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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
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The picture in the paper, although in black and white newsprint, looked so pretty and along with the published price looked like quite a nice introduction to Ross Simons. What the picture couldn't show was the small thin short cheap version of the real life bracelet. In reality it is a huge disappointment. I should have remembered the old adage of "You get what you pay for!" In this case, it was so very true. Also, buyer beware, if you don't like these "bargain" ads, Ross Simons makes you pay for the return forgetting about "truth in advertising". Working with this company is a bad idea from the beginning.
Very easy. Hope it is as beautiful as the photo. Special gift for my daughter-in-law.
Shopping for a gift for my husband's cousin a male, so we decided on a engraved money clip. The clip was a nice size and weight but the engraving was too light. A little hard to see the name. Also I would like the measurements described in inches instead of millimeters.
I like how it looks but the quality does not feel so well. I wish l knew it was so hollow. I hope it holds up that's the scariest part.
Ross-Simons had the exact pair of earrings we wanted to purchase for Mother's Day. The purchase was simple and fast. The shipping was fast. My wife loved the earrings!
The stud earrings are so beautiful and great quality.
From slow shipping to getting a piece of "jewelry" that is glued together, not real happy.
Item still not delivered. Supposed to be delivered before Mother's Day. Claim filed.
Disappointed necklace coin pearl was much smaller than the matching earrings. I thought since design was an exact match the size would be as well.
Purchased gold hoops. They were so tiny, literally not sure if an infant could wear. No model shown wearing of course.
Seems like a great value for a very quality piece of jewelry!
The ring was beautiful but it is too small. I need to exchange it
Bought this for niece graduation present. It is a beautiful ring. I hope she likes it.
Quick, easy and efficient ordering. Speedy delivery. Love the mint julep cups
I had no trouble locating the item that I was looking for. The sale completion process was fast and simple.
My experience with my product I ordered was disappointing. The model is misleading when trying to imagine what your item is going to actually look like in size. The item is very nice and the recipients did like what was purchased for them. However, I was not satisfied and I chose to send them back, but they wanted to keep them. So, please disregard the return request.
Answer: If the item is described as 0.25 ct t.w it means the total weight of both studs, each stud will be 0.125 carat.
Answer: Always reach out to us with any issue with a discount code (800) 835-0919 24/7 your feedback let's us know there is an issue. The codes will be entered in the Offer Code Box.
Answer: Yo como cliente debo añadir que en todas las compras que realize con esta marca han sido de gran calidad.
Answer: We are not finding the diamond cut white gold children hoop earrings. Our Customer Service Team is available 24/7 to answer questions right away at 800) 835-0919.
Answer: Our Gold Paperclip Bracelets are an every growing and popular category. Copy this link to search our collection online: gemz4.me/3DOu2jz
Answer: We regret to learn the earrings arrived in less than perfect condition, especially since they were a gift.


Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. This information can be found under Product Details. If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online and our team can be reached 24 hours a day, 7 days a week for assistance at (800) 835-0919. We appreciate your feedback.