Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Ross-Simons

Ross-Simons

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
See all photos
How would you rate Ross-Simons?
grey stargrey stargrey stargrey stargrey star

Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,863 reviews

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
Follow Camille O.
Unfollow Camille O.
Share Review
Report Review

The beautiful blue and crystal necklace and earrings are simply gorgeous and I shal enjoy wearing them.

Date of experience: March 13, 2023
Florida
1 review
1 helpful vote
Follow Graciela H.
Unfollow Graciela H.
Share Review
Report Review

A valid coupon would be nice
April 12, 2023

I have purchased numerous items from Ross-Simons but thinking this will be my last item. Everytime I go to use a coupon - it is either not applicable or there is some reason why it cannot be used. This is disappointing and frustrating to a repeat customer.

Date of experience: March 12, 2023
Missouri
1 review
0 helpful votes
Follow michele I.
Unfollow michele I.
Share Review
Report Review

So easy, from start to finish. I'll be ordering again, I'm sure.

Date of experience: March 11, 2023
Pennsylvania
1 review
0 helpful votes
Follow Holly P.
Unfollow Holly P.
Share Review
Report Review

Have been a customer for several years and have been completely satisfied with every purchase.

Date of experience: March 11, 2023
Texas
1 review
0 helpful votes
Follow TERRENCE H.
Unfollow TERRENCE H.
Share Review
Report Review

Beautiful bracelet.
March 11, 2023

Easy to find merchandise and to order. Quality merchandise.

Date of experience: March 11, 2023
California
2 reviews
0 helpful votes
Follow Robert C.
Unfollow Robert C.
Share Review
Report Review

Fairway
March 11, 2023

Easy to find item at attractive discount. Unique bracelet.

Date of experience: March 11, 2023
Kentucky
1 review
6 helpful votes
Follow Auleta S.
Unfollow Auleta S.
Share Review
Report Review

Very thin and poor quality
April 10, 2023

Terrible quality. Flimsy gold and and latches don't hold at all! First time I wore these, one earring unknowingly came unlatched and is lost forever. Having 1 earring is worthless. Very disappointed. DO NOT BUY!

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 11, 2023
Barbara J. — Ross-Simons Rep
over a year old

We regret to learn of this issue. We always recommend if you feel there is an issue with an item you receive, or it is not working properly to please contact us for assistance. We will inform our Quality Team. We do appreciate your feedback.

Arizona
1 review
0 helpful votes
Follow Karla S.
Unfollow Karla S.
Share Review
Report Review

Bedazzled
March 11, 2023

Beyond pleased my diamonds are dainty but beautiful and clear

Date of experience: March 11, 2023
California
2 reviews
1 helpful vote
Follow Erika R.
Unfollow Erika R.
Share Review
Report Review

14 KT Gold Drop Earrings
March 11, 2023

Have to say they looked exactly as the picture advertised.
The size of the drop is perfect for everyday wear. I'm not the type to wear a different earrings. Having one pair for day and night is all I need. I love these Italian style drops. In addition, the earrings are beautiful.

Date of experience: March 10, 2023
Florida
1 review
0 helpful votes
Follow Linda R.
Unfollow Linda R.
Share Review
Report Review

They are very pretty
March 11, 2023

Perfect earrings for what I needed them for. They were exactly what I wanted.

Date of experience: March 10, 2023
Pennsylvania
1 review
0 helpful votes
Follow Barbara N.
Unfollow Barbara N.
Share Review
Report Review

Perfect!
March 10, 2023

Fast shipping! Great customer service. Quality products.

Date of experience: March 10, 2023
Arkansas
1 review
0 helpful votes
Follow Susan F.
Unfollow Susan F.
Share Review
Report Review

Recent purchase
March 10, 2023

All went well. Item was as described. Shipping timely.

Date of experience: March 10, 2023
Florida
1 review
1 helpful vote
Follow Ellen Z.
Unfollow Ellen Z.
Share Review
Report Review

Pink sapphires
March 10, 2023

I ordered a pink sapphire eternity ring. It's very pretty, but definitely smaller than it appeared to be.

Date of experience: March 10, 2023
New York
2 reviews
0 helpful votes
Follow Patricia L.
Unfollow Patricia L.
Share Review
Report Review

Very happy with company Always a pleasure to shop on line very fast checkout and description is always accurate Very Happy Customer

Date of experience: March 9, 2023
Illinois
1 review
0 helpful votes
Follow Nancy I.
Unfollow Nancy I.
Share Review
Report Review

Easter gifts
March 9, 2023

The items were just what I wanted and very pleased with the ease of placing my order.

Date of experience: March 9, 2023
Tennessee
1 review
3 helpful votes
Follow Virginia L.
Unfollow Virginia L.
Share Review
Report Review

Ring.
April 8, 2023

I paid to much for this ring. Doesn't look like the one that was advertised. My mistake. I won't order again. Sorry I ordered so dissapointed with the looks and quality of the ring. Thank you. God Bless!

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2023
Barbara J. — Ross-Simons Rep
over a year old

Thank you for your feedback. We reached out to our team and had our inventory for this piece checked. We sell 1000s of pieces so there is something for everyone, we understand this was not the right piece for you. If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online. Our team can be reached 24 hours a day, 7 days a week at (800) 835-0919 for assistance. We are always happy to assist.

New York
1 review
0 helpful votes
Follow Desiree G.
Unfollow Desiree G.
Share Review
Report Review

Satisfied service.
March 9, 2023

Ross and Simon delivery was very Fast, there is nothing else to describe.

Date of experience: March 9, 2023
Georgia
1 review
0 helpful votes
Follow Merrill N.
Unfollow Merrill N.
Share Review
Report Review

Beautiful!
March 9, 2023

Beautiful product at an excellent price. It will be a treasure for years to come.

Date of experience: March 9, 2023
Georgia
1 review
0 helpful votes
Follow DAVID Q.
Unfollow DAVID Q.
Share Review
Report Review

Good service
March 9, 2023

Received necklace in a short time frame. It appears to be in great shape. My wife will be the final judge once I present it to her on our anniversary.

Date of experience: March 9, 2023
New York
1 review
0 helpful votes
Follow Felicia L.
Unfollow Felicia L.
Share Review
Report Review

The site was easy to navigate, and I love the affordable selections. I came across the site last year when I was doing a Google search for some jewelry items while I came across Ross-Simon I never purchased until now, there were really diverse design options and price ranges from low to high fitting all budgets. I loved my piece and would be purchasing again for myself and others.

Date of experience: March 8, 2023