022

I love the picture of the earring but the pearl was fastened at an angle ca at the bottom when made it look cheap and/or defective.

Date of experience: September 25, 2022
Florida
2 reviews
1 helpful vote
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Great buy
September 24, 2022

Beautiful sapphire necklace! My daughter will be so excited. It was on her wish list.

Date of experience: September 24, 2022
Kentucky
1 review
2 helpful votes
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Good experience
September 24, 2022
Updated review

Very good experience. Arrived promptly. Pleased with the necklace I received.

Date of experience: September 24, 2022

Very good experience
September 17, 2022
Previous review

Very good experience

Date of experience: September 17, 2022
Colorado
1 review
1 helpful vote
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Beautiful piece
September 24, 2022

Easy and fast. Love every piece of jewelry I've purchased from Ross and Simmons

Date of experience: September 24, 2022
Georgia
1 review
1 helpful vote
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Earings
September 24, 2022

This has been a good experience everything was easy to navigate

Date of experience: September 23, 2022
Florida
1 review
2 helpful votes
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Perfect gift
September 22, 2022

Had no problem placing order--excellent Ordered second one for myself

Date of experience: September 22, 2022
Arizona
1 review
1 helpful vote
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Earing Review
September 21, 2022

It is always easy shopping at Ross-Simons and the shipping is usually very prompt. I like my earings. I might have purchased the next size thought they might be too big. My smaller version will work.

Date of experience: September 21, 2022
Texas
1 review
3 helpful votes
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Very happy again
September 20, 2022

Very easy to look up what you want and to see it on a model

Great sight for good jewelery at a good price

Date of experience: September 20, 2022
District of Columbia
1 review
2 helpful votes
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Surprised —- a bit disappointed.
September 20, 2022
Updated review

I found my purchase on line and loved it. Perhaps the measurements were missed in my excitement to find the item in stock, but the item was MUCH smaller than expected. The chain, which was in addition to the pendent, was so tiny It took me forever to secure it. I am disappointed but kept the items. I will be incredibly vigilant with and if I make my next purchase.

Date of experience: September 20, 2022

Easy, private, relaxing
July 4, 2022
Previous review

Easy, private, relaxing.

Date of experience: July 4, 2022
Tennessee
1 review
1 helpful vote
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Great service and product
September 19, 2022
Updated review

Quick and easy. Beautiful product. I get lots of compliments on my necklace.

Date of experience: September 19, 2022

Beautiful earrings
July 29, 2022
Previous review

These were beautiful earrings at a very affordable price.

Date of experience: July 29, 2022
Alabama
1 review
1 helpful vote
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Highly recommended
September 19, 2022

A very broad selection at a reasonable price, all from the comfort of my home. Couldn't ask for anything more.

Date of experience: September 19, 2022
North Carolina
2 reviews
1 helpful vote
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Delicate ring nice and simple
September 19, 2022
Updated review

Love shopping here. I always find something. This was a gift.
Love to shop here!

Date of experience: September 19, 2022

I like the customer service and products
June 27, 2022
Previous review

I like the customer service and products. I like talking to a live person not a chat bot.
It makes it more friendly and personal.

Date of experience: June 27, 2022
Connecticut
1 review
1 helpful vote
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Aquamarine and Tahitian pearl earrings
September 18, 2022

The website is super easy to use and if you can't make up your mind on a product, it's easy to go back and forth.

Date of experience: September 18, 2022
Ohio
1 review
1 helpful vote
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Easy & efficient
September 17, 2022
Updated review

Easy & efficient. It was delivery in a fairly short time span and the products were what we expected.

Date of experience: September 17, 2022

Simple and easy to use
July 9, 2022
Previous review

Simple and easy to use.

Date of experience: July 9, 2022
Colorado
1 review
1 helpful vote
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Cat necklace
September 16, 2022

Very happy with the quick shipping very happy with the product looks beautiful can't wait to give it to my granddaughter!

Date of experience: September 15, 2022
Colorado
1 review
13 helpful votes
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Gold Band Ring
September 11, 2022

Absolutely stunning! Am very please in the quick delivery, quality, fit, and all over purchase.

Date of experience: September 10, 2022
California
1 review
8 helpful votes
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This is my first time and last time I shopped in that stupid store! I ask you to don't send billing info to the shipping address that's was a gift and she got all billing info, such a awkward! Well done guys! U messed up!

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 10, 2022
Barbara J. Ross-Simons Rep
over a year old

After review of this order you placed on-line, we learned you entered the billing and shipping information as the same which would include pricing on enclosed receipt. Gift purchases shipping to a different address other than billing will not include pricing on enclosed receipt.