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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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I ordered 2 pair of the Child's hoops - once you open the clasp - they don't snap closed so they will fall out if you wear them. I sadly had to return both pair as neither of them worked. The earrings themselves are nice looking but they are not very sturdy - seems like they would also bend easily.
Very helpful, professional customer service rep-answered questions fully
BUT... way to many email ads! Promotional discounts are fine but received after order was placed and not useable before expired. No value.
The diamond solitaire necklace I ordered arrived in a timely fashion but was very poor quality. It was very cloudy and I have already retuned it in the mail. So it was a $60.00 mistake out of my pocket in that I insured it for the value that I bought it for. That's how much the insurance for the return was. Disappointed in the whole experience.
We sell 1000s of pieces so there is something for everyone, we understand this was not the right piece for you. We do list the product details including diamond clarity ratings to help customers decide if an item is right for you. If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online.
The ordering process went very easily. I would order jewelry from Ross-Simons again.
I received my bracelet within a few days.
I wasn't sure what to expect since the price was so affordable but these sapphire earrings surpassed my expectations. I bought them for my niece for her 40th birthday. She loved them!
Saw the ad in Yankee Magazine and instantly thought of Christmas Shopping for someone who would love that ankle bracelet! Ordered it on the spot. It was here in 3 days! Unbelievable! One gift taken care of! Thank you.
The look of these fall ear drops is lovely. I as quite surprised at the lack of weight of them. This is good for my ear lobes, but I am concerned how long they will last.
Received my bracelet in record time it's beautiful.
I purchased the item as a gift and I am sure that the lady will love the earrings.
A friend ordered me a gift and sent it to my old home address. I reached out and received excellent customer support.
I ordered an item and I somehow chose the incorrect cc address. This was being shipped to my Mom. I called immediately to correct the error and was told that it was being shipped to me. So, I ordered another so that my Mom would receive it on time for her birthday. Lo and behold, she received both. Now I have to figure out how to return one of them as she doesn't live near me. This is a huge inconvenience.
We regret to learn of the issue with the delivery of your order. We would like an opportunity to speak with you regarding your order. Please contact our customer service department at 1-800-835-0919.
Question on delivery report, agent was very cordial and patient. All worked out positively. Very happy received order timely.
Good experience! I have bought several items from Ross-Simons. Like there products.
These earrings are very sturdy and cute for any occasion.
Loved the look of this ring, so much so that I bought one for both of my sisters, but after wearing it for 2 weeks, the white color of the enamel is starting to look pinkish. Maybe the enamel is wearing off and the gold is showing through. Not an expensive purchase, but still….
Always superior quality for the price and efficient delivery
The ring is defective, surprising it would be sent with a damaged stone. I called the customer service number, was told the call center had just closed and to call back for another call center. Upon doing that several times, the line would ring once and then a bushy signal. Unfortunately, this is disappointing service from the product to the customer service.
We regret to learn of the issue you had with the ring you received. In researching your order, we do see resolution has been established. We apologize for a potential phone issue we may have been experiencing during your attempt to contact us, we are here 24/7 for the convenience of our customers.
Great service and beautiful jewelry! I have been a Ross-Simons customer for many years. Thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We have researched this issue, and we will work with the carrier directly in regard to missing item. In the meantime we have processed a credit to you. We have messaged you directly with specific details. As always our team is available 24/7 to resolve any unexpected occurrences.