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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

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73,863 reviews

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California
1 review
0 helpful votes
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Emerald ring
August 17, 2025

Always a pleasure to shop at Ross Simons. The gemstones are always good quality.

Date of experience: August 7, 2025
Oregon
1 review
0 helpful votes
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Lovely
August 17, 2025

Received the ring quickly! It is beautiful and will be a wonderful one year gift for my daughter in law who had a baby last December. I look forward to the next grandchild and will add another stackable ring as a gift to my daughter in law then. Thank you

Date of experience: August 7, 2025
Michigan
1 review
0 helpful votes
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Shopping experience
August 17, 2025

I enjoy shopping at Ross Simons and have been a long-time customer. I have purchased many items. Some of the images don't match the descriptions, for example, the diamond hoops that were on sale for $99. It looked like there would be more diamonds in the hoops. As a lay person, it would be nice to see the actual number of stones that are placed into the piece, not just the Karats. Other than that, I appreciate their quality and price points on sale items.

Date of experience: June 7, 2025
Florida
1 review
0 helpful votes
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Great experience
August 17, 2025

Great experience with the company online and with customer service and the jewelry is greta quality just not what i was looking for

Date of experience: August 7, 2025
Louisiana
1 review
0 helpful votes
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Earrings too small
August 17, 2025

Earrings are really small. Not what I was expecting. Still beautiful but will be returning.

Date of experience: August 7, 2025
Maryland
1 review
0 helpful votes
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Beautiful jewelry good service
August 17, 2025

I would definitely purchase from you again thank you qualities is good and I will recommend my friends to look at your website because you have beautiful jewelry. Thank you.

Date of experience: August 7, 2025
New York
1 review
0 helpful votes
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Ring
August 17, 2025

The turquoise stone has a rough & pointy edge. Very disappointing given the price point.

Date of experience: August 7, 2025
New York
1 review
0 helpful votes
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Save your money.
August 17, 2025

The photos did not fairly represent the item. The chain was so thin I could hardly see it in the box.

Date of experience: August 7, 2025
California
1 review
0 helpful votes
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Love the unique selections and easy process. Item arrived well wrapped and boxed with care. Will shop again!

Date of experience: August 6, 2025
Maryland
3 reviews
0 helpful votes
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Multi color tourmaline necklace and bracelet
August 17, 2025
Updated review

It was a very positive experience and I was very pleased with the items that I bought. The tourmaline is beautiful and I found that the items were exactly as described. Thank you.

Date of experience: August 7, 2025

14kt cherry necklace
June 22, 2025
Previous review

Ordering was very easy and my order was shipped very quickly. It's a beautiful piece. Thank you so much.

Date of experience: June 12, 2025
Hawaii
1 review
1 helpful vote
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Lost - now new!
August 17, 2025
Updated review

Had wonderful gold earrings & lost one. Found a better pair at Ross-Simmons
Like them better. 😊

Date of experience: August 6, 2025

I knew exactly what I was looking for
August 6, 2025
Previous review

I knew exactly what I was looking for. Typed in search box my description, and it popped up perfectly!

Date of experience: July 27, 2025
North Carolina
1 review
0 helpful votes
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Nice styles
August 17, 2025

Would love to be able to zoom in even closer to get a better take on merchandise actual size

Date of experience: August 6, 2025
Michigan
1 review
0 helpful votes
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It should have been made with some sort of Safety Clasp on it, because it's style doesn't have anything on it to ensure it won't UNKNOWINGLY come off while you're wearing it.

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 6, 2025
Barbara J. — Ross-Simons Rep
8 months ago

We regret to learn that you've had issues with the necklace's clasp design. That’s understandably frustrating. Your feedback is incredibly valuable, and we’ll be sure to pass it along to our team. As always, we want you to be satisfied and are happy to accept items back for a full refund within 30-days of purchase. Private message sent.

Georgia
1 review
0 helpful votes
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Beautiful earrings!
August 17, 2025

Quick delivery and the product is gorgeous. This was the perfect gift for an 18th birthday.

Date of experience: August 6, 2025
California
2 reviews
0 helpful votes
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Ross Simon, Great place to shop!
August 17, 2025
Updated review

Over the past 30 years, I have purchased Dishes, porcelain ware, and even flatware! Ross Simon has reasonable prices, great service and never have a shipping issue.

Date of experience: August 6, 2025

Great products at great prices!
August 6, 2025
Previous review

Great products at great prices!

Date of experience: July 27, 2025
Georgia
1 review
0 helpful votes
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Great Quality
August 16, 2025

I love my new cartilage earring! Looks great and it's so sparkly! Great price too!

Date of experience: August 6, 2025
Texas
1 review
0 helpful votes
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Black Stone Ring
August 16, 2025

The ring itself is nice. Not as big as expected so was disappointed in that. I will keep it and wear it even though it's not quite what I was hoping for.

Date of experience: August 6, 2025
California
1 review
0 helpful votes
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Unfortunately, any earrings I wear must have a gold post or gold wire, otherwise my earlobes get infected. I bought these blue topaz stone14k gold earrings and they are so nice. They look just like the photo and they arrived fairly quickly too!

Date of experience: August 6, 2025
Kentucky
1 review
0 helpful votes
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Ross-Simons experience
August 16, 2025

I had a wonderful experience ordering from Ross-Simons and would definitely consider purchasing other items from them.

Date of experience: August 6, 2025
New Jersey
1 review
0 helpful votes
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Love the Sea Life Drop Earrings!
August 16, 2025
Updated review

Thoroughly enjoy the earrings. They are adorable with the seashells and the seahorse. Will be wearing them a lot the rest of the Summer.

Date of experience: August 6, 2025

Great products!
August 6, 2025
Previous review

Great products! Love the easy way to order.

Date of experience: July 27, 2025