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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

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73,863 reviews

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Georgia
1 review
0 helpful votes
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Easy process. No issues. Arrived timely. Thank you.

Date of experience: December 17, 2022
Georgia
1 review
0 helpful votes
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Very good experience
December 17, 2022

Navigating the website was smooth and easy. The product that I ordered arrived on time and was exactly what I was expecting.

Date of experience: December 17, 2022
New York
1 review
0 helpful votes
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Xmas 2022
December 17, 2022

Always easy to order and get a timely product receipt, no hassle. Had a little issue with first order, but was resolved quickly.

Date of experience: December 16, 2022
Virginia
1 review
0 helpful votes
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EVERY PUCHASED FOR ME HAS BEEN ONE OF A KIND. ONCE I SAW IT THE FIRST TIME I COULD NOT RESIST REVISITING IT AGAIN, AND WANTING TO MAKE A PURCHASE WITHIN MY LIMIT. THANKS SO MUCH FOR MAKING THAT HAPPIN FOR ME.

Date of experience: December 16, 2022
Florida
1 review
0 helpful votes
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Beautiful
December 17, 2022

Easy and convenient, Beautiful pair of earrings. Received on time. Just as Beautiful as seen online.

Date of experience: December 16, 2022
Iowa
1 review
0 helpful votes
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Good purchase
December 16, 2022

I was very pleased with what I ordered. Ordered for my granddaughters for Christmas.

Date of experience: December 16, 2022
Indiana
1 review
0 helpful votes
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Great!
December 16, 2022

Just what I wanted at a great price and fast delivery!

Date of experience: December 16, 2022
New York
1 review
0 helpful votes
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Very easy to use site, select length options, and to see what the necklace looks like worn on a person. Checkout smooth as well. Good value for the money (great holiday bargains, attractive designs). Shipment arrived very quickly.

One item had a defect...Customer service gave very good suggestions for exchange strategies to still meet holiday deadlines. Generous & hassle-free exchange policy. Helpful staff.

Date of experience: December 16, 2022
California
1 review
0 helpful votes
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Christmas earrings
December 16, 2022

I received the earrings in a timely manner. They are a bit smaller than I expected. However, they have a nice shape.

Date of experience: December 16, 2022
California
1 review
0 helpful votes
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Love it
December 16, 2022

Shop here lots and love it
Shop here lots and love it
Shop here lots and love it

Date of experience: December 16, 2022
Massachusetts
1 review
0 helpful votes
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My wife saw it in a flyer. Thought it was nice and she might want for Christmas so I bought it! I hope she likes it.

Date of experience: December 16, 2022
Massachusetts
1 review
0 helpful votes
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Beautiful
December 16, 2022

Beautiful ring and ear rings. They are very shiny and hopefully will hold up.

Date of experience: December 15, 2022
West Virginia
1 review
0 helpful votes
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Beautiful!
December 15, 2022

Excited! Easy ordering and much to choose from! Quality and prices for every pocketbook.

Date of experience: December 15, 2022
California
1 review
0 helpful votes
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Nice
December 15, 2022

Shipping was a little crazy. It changed everyday for about a week. Finally received it.
All is good

Date of experience: December 15, 2022
Virginia
1 review
0 helpful votes
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Good quality
December 15, 2022

Quick delivery, and received a very nice looking ring.

Date of experience: December 15, 2022
Massachusetts
1 review
0 helpful votes
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Received and happy
December 15, 2022

Happy to order. Good order and good prices available.

Date of experience: December 15, 2022
Ohio
1 review
0 helpful votes
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Ross Simons has quality jewelry
I'm a repeat customer!

Date of experience: December 15, 2022
Washington
1 review
8 helpful votes
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Poor customer service
January 14, 2023

Ive made three phone calls here. I received absolutely no answers to my question and was simply told to return them. They have a very secure clasp as the little hinged clasp folds closed on the pierced post. This hinged closure snaps in the closed position and pitches my earlobes. My diamond and gold hoops have a similar closure but they leave space for the earlobe. All I wanted was assistance. I really like the earrings but so disappointed!

Date of experience: December 14, 2022
Tennessee
1 review
0 helpful votes
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Merchandise was great and well boxed.
December 14, 2022

Easy to order on line and the merchandise was what I wanted.

Date of experience: December 14, 2022
California
1 review
0 helpful votes
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I have ordered other jewelry and have been pleased...
December 14, 2022
Updated review

I have ordered other jewelry and have been pleased! I'm excited to see these pieces!

Date of experience: December 14, 2022

Good experience
July 20, 2022
Previous review

Good experience

Date of experience: July 20, 2022

Over all it's good
August 5, 2022
Previous review

Over all it's good

Date of experience: July 6, 2022