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Ross-Simons

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,861 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Ordered 3 Rings
September 12, 2025

Very cheap nothing like the photos colors are off photos are extremely exaggerated. Very surprised at the cheap quality

Date of experience: September 2, 2025
North Carolina
1 review
0 helpful votes
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Bracelet Review
September 12, 2025

The bracelet is beautiful but too small and the catch is very difficult to operate. I would like to send back and get a refund and maybe shop for something else.

Date of experience: September 2, 2025
California
1 review
0 helpful votes
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Stunning Blue Topaz earrings
September 12, 2025
Updated review

I ordered a lovely pair of earrings with blue topaz and accents of blue sapphires. The arrived ahead of time and in perfect condition. They are very elegant looking. I know I will enjoy wearing them alot in future.

Date of experience: September 2, 2025

Green elegance
August 13, 2025
Previous review

This emerald necklace is lovely. It's a perfect length and the setting really shows off the emerald's green color.

Date of experience: August 3, 2025
North Carolina
1 review
0 helpful votes
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Mystical Moissanite ring
September 12, 2025
Updated review

I have been hesitating to purchase the moissanite jewelry but when I received my ring I was thrilled. It is beautiful and I am very happy with my purchase. Now I'm going to order the necklace to match!

Date of experience: September 2, 2025

Always happy with results from Ross -Simons
September 2, 2025
Previous review

Always happy with results from Ross -Simons

Date of experience: August 23, 2025
Texas
1 review
0 helpful votes
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Love my necklace
September 12, 2025

My beautiful necklace arrived on time and is even more lovely than I imagined!

Date of experience: September 2, 2025
Connecticut
1 review
0 helpful votes
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My experience went smoothly but the charm bracelet catches on all my clothes

Date of experience: September 2, 2025
Tennessee
1 review
0 helpful votes
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Beautiful!
September 12, 2025
Updated review

I ordered the Baroque peach paperclip necklace... It is a lovely pale peach and I've received many compliments when I've worn it.

Date of experience: September 2, 2025

Too many beautiful choices
February 1, 2025
Previous review

Excellent selection of whatever you are looking for in the way of jewelry; but I always find something I cannot live without.

Date of experience: January 22, 2025
Nebraska
1 review
0 helpful votes
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Disappointed
September 12, 2025

They were soooooo much smaller than I thought they would be. I considered sending them back but didn't.

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 2, 2025
Barbara J. — Ross-Simons Rep
7 months ago

Thank you for your feedback. We regret to learn the earrings were smaller than expected. We understand that portraying size online can be challenging. To help with this, we include product measurements under the item’s product details section, along with a video and model photography to offer a clearer sense of scale. If you're not completely satisfied with your purchase and change your mind, you may return the item within 30 days of delivery. Online returns are easy to set up on our website. For assistance, our team is available 24/7 at (800) 835-0919, and we’re always happy to help. Private message sent.

Georgia
1 review
0 helpful votes
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Nice Style at a Nice Price
September 12, 2025

Ross-Simons has great sales, and I just got a great price on raw emerald and ruby necklaces and a sapphire station necklace. They all arrived quickly in gift boxes with fabric covers -- nice for storing without difficulty! They are all better quality than I expected for the price, and they mix and match with lots of other jewelry.

Date of experience: September 2, 2025
Illinois
1 review
0 helpful votes
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Mixed feelings for these charms
September 12, 2025

Very beautiful charms 14k gold and 10k gold but very tiny.
I wish they were bigger to show more presence but it is what it is.

Date of experience: August 28, 2025
New York
1 review
0 helpful votes
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Perfect
September 12, 2025

Great shipping and quality of bracelet. Pearls are lovely and gold is also.

Date of experience: September 2, 2025
New Jersey
1 review
0 helpful votes
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No complaints
September 12, 2025

Each purchase I have made has been exactly as presented and at a reasonable price.

Date of experience: September 2, 2025
Colorado
1 review
0 helpful votes
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Great chain.
September 12, 2025
Updated review

Easy to order online. Great website and easy to look for whatever you want.

Date of experience: September 2, 2025

Silver rings
July 26, 2025
Previous review

Great silver rings! Love the wide band geometric designs! Great selection of jewelry.

Date of experience: July 15, 2025
North Carolina
1 review
0 helpful votes
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My recent order
September 12, 2025

I ordered 3 items. Pleased with 2 of the 3. It was described as sapphire & white topaz. There no blue in that stone. It was black. The topaz didn't look anything like the picture. It looked cheap.

Date of experience: September 2, 2025
North Carolina
1 review
2 helpful votes
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/
September 12, 2025

/////////////////::::::::::::::::!

Date of experience: September 1, 2025
California
2 reviews
0 helpful votes
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This item was out of stock when I ordered it, due to be re-stocked two days before my wife's birthday. I ordered one day shipping, and Ross and Simmons shipped it to me the same day that they received their shipment. I received it the day before her birthday. Thank you!

Date of experience: August 29, 2025
Missouri
2 reviews
0 helpful votes
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Easy to fasten necko
September 12, 2025

I'm older and have arthritis. It's hard for me to fasten any necklace. This one is so easy. I chose the small beaded necklace with a gold initial. It looks great with everything.

Date of experience: September 1, 2025
New York
1 review
0 helpful votes
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Good prices for great products.
September 12, 2025
Updated review

Best selection allowed me to find exactly what I was looking for.

Date of experience: September 1, 2025

Good looking product, user friendly website
September 1, 2025
Previous review

Good looking product, user friendly website - can't wait for my order to arrive!

Date of experience: August 22, 2025
District of Columbia
1 review
0 helpful votes
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Accurate website description
September 11, 2025

It was an easy purchase. I saw a dragon necklace design I liked and love the garnets. It was an easy transaction and arrived in a timely manner.

Date of experience: September 1, 2025
California
1 review
3 helpful votes
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Ross-Simon's has phenomenal customer service!
September 11, 2025
Updated review

Any time I've had an issue, they've always been attentive and fast.

Date of experience: September 1, 2025

Great!
September 13, 2024
Previous review

Great! All was easy and went well!

Date of experience: September 2, 2024