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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,863 reviews

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Nevada
1 review
0 helpful votes
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The Best Purchase!
December 23, 2022

Easy shopping experience, with the best customer service ever!

Date of experience: December 23, 2022
New York
1 review
0 helpful votes
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No
December 23, 2022

No………………………………………………………thank you!stop this nonsense

Date of experience: December 23, 2022
South Carolina
1 review
0 helpful votes
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Ruby necklace
December 23, 2022

I purchased it as a Xmas gift.
I'm not impressed but, we'll see what my girlfriend thinks on Xmas day?

Date of experience: December 23, 2022
Pennsylvania
1 review
0 helpful votes
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Just OK
December 23, 2022

Ordered earrings and the colors upon receipt very different than presented on advertisements. Ok enough but unlikely to order again without seeing.

Date of experience: December 23, 2022
Florida
1 review
0 helpful votes
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Very positive!
December 23, 2022

It was very easy to order the items and they came packaged well and each in its individual Box very happy thank you

Date of experience: December 23, 2022
Georgia
1 review
0 helpful votes
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Multi-color Rainbow Bracelet
January 22, 2023

Website is not easy to navigate! Bracelet does not look bright and colorful like the bracelet in the advertisement. There are no red fire opals shown on Ross-Simons website on the bracelet as shown in the ad either.

Date of experience: December 22, 2022
South Carolina
1 review
0 helpful votes
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Twas good
December 23, 2022

It as a good experience. Easy and fast. Merry Christmas.

Date of experience: December 22, 2022
California
1 review
0 helpful votes
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Christmas gift
December 22, 2022

The proof of the product quality will be measured when she opens her gifts

Date of experience: December 22, 2022
Massachusetts
1 review
1 helpful vote
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Review of items sent
December 22, 2022

Thank you very much. So glad I received these gifts in time for Christmas and both were beautiful. Very Satisfied customer

Date of experience: December 22, 2022
Maryland
1 review
0 helpful votes
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Always exceeds expectations
December 22, 2022

Always a quality product and service! I highly recommend their products and customer service.

Date of experience: December 22, 2022
Georgia
1 review
0 helpful votes
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Exception Quality and Great Prices
December 22, 2022

I have been buying from Ross Simons for several years and I am always pleased with the quality of the jewelry and the service I receive.

Date of experience: December 22, 2022
Tennessee
2 reviews
0 helpful votes
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Great quality and price!
December 22, 2022

I have purchased various items from Ross-Simon over the years and have never been dissatisfied. This recent purchase did not disappoint.

Date of experience: December 22, 2022
Virginia
1 review
0 helpful votes
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Fine Jewelry - Great Prices
December 22, 2022

Ross Simons offer a wide selection of jewelry at a wide choice of prices. The bracelet I ordered was shipped and received promptly. Received as expected and was very happy with my purchase.

Date of experience: December 22, 2022
Puerto Rico
1 review
0 helpful votes
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Great experience!
December 22, 2022

Ordering was very easy on their website and I paid extra for express shipping and arrived exactly when it was supposed to. Item that I purchased was high quality and I recommend this site immensely.

Date of experience: December 22, 2022
New York
2 reviews
2 helpful votes
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Good Quality as pictured but measure
December 22, 2022

Easy order, beautiful piece and as pictured. I should have measured though because the piece is a smallish, hard to see the gold accents. My friend likes delicate things so she'll love it.

Date of experience: December 21, 2022
Florida
1 review
0 helpful votes
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Disappointed
December 21, 2022

I was disappointed with the length of the necklace (*******). Thought it was 18", it is only 16".

Date of experience: December 21, 2022
Washington
2 reviews
0 helpful votes
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Blown away by the quality and price
December 21, 2022
Updated review

The mobile experience is garbage, the website needs to be updated. The full website experience was amazing.

Date of experience: December 21, 2022

The mobile cart was not able to complete my transaction,...
December 13, 2022
Previous review

The mobile cart was not able to complete my transaction, your credit card payment implementation kept discarding my CC expiry info and the transaction kept being rejected because the necessary information for validation was not being transmitted in the request. IOS Chrome. I was able to complete the transaction on Chrome on my windows PC.

Date of experience: December 12, 2022
Florida
1 review
0 helpful votes
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Bangle Bracelet
December 21, 2022

Everything as great. Bangle Bracelet was excellent quality. Website was easy to order from. I recieved my order quickly.

Date of experience: December 21, 2022
Texas
1 review
0 helpful votes
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Great item and great service!
December 21, 2022

Gorgeous pieces. Loved the quality and workmanship. Super fast shipping and great prices. Will shop again!

Date of experience: December 21, 2022
California
1 review
0 helpful votes
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Christmas Gift
December 21, 2022

It is a Christmas gift wrapped and not really evaluated yet.

Date of experience: December 21, 2022