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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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The purchase was easy I was kept informed The earring were a little bigger than I was but they are still wearable
In all the years I've dealt with Ross-Simons, I have never had a bad experience--they are second to none! This time was no exception. Fast delivery, and packaged well so no hint of issues. THANKS AS ALWAYS!
The webpage and how you order is very user friendly. The product I ordered, a ring, was beautiful, very well packaged and shipped in a timely manner. I have ordered several times from this company and will continue to do so!
Website is "user-friendly" easy to use.
It was very nice to be able to shop from home and have such a wide selection of wonderful pieces.
This was a pleasant purchasing experience. The website is east to navigate.
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Ordering online was so easy. Would do it again in the future.
Very easy to use your shopping site and the product description is very nice.
I have a heart shaped yellow gold and diamond bracelet my husband bought me last Christmas. I love it! I just bought myself a Sapphire and gold bead bracelet for my birthday. All of your products are very nice quality items and are very nicely priced. I am a very happy customer.
Everything is always very easy! Beautiful jewelry is a plus!
Upon receipt of these earrings, I was greatly underwhelmed by them. They were much smaller than they appeared on the R-S pages. Greatly disappointed.
The photo doesn't do it justice! It is absolutely gorgeous!
Bralette was received with scratches, looks used. Contacted Ross-Simons and never heard back from them. Gave it to my daughter for her birthday on 9/1, it's five days later 9/5 and already has a missing diamond. No not recommend.
We regret to learn about the issue with the bracelet. That’s certainly not the experience we want for our customers. We’ve looked into it and couldn’t find any messages from the email address on file. Please know that all messages are responded to within 24 hours. We offer a 30-day return policy, and you’re welcome to return the item for a refund or exchange. You can easily set up the return online, or feel free to call us at 1-800-521-7677—we’re happy to assist. A member of our team is reaching out privately.
Just as described and such a blessing not to fumble with a necklace catch
This was a new site to me. I am usually reluctant to use a site I do not know. But, in this case, I have a pleasant surprise. I looked at sale stud ear rings and finally found what i wanted, at a price I could manage. What a nice surprise when I received what I ordered. They were exactly what I wanted, the color and size were just right. I think I just might use this site again.
Loved the design and my only complaint is that the chain could be a little heavier. It seems too flimsy
Had a bit of trouble entering payment method.
I was worried when I tried the tracking number it said order canceled. I call and the gave me a new tracking number and I received the order much sooner than originally stated. All and all a good experience.
Can't beat the great prices on 14kt gold.
The gold cross bracelet was much smaller than it appeared in the picture, I returned said bracelet
Thank you for letting us know—we’re sorry the bracelet didn’t meet your expectations in person. We do our best to photograph each piece exactly as shown, including scale references and product dimensions in the description to help guide your decision. That said, we understand how online images can sometimes be different than expected, and we appreciate you taking the time to return the item.
The earrings exceeded my expectations. Beautifully made, they will be worn many times!
Good Customer Service. I requested a catalog years ago. I ordered from Ross Simmons and I always enjoyed looking through their catalogs.
Ring in person looked different from photo. Scroll work looked stamped or pressed. Kinda cheap looking. Returned.
Thank you for sharing your experience. We’re sorry the ring did not meet your expectations and understand how important accurate photos are in making a decision. Your feedback strengthens our commitment to representing our pieces as beautifully and clearly as possible. Private message sent.
Was looking for a simple but elegant earring. Thank you
Good customer service. I got my jewelry on time. I would recommend to shop your jewelry at ROSS-SIMONS
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback. We’re sorry to learn that the earrings didn’t meet your expectations. To help customers better visualize our jewelry, we provide detailed sizing information in the product details. We also include a video and photos of the item worn by a model to offer the best possible representation of size and scale. If you’re not completely satisfied, you’re welcome to return the item within 30 days of delivery for a refund or exchange. Returns are easy to set up online, or you can call us anytime at (800) 835-0919—we’re available 24/7 and happy to assist.
A member of our team will be reaching out to you directly to ensure you’re fully supported.