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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

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73,863 reviews

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Pennsylvania
1 review
0 helpful votes
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A Royal Look
September 6, 2025

I am in love with my two rings! They are extremely affordable and I get compliments every time I wear them. My wedding set slipped off and was lost after some health complications and I was devastated. Luckily it's hard to be devastated with these beauties on your finger! We didn't want to spend a lot on replacements but despite reasonable price tag these rings look like they were created for nobility! The rich red of the ruby looks stunning when paired with the rhodialite garnet band. I don't think these two rings are part of the same collection but when paired together it is truly a regal combination. So unbelievably happy with these.

Date of experience: August 27, 2025
North Carolina
1 review
0 helpful votes
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Will order something again
September 6, 2025
Updated review

Appreciate Ross-Simons attention to detail. Ordering and receipt was a pleasure. Thanks again!

Date of experience: August 27, 2025

We'll see how it is!
August 27, 2025
Previous review

We'll see how it is!

Date of experience: August 17, 2025
Connecticut
1 review
0 helpful votes
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The girls like their earrings and are looking forward to wearing them. The color is much darker than pictured which was a disappointment.

Date of experience: August 27, 2025
Ohio
1 review
0 helpful votes
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Highly satisfied
September 6, 2025

Very easy to navigate website. Great delivery time and I love the ring! Great quality

Date of experience: August 27, 2025
Oregon
1 review
0 helpful votes
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Surprisingly easy and accurate
September 6, 2025

I was nervous about the jewelry quality but everything was as described on the website, packed well for shipping, and even the return I needed to make was easy.
I will use this site again.

Date of experience: August 27, 2025
Kentucky
1 review
0 helpful votes
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New Bracelet
September 6, 2025

This bracelet is great alone or with other bracelets. It simple yet classic and elegant. I LOVE it!

Date of experience: August 16, 2025
District of Columbia
1 review
0 helpful votes
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Beautiful!
September 6, 2025
Updated review

I ordered a Peridot Tennis Bracelet for my Sister's Birthday and she LOVED it. The bracelet is even more beautiful in person, My shopping experience was seamless! I will be making more purchases.

Date of experience: August 27, 2025

It was a great experience!
August 22, 2025
Previous review

It was a great experience! It was simple and Seamless!

Date of experience: August 11, 2025
Texas
1 review
0 helpful votes
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Sparkly
September 6, 2025

Very attractive earrings, nice size, prompt delivery, overall would purchase again.

Date of experience: August 27, 2025
Minnesota
1 review
0 helpful votes
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It's easy to order and the product matches the photo so there are no surprises.

Date of experience: August 27, 2025
North Carolina
1 review
1 helpful vote
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Review of Italian Gold Ball Earrings
September 6, 2025

Great quality and very nice packaging. Love all the selection options!

Date of experience: August 27, 2025
New Jersey
1 review
0 helpful votes
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Beautiful ring and service!
September 6, 2025

This was my first time ordering from this retailer. I did check the reviews first and they were all good reviews. My ring was absolutely stunning and I received it within days. I will definitely be shopping with this retailer in the future.

Date of experience: August 27, 2025
Georgia
1 review
0 helpful votes
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First Time Shopper
September 6, 2025
Updated review

This was my first time shopping here; however, it won't be my last! I love my jewelry, and it arrived quickly. Thank you!

Date of experience: August 26, 2025

Ordering and paying methods were easy and customer...
August 26, 2025
Previous review

Ordering and paying methods were easy and customer friendly.

Date of experience: August 16, 2025
Rhode Island
1 review
2 helpful votes
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Great customer service
September 6, 2025
Updated review

This site is very easy to navigate. The products they offer are high quality and their prices are very reasonable. Shipping is free and orders arrive quickly.

Date of experience: August 16, 2025

Easy to navigate site and checkout was very easy
August 26, 2025
Previous review

Easy to navigate site and checkout was very easy.

Date of experience: August 16, 2025
Massachusetts
1 review
1 helpful vote
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I am very happy about the product I received. Not happy to see the product was on sale a few days after I received it.

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 26, 2025
Barbara J. — Ross-Simons Rep
7 months ago

We offer promotions that change weekly, and while some pieces may never go on sale, we do honor price adjustments if an item goes on sale within 30 days of shipping. A refund was issued for the sales price difference. Private message sent.

Tennessee
4 reviews
19 helpful votes
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I really love the 22 inch 14kt Yellow gold adjustable box chain I ordered. It is light weight and I love that the box chain style does Not get caught in my long hair. The only problem is that the lobster clasp is so very tiny, that it is extremely difficult to open and catch into the tiny tiny hole on the other end of the chain. That is the only reason that I only gave a 3 star rating instead of five.

Date of experience: August 26, 2025

I was happy to be able to find the 14kt
August 26, 2025
Previous review

I was happy to be able to find the 14kt. Gold adjustable box chain necklace that I needed today. The price was also great and I appreciate this very much.

Date of experience: August 16, 2025
Missouri
1 review
0 helpful votes
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Good experience
September 5, 2025
Updated review

Ordering the bracelet was easy, and it was delivered on time.

Date of experience: August 26, 2025

Good experience
August 23, 2025
Previous review

Good experience.

Date of experience: August 13, 2025
Vermont
1 review
0 helpful votes
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Beautiful!
September 5, 2025

I have no problem purchasing from Ross Simon's. I'm well aware of the quality of their products. Many times I had been in their Barrington Rhode Island store. Perfect fit and comfortable. AND sparkly! Lab created diamonds in my ring did not disappoint.

Date of experience: August 26, 2025
Arkansas
2 reviews
0 helpful votes
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Prettier Than the Picture
September 5, 2025

My father and grandfather both grew sunflowers, so I fell in love with the sunflower necklace. I was thrilled when it arrived, and it is so much prettier around my neck than it was on the page. It is the perfect size and has the perfect sparkle. I love it!

Date of experience: August 22, 2025
Florida
1 review
0 helpful votes
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Diamond earrings
September 5, 2025

My earrings came in a good time. Diamonds in white gold, studs. I wear them most of the time. They are my main pair. I really am pleasantly surprised how beautiful they are. They are man made and usually you don't care those stones, but these really impressed me.

Date of experience: August 26, 2025
Michigan
1 review
0 helpful votes
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Very Satisfied
September 5, 2025

You make shopping online very easy. My order arrived earlier than promised. Your tracking system is very easy to use.

Date of experience: August 26, 2025