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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

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73,863 reviews

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Alaska
1 review
0 helpful votes
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The entire process was fast and easy. The experience as a whole was very good --- I've done it before, and will do it again!

Date of experience: August 9, 2025
Illinois
1 review
0 helpful votes
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Good customer service
August 20, 2025

Was okay………,,,,,,,,,,,,, …. ……………………………………………………………..

Date of experience: August 9, 2025
Florida
1 review
0 helpful votes
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Not worth the money
August 20, 2025

This ankle bracelet was really a disappointment. It's very tiny and fragile. So much so that I couldn't even get it to clasp around my ankle. It's also very stiff and would not drape correctly. I will be contacting customer service and returning it.

Date of experience: August 9, 2025
California
1 review
0 helpful votes
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E review
August 20, 2025

I checked the price and size a couple of times before ordering and I got what I wanted.

Date of experience: August 9, 2025
New York
1 review
0 helpful votes
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Very Happy
August 19, 2025

Ordering was seamless, delivery was on time and the product was as pretty as pictured. I will definitely purchase again.

Date of experience: August 9, 2025
Washington
1 review
0 helpful votes
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Everything arrived well. I'm not sure I chose the right necklace, but if it doesn't work out, then I will replace it.

Date of experience: August 9, 2025
Texas
1 review
0 helpful votes
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Somewhat pleased
August 19, 2025
Updated review

The quality and size of the earrings are not to my expectations.

Date of experience: August 9, 2025

Quality of jewelry is excellent!
August 9, 2025
Previous review

Quality of jewelry is excellent!

Date of experience: July 30, 2025
California
1 review
0 helpful votes
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Effortless Online Shopping
August 19, 2025

Great item description, quick shipping and good value*****

Date of experience: August 9, 2025
Texas
1 review
0 helpful votes
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Beautiful
August 19, 2025
Updated review

Beautiful bracelet. I lost it 2 days ago. 😭 😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭

Date of experience: August 9, 2025

Perfect selection
August 9, 2025
Previous review

Perfect selection. Good pricing. Easy to order.

Date of experience: July 30, 2025
South Carolina
1 review
0 helpful votes
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A life changer!
August 19, 2025

The changeable, magnetic clasp for old and less old fingers is fantastic! If you haven't been wearing some of your favorite necklaces because of those hard to fasten, tiny clasps…this is for you! The magnet is strong, fastens quickly and stays put. You'll love it.

Date of experience: August 9, 2025
Michigan
1 review
0 helpful votes
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Love the catalogues
August 19, 2025
Updated review

Website very accurate. Made it easy to make a selection. Happy with my choice.

Date of experience: August 9, 2025

Great website and catalogues
August 9, 2025
Previous review

Great website and catalogues

Date of experience: July 30, 2025
Rhode Island
1 review
0 helpful votes
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Customer service is great
August 19, 2025

Delivery was on time and a request to a salesperson was also accommodated

Date of experience: August 9, 2025
New Hampshire
2 reviews
0 helpful votes
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Beautiful earring jackets
August 19, 2025
Updated review

The diamond earring jackets are beautiful, but my diamond studs would not fit in because I had screw backs put on them. Otherwise, they would be have looked gorgeous. Also the return was super easy. I have bought from Ross Simons for many years. A great company!

Date of experience: August 9, 2025

Easy always love ross simons
August 8, 2025
Previous review

Easy always love ross simons

Date of experience: July 29, 2025
Pennsylvania
2 reviews
0 helpful votes
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I ordered, you shipped quickly. No Problem.
August 19, 2025
Updated review

Routine ordering. No problems except not as shown in the catalog.

Date of experience: August 9, 2025

I would like to be able to insert catalog number to...
August 9, 2025
Previous review

I would like to be able to insert catalog number to easier find items

Date of experience: July 30, 2025
North Carolina
1 review
0 helpful votes
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Happy, happy!
August 19, 2025

Love my signet ring. The turnaround time was terrific and no impact to the engraving quality.

Date of experience: August 9, 2025
Illinois
1 review
0 helpful votes
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Unique
August 19, 2025

Alot to choose from.
Styles I do not see anywhere else.
Do not like the one gem, supposed to be citronella does not look like there's even a gem in it. Too shiny, entire earring

Date of experience: August 9, 2025
California
1 review
0 helpful votes
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Sky blue topaz ring
August 19, 2025

Lovely ring; the color is a true pale blue sky. Very classy looking!

Date of experience: August 8, 2025
Ohio
1 review
0 helpful votes
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Ruby Teardrop
August 19, 2025

Everything is good, color of the ruby is not as bright red as it appears in the picture.

Date of experience: August 8, 2025
Alabama
1 review
0 helpful votes
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Turquoise Toggle Necklace
August 19, 2025

Love the quality of jewelry, but this necklace is poor design, due to the toggle not staying together

Date of experience: August 8, 2025
Tennessee
1 review
0 helpful votes
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Earrings
August 19, 2025

My daughter's birthday is Christmas Eve. I got them for her gift.

Date of experience: August 8, 2025