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Ross-Simons

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,863 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Perfect Gift
December 10, 2022

I have been looking for a golf bangle bracelet for a Christmas gift for my wife.
It is perfect.

Date of experience: December 10, 2022
California
1 review
0 helpful votes
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Superb!
December 10, 2022

Lovely Jewelry! The earrings are super cute From purchase to delivery, everything was smooth.
Thank you!

Date of experience: December 10, 2022
Illinois
1 review
0 helpful votes
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Necklace
December 10, 2022

Shipping timeframe was reasonable. Product looks good, waiting to see if wife likes Xmas gift.

Date of experience: December 10, 2022
Pennsylvania
2 reviews
0 helpful votes
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Love this ring
December 10, 2022
Updated review

You always have a good selection of jewelry, love everything I've bought

Date of experience: December 10, 2022

Love your jewelry, I have several pieces
May 6, 2022
Previous review

Love your jewelry, I have several pieces

Date of experience: May 6, 2022
Ohio
1 review
0 helpful votes
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Nice looking toe ring
December 10, 2022
Updated review

RS has a great selection of items. Good quality for the price of the item.
The only problem with this toe ring is that I am leary of adjusting it to fit my toe. It is made of gold so it has little "give", afraid it will crack. Unfortunately I will be returning it.

Date of experience: December 10, 2022

RS has a great selection of items. Good quality for...
November 29, 2022
Previous review

RS has a great selection of items. Good quality for the price of the item.

Date of experience: November 29, 2022
Minnesota
1 review
0 helpful votes
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Love this necklace. Arrived very prompt. The chain could be about 2" longer.

Date of experience: December 10, 2022
Nevada
3 reviews
1 helpful vote
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Gift ahopping
December 10, 2022

Could not have been easier. Had catalog. Enter item number and completed order.

Date of experience: December 9, 2022
Texas
1 review
0 helpful votes
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Present for niece
December 10, 2022

It was easy to find what I wanted just using the search bar.

Date of experience: December 9, 2022
Rhode Island
1 review
0 helpful votes
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Christmas Gift for Sister
December 9, 2022

Everything went well order was correct and on time

Date of experience: December 9, 2022
New York
1 review
0 helpful votes
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Great
December 9, 2022

It was an excellent experience, all things considered.

Date of experience: December 8, 2022
Pennsylvania
1 review
0 helpful votes
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Always quality items
December 8, 2022
Updated review

Lots of different items at all price ranges! Everything is high quality.

Date of experience: December 8, 2022

Silver anklet - beautiful
July 2, 2022
Previous review

The ordering process went very well and my item was delivered within days of my order.

Date of experience: July 2, 2022
Georgia
1 review
0 helpful votes
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Easy to navigate website and plenty of choices to be made. Items I ordered looked just like the ones on the website and the stones weren't darker or oblique like some online web sites I've ordered from in the past. Very pleased with my gift purchases and I hope they like their xmas presents.

Date of experience: December 8, 2022
New York
1 review
0 helpful votes
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9.5 out of 10
December 8, 2022

Everything was great. The only snag was the rough edge on a ring received.

Date of experience: December 8, 2022
Colorado
1 review
0 helpful votes
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Holiday order
December 7, 2022

Very fast and easy to place my order and delivery time was very reasonable

Date of experience: December 7, 2022
Illinois
1 review
0 helpful votes
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The pearls are lovely.
December 7, 2022

The website is easy to use and makes shopping a pleasure. The pearls are really lovely but I ordered the wrong length! I am sure there will be no problem exchanging them as I have done it before with Ross-Simon with no trouble.

Date of experience: December 7, 2022
New York
1 review
0 helpful votes
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Great items. Fast shipping.
December 7, 2022

The silver necklace I ordered was as described with a beautiful and intricate byzantine design. A very elegant piece of jewelry. I am very satisfied.

Date of experience: December 7, 2022
Georgia
2 reviews
0 helpful votes
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Great shopping experience.
December 7, 2022

Your company does a great job, from my selection to receipt.

Date of experience: December 7, 2022
Georgia
2 reviews
0 helpful votes
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Great shopping experience.
December 7, 2022

Your company does a great job, from my selection to receipt.

Date of experience: December 7, 2022
Louisiana
1 review
3 helpful votes
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Emerald Dangly Earrings
January 6, 2023

They don't match the picture. In the picture the stones are set in thin posts. The actual earrings were mostly gold with little dots of emerald in the center.

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 6, 2022
Barbara J. — Ross-Simons Rep
over a year old

We only want you to keep the jewelry you love. Set up the return online or call (800) 835-0919. The photos online are taken of our inventory so we are interested in having any issues corrected.

Connecticut
1 review
0 helpful votes
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Confirmation gift
December 7, 2022

Beautiful bracelets. Arrived the next day. My daughter loved her gift!

Date of experience: December 6, 2022