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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

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73,863 reviews

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Georgia
1 review
0 helpful votes
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Gorgeous
January 9, 2023

I can't begin to explain how beautiful my earrings are. They are perfect!

Date of experience: January 8, 2023
Georgia
1 review
1 helpful vote
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Garnet teardrop earrings
January 8, 2023

Shopping was easy and you modeled all your earrings which helps estimate size.
The earrings (1of 3 purchased) were pretty but still a bit smalker than I expected.

Date of experience: January 8, 2023
Illinois
1 review
1 helpful vote
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Cuteness overload
January 8, 2023

Received night light in perfect condition. Love how it glows

Date of experience: January 8, 2023
Virginia
1 review
0 helpful votes
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Beautiful jewelry
January 8, 2023

Love the ring, but my necklace's clasp is much too tiny for my large hands and eyes, thus I can't use it.

Date of experience: January 8, 2023
District of Columbia
1 review
1 helpful vote
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Lovely earrings
January 8, 2023

These earrings are delicate and very feminine, better size than shown online. The view with model appeared much larger. I'm wearing them right now!

Date of experience: January 8, 2023
Pennsylvania
1 review
2 helpful votes
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Love my monogrammed necklace.
January 8, 2023

It's comfortable and light weight. The length is perfect. The sterling silver is highly polished and it looks beautiful around my neck. The packaging looks high-end and delivery was expedient.

Date of experience: January 7, 2023
Virginia
1 review
0 helpful votes
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Magnetic attachments
January 7, 2023

They work perfect they are exactly what I need for my jewelry that I can't clasp by myself.

Date of experience: January 7, 2023
Mississippi
2 reviews
0 helpful votes
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Excellence
January 7, 2023

Very good customer service, They have some very nice and very unique pieces,

Date of experience: January 6, 2023
Ohio
2 reviews
0 helpful votes
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Very Pleased
January 7, 2023

Great website. Easy to navigate and choose products. Wasn't sure of the ring size but it worked out great.

Date of experience: January 6, 2023
Florida
2 reviews
0 helpful votes
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Perfect
January 6, 2023

Sweet stackable rings. Perfect size and can mix and match with other rings. I bought 3. Great addition to any jewelry grouping

Date of experience: January 6, 2023
New York
1 review
1 helpful vote
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Great reputable jeweler
January 5, 2023

I've purchased many times over the years! They have superior customer service!

Date of experience: January 5, 2023
Virginia
1 review
0 helpful votes
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Great!
January 5, 2023

Overall, I have gotten excellent services in a timely manner from you.

Date of experience: January 5, 2023
New Jersey
2 reviews
0 helpful votes
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Needed to return the item
January 4, 2023

I purchased a bracelet for my wife but it was the wrong size and she preferred a non-jewelry gift (!?!?) this year so I returned the item. I'm awaiting confirmation of a credit to my credit card account but so far the issue has been hassle-free.

Date of experience: January 4, 2023
Arizona
1 review
0 helpful votes
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Dual color bracklet
January 4, 2023

Uneventful which is what you want when you find what you are looking for.

Date of experience: January 3, 2023
Colorado
2 reviews
0 helpful votes
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Very easy! Thank you.
January 3, 2023

Awesome! Thank you. I saw it, I like it, and I bought it! You made it easy.

Date of experience: January 3, 2023
California
4 reviews
0 helpful votes
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Necklace and earring review
January 3, 2023

Liked the necklace and earrings very much. Thank you.

Date of experience: January 3, 2023
South Carolina
1 review
1 helpful vote
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Packaging was Horrible & Embarrassing
February 2, 2023

This was a gift, and the anklet came in a box meant for earrings all crumpled up in a little plastic bag. It took me a long time to untangle and get the gemstones to lay flat. The earrings were not packaged well. I wanted her to open a box with them displayed. Instead, she had to fish them out of a bag and roll them out on her hand to see them. Extremely disappointed! I have always had a good experience, but this seemed rushed and careless. Too frustrated to even bother with a long we're sorry excuse from customer service...

Date of experience: January 2, 2023
California
1 review
1 helpful vote
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Very pretty but came tangled
February 1, 2023

It is very pretty but i haven't been able to wear it yet i cannot untangle the chain. Hopefully one day or i guess i can buy a chain for it.

Date of experience: January 2, 2023
Alabama
1 review
0 helpful votes
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Quality products and fast delivery
January 2, 2023
Updated review

It's nice shopping overall. However, Items are heavily overpriced.

Date of experience: January 1, 2023

It's nice shopping, but very expensive one
December 23, 2022
Previous review

It's nice shopping, but very expensive one. Items are heavily overpriced.

Date of experience: December 22, 2022
Florida
1 review
0 helpful votes
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My wife is happy! I'm happy!
January 1, 2023

Smooth! The selection and payment process was efficient!

Date of experience: January 1, 2023