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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,861 reviews

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South Carolina
1 review
0 helpful votes
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Gold ring
September 11, 2025
Updated review

Overall, it is a beautiful ring. I didn't realize it would be that thin though. I was expecting something with a little more substance

Date of experience: September 1, 2025

Smooth experience
September 1, 2025
Previous review

Smooth experience

Date of experience: August 22, 2025
North Carolina
1 review
0 helpful votes
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Sapphire earrings
September 11, 2025

The shopping experience was fine. I am disappointed in the earring quality and size for the money. I will be returning them.

Date of experience: September 1, 2025
New Jersey
1 review
0 helpful votes
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I like this bracelet but….
September 11, 2025

The beads are much smaller than I expected! They should photo put an actual size picture of the item

Date of experience: September 1, 2025
California
1 review
0 helpful votes
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Beautiful jewelry at reasonable prices.
September 11, 2025

I have several Ross Simons pieces now that I have collected over the years. Some are from QVC, some from Amazon, and some directly from Ross Simons. Each piece is high quality and beautiful. The customer service is great and shipping is fast.

Date of experience: September 1, 2025
Maryland
1 review
0 helpful votes
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I placed my order, it didn't say anything about a delay but later, maybe a week? I got an email saying there was a delay. I realize there are sometimes when you can't control the delay but I was planning on having them for a certain occasion. They came a couple of weeks later I believe but I do love them and they are good quality for the price, look much more expensive.

Date of experience: September 1, 2025
North Carolina
1 review
0 helpful votes
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Ross-Simons is a Jewel!
September 11, 2025

Ordering was easy. Product was as described. My order arrived quickly.

Date of experience: September 1, 2025
Texas
1 review
0 helpful votes
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Excellent quality and customer service
September 11, 2025

Always glad with the purchases I've ordered from Ross-Simons! Never disappointed in my many years of doing business!

Date of experience: September 1, 2025
Oregon
1 review
1 helpful vote
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Beauty pieces
September 11, 2025
Updated review

I love shopping at Ross -Simons. I am turning 60 in a few months and I wanted a beautiful piece I could wear frequently to express my joy. I found the black and white diamond necklace and I couldn't be happier.,

Date of experience: September 1, 2025

Love the variety and selections
September 1, 2025
Previous review

Love the variety and selections

Date of experience: August 22, 2025
Texas
1 review
0 helpful votes
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Service
September 11, 2025

The item was shipped quickly and I received it sooner than the expected delivery date.

Date of experience: September 1, 2025
North Carolina
1 review
0 helpful votes
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Great Marketing
September 11, 2025

Beautiful Pink Topaz Ring that was exactly as described. Perfect color and size. Great quality!

Date of experience: August 25, 2025
North Carolina
1 review
0 helpful votes
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Great product
September 11, 2025

Met expectations, item was just as advertised and arrived on time!

Date of experience: September 1, 2025
New Hampshire
1 review
0 helpful votes
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Quick order
September 11, 2025

Easy experience and made my choices fast. I had little time and it still worked well.

Date of experience: September 1, 2025
California
1 review
0 helpful votes
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Tangled
September 11, 2025

The necklace came tangled in a big knot and took over 2 hours to untangle

Date of experience: August 31, 2025
California
1 review
0 helpful votes
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Sapphire & Diamond necklace
September 11, 2025
Updated review

Necklace itself was nice, sapphires sparkle once you put it on but the diamonds are so small you can't even see them

Date of experience: August 31, 2025

I found the perfect necklace that I have been looking...
August 31, 2025
Previous review

I found the perfect necklace that I have been looking for

Date of experience: August 21, 2025
California
1 review
0 helpful votes
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Not as expected
September 11, 2025

The earrings were much smaller than what was shown on the model. I was also expecting a gift box displaying the earrings instead of the earrings in the packaging it was received.

Date of experience: August 31, 2025
Maryland
1 review
0 helpful votes
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Fun shopping
September 11, 2025

Nice items at reasonable prices…pleasure shopping with you!

Date of experience: August 31, 2025
Missouri
1 review
0 helpful votes
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A bit big
September 11, 2025
Updated review

Perhaps select a smaller size—unless you have a knuckle (as I do) that can necessitate a larger size.

Date of experience: August 31, 2025

All good--easy to shop!
September 1, 2025
Previous review

All good--easy to shop!

Date of experience: August 21, 2025
Florida
1 review
0 helpful votes
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Great company to trust
September 10, 2025

Received item well packed and presented in box. Always better than expected from Ross Simons.

Date of experience: August 31, 2025
Indiana
1 review
0 helpful votes
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Nice color splash
September 10, 2025

Love the color and quality of these bracelets. Arrived quickly with the complete order.

Date of experience: August 31, 2025
Alabama
1 review
0 helpful votes
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Returned item
September 10, 2025

I returned the order. Thought it was suppose to be a bracket
Not a ring

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 31, 2025
Barbara J. Ross-Simons Rep
7 months ago

We understand you're returning your 3mm 10kt Yellow Gold Bead Stretch Ring ordered in error. Returns are processed within 4 business days of receiving the package. Once completed, you’ll receive an email confirmation with details of your refund. We appreciate your business and look forward to shopping with you again soon!