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Ross-Simons

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,861 reviews

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New Jersey
1 review
1 helpful vote
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Beautiful ring!
February 18, 2023

Amazing, sparkling ring.it came before time expected. Great price as well. Great experience.

Date of experience: February 17, 2023
Louisiana
1 review
0 helpful votes
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Overall experience…Excellent! Received items in very timely manner!

Date of experience: February 17, 2023
California
1 review
1 helpful vote
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Excellent
February 17, 2023

Love their jewelry selections. I am very happy with my purchase.

Date of experience: February 17, 2023
Wisconsin
1 review
1 helpful vote
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So Pretty!
February 17, 2023

This is a lovely, dainty bracelet. Exceptionally nice.

Date of experience: February 17, 2023
Idaho
1 review
1 helpful vote
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Too Pricey for the quality
February 17, 2023

Necklace didn't stand out in quality or appearance. I've had better luck in the past with this company. Really disappointed.

Date of experience: February 17, 2023
Maryland
1 review
0 helpful votes
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Ring symmetry
February 17, 2023

Was a bit disappointed in general look and balance. Stones did not appear centered on raised portion. Was expecting an even dimension all a round. Because of this, ring does not sit well over diamond ring.

Date of experience: February 17, 2023
Pennsylvania
1 review
1 helpful vote
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Heart necklace
February 16, 2023

Ordered on my phone, came within a few days. Well packaged, beautiful necklace, good value.
This was a gift to myself.

Date of experience: February 16, 2023
Rhode Island
1 review
1 helpful vote
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3 layers
February 16, 2023

I have been in Ross Simmons shopper for 44 years. My husband bought my engagement ring there bought me an absolutely gorgeous drop dead diamond necklace solitaire there. Beautiful jewelry always

Date of experience: February 16, 2023
Texas
1 review
0 helpful votes
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Garnet eternity band
March 18, 2023

It was very easy. Garnet is my husband's birthstone and I just lost him this past July. I bought this for our anniversary to wear with my wedding rings.

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 16, 2023
Barbara J. — Ross-Simons Rep
over a year old

Thank you for your feedback. We are happy to learn you like your new ring. Our condolences on the loss of your husband.

California
1 review
0 helpful votes
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Beautiful
February 16, 2023

Excellent looking pearls. The processing was done easily and fast. Quick delivery.

Date of experience: February 16, 2023
Georgia
1 review
0 helpful votes
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N/A
February 16, 2023

Great. Receive order when promised and it was exactly as advertised.

Date of experience: February 16, 2023
Tennessee
2 reviews
0 helpful votes
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Perfect!
February 16, 2023

I bought this delicate necklace for my daughter.
For our family, there is significance in the design and strength of the knot.
The length is perfect and sits on the clavicle.
I would buy this again as a gift for a close friend.

Date of experience: February 16, 2023
New York
1 review
0 helpful votes
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Stunning
February 16, 2023

I have purchased various items from Ross Simons and very satisfied with quality they offer also customer service is topps thank you.

Date of experience: February 16, 2023
North Carolina
1 review
0 helpful votes
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So Pretty!
February 16, 2023

Pretty, durable & fun! Great Selection & pricing, Fast & easy shopping!

Date of experience: February 15, 2023
California
1 review
1 helpful vote
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Valentine's present to me!
February 16, 2023

Just parted ways with my husband of 14 years so I decided to buy myself a Valentine's gift for me! Got the gold over sterling silver and they are beautiful pieces. Can't wait to wear them out!

Date of experience: February 15, 2023
New York
1 review
1 helpful vote
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Gorgeous Earrings
February 15, 2023

I ordered these earrings to go with a pre-existing pendant I have. I can't believe what a perfect match. The price was fantastic. Ordering was very easy and delivery was super fast.

Thank you

Date of experience: February 15, 2023
South Carolina
1 review
0 helpful votes
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Bracelet Order
March 17, 2023

The bracelet that I thought I ordered was gold with silver beads on the outside of it and the one I received was just all gold.

Date of experience: February 15, 2023
Oregon
1 review
0 helpful votes
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Awesome
February 15, 2023

Very quick turnaround from order to shipment. Was hoping to get it on a special occasion and got it ahead of time which made it better to plan for.

Date of experience: February 15, 2023
Virginia
1 review
1 helpful vote
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Always quick and easy.
February 15, 2023

Very satisfied with Ross-Simons. I don't have anything else to say. Please do not force arbitrary and artificial character demands on me or I will not write reviews at all.

Date of experience: February 15, 2023
Texas
1 review
0 helpful votes
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Ross Simons
February 15, 2023

Love their jewelry. Have several pieces. Love the enamel with gold or silver.

Date of experience: February 15, 2023