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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

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73,863 reviews

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Pennsylvania
1 review
0 helpful votes
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Fast delivery
December 14, 2022

Smooth and efficient. I'm glad I came directly to your site because I would not have found the earrings using google or duck-duck-go shopping.

Date of experience: December 14, 2022
New York
1 review
0 helpful votes
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Ordered engraved silver baby rattles
December 14, 2022

Couldn't believe how quickly the order arrived. Beautifully packaged for a gift. The rattle and engraving are lovely.

Date of experience: December 14, 2022
Virginia
1 review
0 helpful votes
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Love this citrine ring!
December 14, 2022

Bought this ring as a Christmas gift for my Mom. It was exactly as pictured on the website

Date of experience: December 14, 2022
Wisconsin
1 review
0 helpful votes
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My grandson like to buy something sparkly for his mom on Christmas. He earns $$ thru the year doing chores for me. He chose a lovely gold ring with his favorite color stone…green. She will love it for years to come and it didn't break the bank. Lovely jewelry and easy website to navigate.

Date of experience: December 13, 2022
North Carolina
1 review
0 helpful votes
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Love your store.
December 14, 2022

Love, love the quality and beauty of your merchandise. I have loved all the items I have received from your website. I particularly love to shop the sales.

Date of experience: December 13, 2022
Washington
1 review
3 helpful votes
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Item not as shown
January 13, 2023

I'm very disappointed in the size of the earrings - I think not as shown in your ad.

And they took way, way too long to arrive. Initially delivery was to have been on 12/8/22. Finally arrived on 12/13/22, after several promises of delivery dates between the 8th and the 13th.

And the tracking was non-existent! Why offer tracking, when it's never updated.

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 13, 2022
Barbara J. — Ross-Simons Rep
over a year old

Thank you for your feedback. We regret to learn there may have been an issue with delivery of your order. It is important to us that all of our customers receive their orders in a timely manner. Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. This information can be found under Product Details. If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online.

Illinois
1 review
0 helpful votes
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Great site for jewelry
December 13, 2022
Updated review

Great prices and great selections. Ellen is always on top of everything I buy and insures it gets to me in plenty of time.

Date of experience: December 13, 2022

Great products that are readily available and ship...
July 7, 2022
Previous review

Great products that are readily available and ship fast.

Date of experience: July 7, 2022
North Carolina
2 reviews
0 helpful votes
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Excellent choices and speedy delivery
December 13, 2022

As I have mentioned previously, Ross-Simone offers a large selection of choices. Shopping via the internet is comfortable for me.

Date of experience: December 13, 2022
Virginia
1 review
0 helpful votes
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Earrings
December 13, 2022

Purchased the 3 earring set for $99. They dont look real, and while I wasnt expecting much for the price, they are not vvery pretty.

Date of experience: December 13, 2022
New Hampshire
1 review
0 helpful votes
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Easy Peasy
December 13, 2022

Looking for a birthday present - found it in my price range and it was delivered.

Date of experience: December 13, 2022
New Jersey
1 review
0 helpful votes
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Beautiful jewelry at great prices
December 13, 2022

Great offer and easy to navigate site. So many beautiful things to choose from.

Date of experience: December 13, 2022
Wisconsin
1 review
2 helpful votes
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Too small.
January 12, 2023

The hugie clasp on the earrings was too small to fit through my daughter's ears. The diamonds miniscule and overall not woth the money!

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 12, 2022
Barbara J. — Ross-Simons Rep
over a year old

Thank you for your feedback. If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online.

Texas
1 review
2 helpful votes
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Nonsense
December 13, 2022

More nonsense more nonsense more nonsense more nonsense

Date of experience: December 12, 2022
Florida
1 review
0 helpful votes
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Better than expected!
December 12, 2022

Great quality products and better than expected! I have already made another purchase!

Date of experience: December 12, 2022
Florida
1 review
0 helpful votes
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Exquisite designs.
December 12, 2022

Love the glass jewelry options. Many unique pieces to choose from. Great customer service. Thank you.

Date of experience: December 11, 2022
North Carolina
1 review
1 helpful vote
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Always satisfied
December 12, 2022

I always find the perfect gift at RS! Delivery was quick and the quality of the gift is great.

Date of experience: December 11, 2022
Pennsylvania
1 review
1 helpful vote
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Love at first sight
December 12, 2022

Always an excellent experience, fast service. So many beautiful things, always hard to select an item

Date of experience: December 11, 2022
North Carolina
1 review
0 helpful votes
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Got a good deal Beautiful gold necklace at a very good price.

Date of experience: December 11, 2022
Indiana
1 review
0 helpful votes
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Weak presentation
December 10, 2022

Previously purchased Emerald and Diamond pendant, then, last Christmas, the matching Emerald and Diamond ring. Both packaged in good taste jewelry boxes. This year's gift of matching Emerald and Diamond earrings were in plastic zip-lock baggies, then in small flannel bag. Would've preferred packaging a bit more fitting of their place in her collection, such as an earring presentation box. The earrings themselves are good matches and complements to the other pieces, so I am pleased with them.

Date of experience: December 10, 2022
Tennessee
1 review
0 helpful votes
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My experience
December 10, 2022

I have had a great experience so far, and the package arrived quickly.

Date of experience: December 10, 2022