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Ross-Simons

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,863 reviews

We monitor reviews for authenticity

Alabama
1 review
1 helpful vote
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Beautiful Ruby Pendant
January 1, 2023

It came very fast. The pendant itself looks beautiful and great quality.

Date of experience: January 1, 2023
New York
1 review
0 helpful votes
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Always better than expected
December 31, 2022

I enjoy my purchases from Ross Simon's. The quality has been outstanding and gifts of Ross Simon's have been wonderfully received.

Date of experience: December 30, 2022
Maryland
3 reviews
25 helpful votes
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Snap bar is defective - do not buy!
January 30, 2023

I was so careful to make sure the bar snapped in, because it makes the "snap" sound but the bar often is next to (not in) the snap. It must have not snapped it in, or else it came disconnected, and it and fell out while I was not home. The earrings were purchased just a few months ago. The company takes no responsibility for defects! So disappointing.

Date of experience: December 30, 2022
Minnesota
1 review
2 helpful votes
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Nice necklace but late
January 29, 2023

The necklace I received was nice, but I paid extra for delivery by Christmas and it arrived 3 days after. I expected to be refunded the extra shipping, but was not.

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 30, 2022
Barbara J. — Ross-Simons Rep
over a year old

Thank you for your feedback. We followed up with UPS and there was a delay due to weather. A member of our team is reaching out to you.

Massachusetts
2 reviews
1 helpful vote
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Silver paperclip dangle earrings
December 30, 2022

Great savings on fashionable picks! Paperclip jewelry seem to be all the rage and I wanted a pair of earrings to match my bracelet. I love these earrings!

Date of experience: December 30, 2022
Connecticut
1 review
1 helpful vote
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I need to return item
December 30, 2022

Beautiful excellent quality jewelry but I have to return them

Date of experience: December 29, 2022
Florida
1 review
1 helpful vote
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Wrong order reviewed
January 29, 2023

The agent verified the wrong order, it was a different that I was calling about.

Date of experience: December 29, 2022
Rhode Island
1 review
1 helpful vote
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Poor quality link bracelet
January 28, 2023
Updated review

I am a long time RS satisfied customer but my most recent purchase of the SS link bracelet was a disappointment. It barely resembled metal feeling more lightweight plastic and was promptly returned. Considering it was not in keeping with the product description, I was further disappointed I had to pay for return shipping. A rare upset in a long relationship with a fine firm but yes an upset.

Date of experience: December 29, 2022

Always excellent easy and efficient
December 22, 2022
Previous review

Always excellent easy and efficient.

Date of experience: December 22, 2022
District of Columbia
1 review
1 helpful vote
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Came in time for Christmas!
December 29, 2022

I was amazed at how fast the shipping was. I ordered 4 days before Christmas and it came in time!

Date of experience: December 28, 2022
Maryland
2 reviews
0 helpful votes
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Beautiful earrings
December 29, 2022

Arrived on time and just as described. They are a gift and the recipient loved it

Date of experience: December 28, 2022
California
2 reviews
0 helpful votes
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Delivery problems
December 28, 2022

Not your fault but UPS delivered the obviously wrong 8-pound package but notified me that my.2-pound package had been delivered to my door -- but no picture was attached. After many attempts to contact UPS I contacted the intended recipient who was out of state, let him know what was happening, and took his package to his house where I found my package sitting on his porch.

Date of experience: December 28, 2022
New York
1 review
0 helpful votes
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Ratings
December 28, 2022
Updated review

Speedy process as a guest.
Did not have to create an account.

Date of experience: December 28, 2022

Excellent
July 26, 2022
Previous review

Excellent.

Date of experience: July 26, 2022

Easy to place order on-line as a "guest."
June 14, 2022
Previous review

Easy to place order on-line as a "guest."

Date of experience: June 14, 2022
Tennessee
1 review
0 helpful votes
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Beautiful Jewelry
December 28, 2022

I was well pleased with quality, price and service

Date of experience: December 28, 2022
North Carolina
2 reviews
0 helpful votes
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Excellent Buying Experience
December 28, 2022

I ordered Christmas week and the items arrived earlier than expected.

Date of experience: December 28, 2022
Massachusetts
1 review
0 helpful votes
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Great gift
December 28, 2022

The recipient loved it. I loved the look and quality of the bracelet. It was also a fantastic price and my shopping experience was fabulous.

Date of experience: December 28, 2022
New York
1 review
0 helpful votes
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Very Satified
December 28, 2022

I received my purchase on time and just as I expected.

Date of experience: December 28, 2022
Pennsylvania
1 review
0 helpful votes
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Satisfied
December 28, 2022

Product as described and received product quickly!

Date of experience: December 28, 2022
South Carolina
1 review
0 helpful votes
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Very happy customer
December 28, 2022

I received my package very quickly and I absolutely love my necklace and bracelet. I will definitely be ordering more things in the future.

Date of experience: December 27, 2022
New York
1 review
0 helpful votes
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Elegant statues of Leopards
December 27, 2022

I found this leopard and wanted to of them. One thing that i liked was the white flowers at the Big Cat feet, her delicately painted eyes (the color of the eyes are sooo pretty and painted elegantly) and her mien. I ordered two and they are already in our front window. I love all kinds of cats and this is so special. I heartily recommend it to anyone who is interested.

Date of experience: December 27, 2022
New Jersey
1 review
0 helpful votes
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My order arrived on time and was packaged well. I like the item that I purchased and will be wearing many times in the future.

Date of experience: December 27, 2022