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Ross-Simons

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,861 reviews

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Maryland
1 review
1 helpful vote
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Picture Ad in the Newspaper
June 15, 2023

The picture in the paper, although in black and white newsprint, looked so pretty and along with the published price looked like quite a nice introduction to Ross Simons. What the picture couldn't show was the small thin short cheap version of the real life bracelet. In reality it is a huge disappointment. I should have remembered the old adage of "You get what you pay for!" In this case, it was so very true. Also, buyer beware, if you don't like these "bargain" ads, Ross Simons makes you pay for the return forgetting about "truth in advertising". Working with this company is a bad idea from the beginning.

Date of experience: May 16, 2023
Pennsylvania
1 review
2 helpful votes
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Open ring
May 16, 2023

Ring was a bit more fragile than I expected, but acceptable for the money spent

Date of experience: May 15, 2023
Rhode Island
1 review
1 helpful vote
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Very easy. Hope it is as beautiful as the photo. Special gift for my daughter-in-law.

Date of experience: May 15, 2023
Pennsylvania
2 reviews
2 helpful votes
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Nice but…
May 15, 2023

Shopping for a gift for my husband's cousin a male, so we decided on a engraved money clip. The clip was a nice size and weight but the engraving was too light. A little hard to see the name. Also I would like the measurements described in inches instead of millimeters.

Date of experience: May 15, 2023
South Carolina
2 reviews
2 helpful votes
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Meh
June 14, 2023

I like how it looks but the quality does not feel so well. I wish l knew it was so hollow. I hope it holds up that's the scariest part.

Date of experience: May 15, 2023
South Carolina
1 review
1 helpful vote
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Necklace
May 15, 2023

Great shopping experience will continue to make purchases through this company

Date of experience: May 15, 2023
Pennsylvania
1 review
2 helpful votes
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More than satisfied
May 15, 2023

Ross-Simons had the exact pair of earrings we wanted to purchase for Mother's Day. The purchase was simple and fast. The shipping was fast. My wife loved the earrings!

Date of experience: May 15, 2023
Georgia
1 review
2 helpful votes
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XO stud earrings
May 15, 2023

The stud earrings are so beautiful and great quality.

Date of experience: May 15, 2023
Colorado
1 review
3 helpful votes
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Not that great.
June 14, 2023

From slow shipping to getting a piece of "jewelry" that is glued together, not real happy.

Date of experience: May 15, 2023
California
1 review
3 helpful votes
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Never received for mothers day
June 14, 2023

Item still not delivered. Supposed to be delivered before Mother's Day. Claim filed.

Date of experience: May 14, 2023
Kansas
1 review
1 helpful vote
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Okay
June 14, 2023

Disappointed necklace coin pearl was much smaller than the matching earrings. I thought since design was an exact match the size would be as well.

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 14, 2023
Barbara J. — Ross-Simons Rep
over a year old

Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. This information can be found under Product Details. If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online and our team can be reached 24 hours a day, 7 days a week for assistance at (800) 835-0919. We appreciate your feedback.

North Carolina
1 review
1 helpful vote
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Purchased gold hoops. They were so tiny, literally not sure if an infant could wear. No model shown wearing of course.

Date of experience: May 14, 2023
Maryland
1 review
1 helpful vote
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Beautiful! Girlfriend loves it
May 14, 2023

Seems like a great value for a very quality piece of jewelry!

Date of experience: May 14, 2023
Georgia
1 review
1 helpful vote
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The ring was beautiful but it is too small. I need to exchange it

Date of experience: May 14, 2023
Ohio
1 review
0 helpful votes
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Diamond & sapphire ring
May 14, 2023

Bought this for niece graduation present. It is a beautiful ring. I hope she likes it.

Date of experience: May 14, 2023
Illinois
1 review
1 helpful vote
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Great service & product
May 14, 2023

Quick, easy and efficient ordering. Speedy delivery. Love the mint julep cups

Date of experience: May 14, 2023
Florida
1 review
2 helpful votes
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Satisfied customer
May 14, 2023

Love your jewelry. Right price and on time delivery.

Date of experience: May 14, 2023
Florida
2 reviews
1 helpful vote
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Easy site to use
May 14, 2023

I had no trouble locating the item that I was looking for. The sale completion process was fast and simple.

Date of experience: May 14, 2023
California
1 review
1 helpful vote
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Good product
May 14, 2023

Good and fast, item was as expected and will surely buy more.

Date of experience: May 13, 2023
North Carolina
1 review
3 helpful votes
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Lockets
June 13, 2023
Updated review

My experience with my product I ordered was disappointing. The model is misleading when trying to imagine what your item is going to actually look like in size. The item is very nice and the recipients did like what was purchased for them. However, I was not satisfied and I chose to send them back, but they wanted to keep them. So, please disregard the return request.

Date of experience: May 13, 2023

It's been great as always
May 7, 2023
Previous review

It's been great as always

Date of experience: May 6, 2023