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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,863 reviews

We monitor reviews for authenticity

Louisiana
2 reviews
0 helpful votes
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Lots of beautiful styles to choose from
December 27, 2022

Love the quality and price of Ross Simons jewelry.

Date of experience: December 27, 2022
California
1 review
0 helpful votes
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Christmas gifts
December 27, 2022

Online ordering was simple. Products arrived as promised
Quality is good. Thank you

Date of experience: December 27, 2022
Colorado
1 review
1 helpful vote
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100% SATISFACTION
December 27, 2022

ROSS-SIMONS is our #1 choice for jewelry. My husband has gifted me with many pieces—always from ROSS-SIMONS. Never disappointed! I, too, have bought some jewelry from R-S for myself and gifts. Always pleased!

Date of experience: December 27, 2022
New Jersey
1 review
0 helpful votes
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Good buy for the price
December 27, 2022

Wish the bracelets were more meatier! Ordered 2 for my daughters

Date of experience: December 27, 2022
Tennessee
4 reviews
0 helpful votes
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Ring of Art
December 27, 2022

Recieved my beautiful heart ring and bracelet. Love them both. Recieved in perfect condition and in a timely manner. Very pleased.

Date of experience: December 27, 2022
Texas
1 review
0 helpful votes
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Customer service
December 27, 2022

I love Ross Simons! But this time, my jewelry arrived later than what I needed. According to the second person I spoke to, no one had received my message to confirm my purchase. Other than that, my necklace is beautiful

Date of experience: December 27, 2022
North Carolina
1 review
1 helpful vote
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Always a pleasure
December 27, 2022

I've ordered several items from Ross-Simons and I'm always pleased with the merchandise and their service.

Date of experience: December 26, 2022
Colorado
1 review
0 helpful votes
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Perfect
December 27, 2022

It's perfect and really beautiful! I love the beach so this is perfect!

Date of experience: December 26, 2022
Connecticut
1 review
0 helpful votes
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Beautiful earrings, fast shipping
December 26, 2022

I love my gifts this year, such beautiful & unique pieces. Thank you

Date of experience: December 26, 2022
Kentucky
1 review
0 helpful votes
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Yes
December 26, 2022

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Date of experience: December 26, 2022
California
1 review
9 helpful votes
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Poor service.
January 25, 2023
Updated review

The notecard to my wife was missing. Care instructions included were for items that are sterling silver or gold over sterling. I ordered and paid for 14k yellow and white gold not silver or gold plated. Because if your insert my wife thinks I bought her and inferior product. AND NO MESSAGE!

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 25, 2022
Barbara J. — Ross-Simons Rep
over a year old

Thank you for your feedback. We regret to learn of any confusion caused by the care card / paper that was included with your order. The care card / paper should have instructions on the reverse side for gold care, as it is normally double sided. The gift message that was entered on your order would be printed on the package slip.


GOOD PRODUCT, GOOD VALUE
December 17, 2022
Previous review

GOOD PRODUCT, GOOD VALUE

Date of experience: December 16, 2022
Florida
1 review
0 helpful votes
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Excellent
December 26, 2022

It was a wonderful experience going thru the internet to view the beautiful jewelry that you have.

Date of experience: December 25, 2022
Illinois
1 review
2 helpful votes
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Necklace for little girl
December 26, 2022

Great Christmas present for daughter- she loved it

Date of experience: December 25, 2022
Colorado
1 review
0 helpful votes
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Good experience
December 25, 2022

Second purchase from Ross-Simons. Quick, easy and reliable.

Date of experience: December 25, 2022
Virginia
2 reviews
0 helpful votes
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Silver herringbone choker
December 25, 2022

I ordered at last minute for a gift to my Mom for Christmas. It came right away!

Date of experience: December 25, 2022
Arizona
2 reviews
0 helpful votes
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Easy, timely
December 25, 2022

Easy to navigate the site, and the item I purchased arrived right on on time and in perfect condition.

Date of experience: December 24, 2022
New York
1 review
1 helpful vote
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Fantastic Products
December 24, 2022

The packaging of my items were impressive as were the items themselves. I love the Time Square Ball Ornament…I would love to start a collection of these. I can't wait to see what you come up with next year.

Date of experience: December 24, 2022
Florida
1 review
0 helpful votes
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SATISFACTION
December 24, 2022

Web site is very Smooth and easy to use. I had no problems what so ever

Date of experience: December 24, 2022
Pennsylvania
1 review
0 helpful votes
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Great on line experience.
December 23, 2022

The site is so user friendly, I like how it shows the jewelry in many different views including moving in a circle. The sapphire bypass ring is so beautiful just as the picture shows and on sale at a great price. I hesitated to order online thinking the stones might be a light blue, but they are a deep blue and sparkle. Also, very fast delivery. Couldn't be happier.

Date of experience: December 23, 2022
Massachusetts
1 review
0 helpful votes
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Very nice quality.
December 23, 2022

Braclet was here within 3 days from when I ordered it.very very nice braclet. I ordered another one 3 months ago and it was also beautiful. Very nice quality and excellent service. Will be ordering again.

Date of experience: December 23, 2022