On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I love my ring, it fits on my finger perfectly. It's not thick here it covers the whole finger the size it just right, I would order from Ross and Simon again.
I loved the necklace but I couldn't get the charm on My husband managed to get it on but now I'm afraid to take it off. I ordered another charm I hope it goes on better. Overall it's beautiful
Internet experience was good delivery time was decent and she absolutely loved the gift thank you very much
Wonderful service! I am happy with the purchase. Quality experience!
My daughter's birthday was uneventful since the anklet ordered comes in a standard length. Also, it cost me $39 more for an additional extension, which further delays the use of her gift. :(
Good experience, quick jewelry delivery.
More than 50 characters
Timeless piece of jewelry with outstanding color and clarity.
My sister was pleasantly surprised with her surprise present. They will match our mother's pearl necklace she inherited. She is so happy!
Would have liked to add Happy Birthday to this order for my sister.
My daughter lost one of her earrings. Since her birthday was coming up, I decided to get her 2 pairs of hoop earrings. They are really lovely and are great for her because she's allergic to even hypoallergenic earrings. She's happy, I'm happy
Good consistent service A+ all the way! This is a gift and Ross. Simon's always delivers right on time. My family has been shopping with them for years.
I have bought a few pieces. The items are always delivered quickly. I have truly loved every item I have received. I feel the jewelry is unique, beautiful and at affordable prices. I have never felt the need to return anything… but it would be nice to be able to return to a physical store location, if necessary. I am under the assumption, if I buy through the mail, I can not return to a physical store location.
Ordering with RS is always so easy and products are delivered in a timely manner.
The width of the ring is so thin and the diamonds tiny too. I wanted to use it with the emerald and diamond ring I just received from R&S, but just way too small.
I ordered all in line and was mailed to me in about 5-6 days. I loved the piece. So simple and elegant!
The Turquoise Toggle Necklace in 18kt Gold Over Sterling is okay but the pendant keeps on facing backwards and the chain that holds the necklace can easily disconnect and possible lose the necklace. I had to make an additional adjustments just to keep it from disconnecting.
I've bought several simple pieces for everyday wear and I'm never disappointed. Quality you can see and crafted well for longevity. Every piece I've received has met my expectations. Additionally, shipping and customer service is always on point. Thank you
With gold prices so high; these items were stylish and affordable. Very pleased with my purchase.
Love your selection. My first purchase was my wedding band in 1970 in Attleboro, Ma!
Received my order in a timely manner. Item was as described.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members