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Ross-Simons

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,861 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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I already gave titles for both reviews.
September 15, 2025

The process of returning items is not easy. I had to call 3 times for someone to give me the correct information.

Date of experience: September 4, 2025
California
1 review
1 helpful vote
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18kt gold crucifix
September 15, 2025
Updated review

Disappointed with gold chain Very cheap and flimsy and short
Stated it was 18in and more like a 16in

Date of experience: September 4, 2025

My go to jeweler
September 4, 2025
Previous review

My go to jeweler

Date of experience: August 25, 2025
Massachusetts
1 review
0 helpful votes
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Luck of the Irish
September 14, 2025

Everything was very easy... ordering and delivery was excellent!

Date of experience: September 4, 2025
California
1 review
0 helpful votes
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Performance as expected.
September 14, 2025

Quick, easy, precise, exactly what I needed, wanted and received.

Date of experience: September 3, 2025
Oregon
1 review
0 helpful votes
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Perfect Versatile Eternity Bands
September 14, 2025

Ross-Simons makes shopping for the perfect bands easy and fun!

Date of experience: September 3, 2025
Oklahoma
1 review
0 helpful votes
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Blue sapphire ear studs
September 13, 2025

Very good quality git good price and fast service.

Date of experience: September 3, 2025
Florida
2 reviews
0 helpful votes
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GREAT SERVICE AND EARRINGS BUT EARRING ARRIVED BROKEN
September 13, 2025
Updated review

I've always had excellent experiences with Ross-Simons, and this order was no exception in terms of service and product quality. The earrings were beautiful and arrived quickly, but unfortunately, one was broken upon delivery. I'm currently in the process of exchanging the item, and I appreciate how smooth the support process has been so far. I gave 4 stars instead of 5—not to penalize Ross-Simons, but simply to reflect the hiccup with the product. Their consistent quality and customer service over time still make them one of my go-to jewelry sources. My wife is looking forward to receiving the replacement!

Date of experience: September 3, 2025

EASY ORDERING
September 3, 2025
Previous review

EASY ORDERING. GREAT PRICE AND FREE SHIPPING TO BOOT.

Date of experience: August 24, 2025
New York
1 review
0 helpful votes
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Good value
September 13, 2025
Updated review

This was my first experience. I will be buying again

Date of experience: September 3, 2025

Ordering was easy
September 3, 2025
Previous review

Ordering was easy. Looking forward to seeing product as I am a first time buyer

Date of experience: August 24, 2025
Massachusetts
1 review
0 helpful votes
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Such a pretty ring
September 13, 2025

Thank you for the sale price and such a speedy delivery. I really like the floral design on my ring. I would purchase from Ross Simons again.

Date of experience: September 3, 2025
New York
1 review
1 helpful vote
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My experience was quite satisfying
September 13, 2025
Updated review

It was my sister's 65th birthday and I wanted to get her something special. I kept putting it off because I didn't know what to get. I found myself with only 2 days until her party. I decide to get her a jewelry set. I looked at a few places online, but nothing looked good enough or it wouldn't get to me on time. I looked at Ross-Simons and found some BEAUTIFUL TURQUOISE JEWELRY. I bought a ring, necklace and earrings. She loved it so much you would have thought I gave her a million dollars. AND IT GOT TO ME IN 2 DAYS. I CAN'T THANK YOU ENOUGH.

Date of experience: August 22, 2025

I found beautiful gifts for my sister
August 30, 2025
Previous review

I found beautiful gifts for my sister. Thank you.

Date of experience: August 20, 2025
California
1 review
0 helpful votes
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Nice piece
September 13, 2025

Good. Not too expensive and exactly what I was looking for. 😊😊😊😊😊😊

Date of experience: September 3, 2025
Pennsylvania
1 review
1 helpful vote
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Great company
September 13, 2025
Updated review

Would order again things are as described love the ring it was better than I thought

Date of experience: September 3, 2025

Great quality
November 1, 2024
Previous review

Great quality

Date of experience: October 21, 2024
Colorado
1 review
0 helpful votes
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Must return
September 13, 2025
Updated review

I needed a pair of pure sterling silver earrings. The earrings I ordered have another type of metal which I'm allergic to. I'd like to return these earrings. Please provide me with return instructions.

Date of experience: September 3, 2025

Wouldn't accept my Apple Pay
September 3, 2025
Previous review

Wouldn't accept my Apple Pay

Date of experience: August 23, 2025
Massachusetts
1 review
0 helpful votes
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Nice chain
September 13, 2025
Updated review

My fault I didn't pay attention to the width and it was too thin for my diamond pendant. I was able to return it with no problem. Great customer service experience.

Date of experience: September 3, 2025

Beautiful chain
July 18, 2025
Previous review

Love it. The sparkle is incredible. It really showcases my diamond pendant. Very happy with my purchase

Date of experience: July 8, 2025
Texas
1 review
1 helpful vote
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Tenure
September 13, 2025

I have being shopping with Ross and Simmons for over 20 years.

Date of experience: September 3, 2025
Connecticut
1 review
0 helpful votes
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Great products
September 13, 2025

I had a pleasant experience and loved the jewelry I bought. It came in a timely manner also.

Date of experience: September 3, 2025
Virginia
2 reviews
2 helpful votes
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Disgusted!
September 13, 2025

I just tore apart your catalog and dumped it in the trash after seeing page after page with Christian crosses or all sort, and Christmas decorations, but NOT ONE STAR OF DAVID, a beloved symbol for those of the Jewish faith.
Surely you know that Jewish people love and appreciate fine jewelry, certainly as much as those of the Christian and other faiths.
So the exclusion of Stars of David or other Jewish-related jewelry can only be intentional.
In this time of rising anti-Semitism, it is disgusting to see Ross & Simons exhibiting such discrimination. By the way, my grandparents -- both Jewish -- proudly carried the name of Simons, as did their ancestors. They would be appalled to see a company like yours carries their name.

Date of experience: September 3, 2025
Barbara J. — Ross-Simons Rep
7 months ago

Thank you for your very candid feedback. We're truly sorry that the catalog didn't reflect the diversity you were hoping to see. Our company is very proud of its Jewish roots and works toward being as inclusive as we can be. Unfortunately, our catalogs have limited space for the 18,000 skus we carry, including Star of David jewelry, which is offered on our website by clicking this link: https://rsssmns.com/45WLNwd. We're always working to make sure our collections reflect the values and traditions of all our customers, and we regret that this particular catalog may have missed the mark. We will be sure to share your feedback with our merchandising and marketing teams and hope that you will consider visiting our website for a much wider variety of items.

Alabama
1 review
2 helpful votes
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Do not waste your money
September 13, 2025

Super hard to get in - requires another person. Once you get them in they are super uncomfortable and pinch the ear.

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 2, 2025
Barbara J. — Ross-Simons Rep
7 months ago

Thank you for your feedback. That’s certainly not the experience we want for our customers. We appreciate you bringing this to our attention—it helps us identify areas for improvement.
The earrings may be returned within 30 days of delivery if, for any reason, you are not completely happy with your purchase. Online returns are simple to set up on our website. For assistance, please call us, we can be reached 24 hours a day, 7 days a week at (800) 835-0919. We are always happy to assist. A member of our team is reaching out.

California
1 review
1 helpful vote
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Love it
September 13, 2025
Updated review

Loved the bracelet the engraving was nice. Had no problem ordering and getting what I wanted

Date of experience: September 2, 2025

Love this site, because I love jewelry
September 2, 2025
Previous review

Love this site, because I love jewelry

Date of experience: August 23, 2025
Alabama
1 review
0 helpful votes
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These are pretty earrings but they are so tiny. I didn't expect just how small they are. They're kid-sized. I kept dropping the backing because it's so tiny and lost one of the backings within three days. These would be great for second or third piercings but are too small for primary piercings

Date of experience: September 2, 2025