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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
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Very cheap nothing like the photos colors are off photos are extremely exaggerated. Very surprised at the cheap quality
The bracelet is beautiful but too small and the catch is very difficult to operate. I would like to send back and get a refund and maybe shop for something else.
I ordered a lovely pair of earrings with blue topaz and accents of blue sapphires. The arrived ahead of time and in perfect condition. They are very elegant looking. I know I will enjoy wearing them alot in future.
This emerald necklace is lovely. It's a perfect length and the setting really shows off the emerald's green color.
I have been hesitating to purchase the moissanite jewelry but when I received my ring I was thrilled. It is beautiful and I am very happy with my purchase. Now I'm going to order the necklace to match!
Always happy with results from Ross -Simons
My beautiful necklace arrived on time and is even more lovely than I imagined!
My experience went smoothly but the charm bracelet catches on all my clothes
I ordered the Baroque peach paperclip necklace... It is a lovely pale peach and I've received many compliments when I've worn it.
Excellent selection of whatever you are looking for in the way of jewelry; but I always find something I cannot live without.
They were soooooo much smaller than I thought they would be. I considered sending them back but didn't.
Ross-Simons has great sales, and I just got a great price on raw emerald and ruby necklaces and a sapphire station necklace. They all arrived quickly in gift boxes with fabric covers -- nice for storing without difficulty! They are all better quality than I expected for the price, and they mix and match with lots of other jewelry.
Very beautiful charms 14k gold and 10k gold but very tiny.
I wish they were bigger to show more presence but it is what it is.
Great shipping and quality of bracelet. Pearls are lovely and gold is also.
Each purchase I have made has been exactly as presented and at a reasonable price.
Easy to order online. Great website and easy to look for whatever you want.
Great silver rings! Love the wide band geometric designs! Great selection of jewelry.
I ordered 3 items. Pleased with 2 of the 3. It was described as sapphire & white topaz. There no blue in that stone. It was black. The topaz didn't look anything like the picture. It looked cheap.
This item was out of stock when I ordered it, due to be re-stocked two days before my wife's birthday. I ordered one day shipping, and Ross and Simmons shipped it to me the same day that they received their shipment. I received it the day before her birthday. Thank you!
I'm older and have arthritis. It's hard for me to fasten any necklace. This one is so easy. I chose the small beaded necklace with a gold initial. It looks great with everything.
Best selection allowed me to find exactly what I was looking for.
Good looking product, user friendly website - can't wait for my order to arrive!
It was an easy purchase. I saw a dragon necklace design I liked and love the garnets. It was an easy transaction and arrived in a timely manner.
Any time I've had an issue, they've always been attentive and fast.
Answer: If the item is described as 0.25 ct t.w it means the total weight of both studs, each stud will be 0.125 carat.
Answer: Always reach out to us with any issue with a discount code (800) 835-0919 24/7 your feedback let's us know there is an issue. The codes will be entered in the Offer Code Box.
Answer: Yo como cliente debo añadir que en todas las compras que realize con esta marca han sido de gran calidad.
Answer: We are not finding the diamond cut white gold children hoop earrings. Our Customer Service Team is available 24/7 to answer questions right away at 800) 835-0919.
Answer: Our Gold Paperclip Bracelets are an every growing and popular category. Copy this link to search our collection online: gemz4.me/3DOu2jz
Answer: We regret to learn the earrings arrived in less than perfect condition, especially since they were a gift.


Thank you for your feedback. We regret to learn the earrings were smaller than expected. We understand that portraying size online can be challenging. To help with this, we include product measurements under the item’s product details section, along with a video and model photography to offer a clearer sense of scale. If you're not completely satisfied with your purchase and change your mind, you may return the item within 30 days of delivery. Online returns are easy to set up on our website. For assistance, our team is available 24/7 at (800) 835-0919, and we’re always happy to help. Private message sent.