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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

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73,863 reviews

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Arizona
1 review
1 helpful vote
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She will love them
October 3, 2022

Easy to deal with very nice people. One problem when they call back I will need to keep it from my darling wife so it's a surprise. But you guys were great. Again THANKS. Doug Niixon.

Date of experience: October 3, 2022
Arizona
3 reviews
1 helpful vote
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Ring's Galore
October 3, 2022

Very satisfied with my rings! Excellent fit and they look fabulous.
Timeframe was also as requested!
I probably will order again!

Date of experience: October 3, 2022
Utah
1 review
1 helpful vote
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Great service
October 3, 2022

Bought 2 beautiful silver bracelets for my daughters. They love them!

Date of experience: October 3, 2022
New York
4 reviews
1 helpful vote
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Attractive ring
October 3, 2022

A lovely item at a great price…. Very pleased and I would highly recommend shopping here.

Date of experience: October 2, 2022
Missouri
1 review
1 helpful vote
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Love it
October 2, 2022

Ordering was easy. Arrived when I was told it would. Love the bracelet.

Date of experience: October 2, 2022
California
3 reviews
1 helpful vote
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Great Selection of Items!
October 2, 2022

Always find what I'm looking for & reasonably priced!

Date of experience: October 2, 2022
Florida
1 review
1 helpful vote
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Bracelet
October 2, 2022

This bracelet is very beautiful! I am very happy with it, and love the clasp because it is so easy to get on and off.

Date of experience: October 2, 2022
California
1 review
2 helpful votes
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I love the quality
October 2, 2022

I have spent way too much money with your company!

Date of experience: October 1, 2022
Connecticut
2 reviews
1 helpful vote
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Very good. But filling in this line to meet 50 character min limit.

Date of experience: October 1, 2022
Arizona
2 reviews
1 helpful vote
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Poor delivery
October 1, 2022

I purchased a pair of earrings for my sister's birthday. When she received them there was no gift card or any indication of who sent them. She couldn't remember ordering them as she frequently orders from R/S. I am totally disappointed in R/S for this. She did like the earrings but the surprise of her gift was a non-issue due to the status of the packaging which I specified as a gift when I ordered them.

Date of experience: September 30, 2022
South Carolina
1 review
1 helpful vote
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Too heavy
September 30, 2022

They are too heavy and because of the back holder being too small for the size they will not sit correctly on my ears. I will have to return them and perhaps at a later date will try something smaller.

Date of experience: September 30, 2022
Florida
2 reviews
3 helpful votes
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Couldn't Be Better!
September 30, 2022

Amazing! My go/to for all gifts! This particular ring is stunning!

Date of experience: September 30, 2022
Missouri
1 review
1 helpful vote
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Larimar
September 30, 2022

I absolutely love my necklace and earrings! Everything I expected and more!

Date of experience: September 29, 2022
Washington
2 reviews
1 helpful vote
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Monogram Earrings
September 29, 2022

Great! Received earrings! Love them! Packaging was very nice and sealed.

Date of experience: September 29, 2022
Michigan
1 review
1 helpful vote
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Set of 3
September 28, 2022

I bought one of your bracelets a couple of years ago and it wears like iron and still looks new... This set is beautiful but one is slightly shorter making it difficult for me to put it on. Will keep them though cause I'll have my husband put it on my..

Date of experience: September 28, 2022
Texas
2 reviews
2 helpful votes
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Graduation present
September 28, 2022

This is the third time that I ordered this item as a graduation present for my granddaughters! It is a perfect gift.

Date of experience: September 28, 2022
Nevada
1 review
1 helpful vote
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Shopping is very easy and prices very good. Product choice is plentiful with fast delivery

Date of experience: September 28, 2022
Slovenia
1 review
1 helpful vote
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Great selection and pricing
September 28, 2022

Great selection and pricing. Was able to find the exact sort of freshwater pearl earrings I wanted. Delivery was incredibly fast and seamless. Very happy with my experience.

Date of experience: September 28, 2022
Indiana
1 review
0 helpful votes
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Good ring
October 27, 2022

Good product unusual combination pearl and jade fast delivery right messages

Date of experience: September 27, 2022
Barbara J. — Ross-Simons Rep
over a year old

Customer experience is important to us and we are glad you are happy with the jewelry. We look forward to shopping with you again.

Florida
1 review
2 helpful votes
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Cabochon ring
September 27, 2022

Super easy! Fast shipping! Also, the order was as described, thank you!

Date of experience: September 26, 2022