Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Ross-Simons

Ross-Simons

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
See all photos
How would you rate Ross-Simons?
grey stargrey stargrey stargrey stargrey star

Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,863 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Mary P.
Unfollow Mary P.
Share Review
Report Review

Very pretty earrings
October 5, 2025

Ordering was very easy, however there were some concerns with shipping, and I got conflicting information from customer service. In the end the item arrived in 2 days as expected so it all worked out.

Date of experience: September 25, 2025
Oklahoma
1 review
0 helpful votes
Follow Lacy A.
Unfollow Lacy A.
Share Review
Report Review

Beautiful bracelet
October 5, 2025

The bracelet is beautiful but slightly fragile. The mesh bracelet can dent/kink a bit so that's something to consider if wanting to wear this full time as a daily bracelet. I wouldn't recommend sleeping with it on and I'll try to be careful wearing at work as it could dent if I hit it on the edge of my desk.

Date of experience: September 25, 2025
Ohio
1 review
0 helpful votes
Follow Veronica W.
Unfollow Veronica W.
Share Review
Report Review

Quality Products
October 5, 2025

I purchased three pairs of birthstone earrings. They arrived package with meticulous care which a customer would expect from a high end jeweler. The earrings appeared to be of good quality.

Date of experience: September 25, 2025
Florida
2 reviews
3 helpful votes
Follow Valerie O.
Unfollow Valerie O.
Share Review
Report Review

Beautiful
October 5, 2025

Shopping was a breeze and delivery was exactly as promised. However, the clasp on the bracelet is too loose and doesn't lock. I will have to make a trip to the store in my area. The problem is the store is 30 minutes away and I will have to wait until I'm off from work to take it there.

Date of experience: September 19, 2025
Rhode Island
1 review
0 helpful votes
Follow Dolores B.
Unfollow Dolores B.
Share Review
Report Review

Discount issues
October 5, 2025

I did not initially receive my discount that I expected I think because I may have neglected to answer something, but it was resolved promptly and nicely

Date of experience: September 25, 2025
Barbara J. — Ross-Simons Rep
6 months ago

We see that you signed up to receive a Welcome Code for $15 off orders of $125 or more, or $30 off orders of $250 or more. This code needs to be entered into the field labeled "Offer Code" in order to be applied. It is good on any item we carry, including clearance, as long as it meets the minimum price threshold. We have applied your coupon to your order. Private message sent.

California
1 review
0 helpful votes
Follow Terri W.
Unfollow Terri W.
Share Review
Report Review

I purchased these for our twin granddaughters birthday. When I received them they were borderline too large, but I really liked the design. I gave them 4* instead of 5* as I feel that additional silver use would have enhanced them a lot as the backing where the turquoise is - is open and not sealed. They loved them - and I hope the stones hold tight with this type of setting. That said - the prongs holding in the stones look to be sturdy.

Date of experience: September 24, 2025
Arizona
1 review
0 helpful votes
Follow Tina R.
Unfollow Tina R.
Share Review
Report Review

Cute ring
October 4, 2025

I love the look of this ring, but the quality isn't great. The piece weighs next to nothing, and the stones have no sparkle at all. Still, I bought it cause it looks like my dog so I'll keep it.

Date of experience: September 24, 2025
Ohio
1 review
0 helpful votes
Follow Barbara C.
Unfollow Barbara C.
Share Review
Report Review

Beautiful Gems
October 4, 2025

Beautiful Gems in complimentary settings arrived in excellent condition in padded, plastic delivery pouch. The Ross Simon gift boxes & velvety pouches added to the enjoyment of opening each item.

Date of experience: September 24, 2025
Virginia
1 review
0 helpful votes
Follow Wendy W.
Unfollow Wendy W.
Share Review
Report Review

Jewelry
October 4, 2025

I have immensely enjoyed all the jewelry I have recently purchased from Ross-Simons. I bought rings a few months back and wear them quite often and now I have purchased earrings, lab diamonds and peridot. I am finding it difficult to switch them out! But I will wear these new earrings all the time, they are beautiful.

Date of experience: September 24, 2025
California
1 review
0 helpful votes
Follow Ruth C.
Unfollow Ruth C.
Share Review
Report Review

Simply beautiful
October 4, 2025
Updated review

The gold spiral earrings are absolutely beautiful. They can be dressed up or down and provide a more contemporary look than other gold earrings. The size is substantial yet not overwhelming. The 18kt gold over sterling makes them affordable yet have excellent quality.

Date of experience: September 14, 2025

Great prices and service
September 24, 2025
Previous review

Great prices and service

Date of experience: September 14, 2025
California
1 review
0 helpful votes
Follow Katherine B.
Unfollow Katherine B.
Share Review
Report Review

Mother of the Groom!
October 4, 2025

I've spent months looking for the perfect pair of earrings for our son's wedding with no success. Either the earrings were quite expensive or they just didn't compliment the outfit. I should have started with Ross-Simon. Not only did I find the perfect pair, I had many options. Lesson learned. Start here!

Date of experience: September 24, 2025
Texas
1 review
0 helpful votes
Follow Catey s.
Unfollow Catey s.
Share Review
Report Review

Not like picture
October 4, 2025
Updated review

Disappointed in what I received did not reflect the picture in the catalog. Gold was cheap looking, and the stone was not anything like it was in the catalog. I was so disappointed. I was looking forward to receiving that ring as it was represented in the catalog. I have returned it

Date of experience: September 24, 2025
Barbara J. — Ross-Simons Rep
6 months ago

We regret to learn the ring didn’t meet your expectations. The piece you received was crafted with gold over sterling silver and featured a Biwa pearl. Biwa pearls are naturally formed and known for their organic shapes and unique character, which means each one will differ slightly in color, texture, and form from the catalog image. We have assisted you with a return and hope you find something else you love!


Lots of nice options
September 22, 2025
Previous review

Lots of nice options

Date of experience: September 12, 2025
Vermont
1 review
0 helpful votes
Follow Melody R.
Unfollow Melody R.
Share Review
Report Review

Perfect for a milestone birthdays...
October 4, 2025
Updated review

I wanted to get my twin daughters something special that I didn't craft myself (I am a very crafty person so they've gotten a lot of hand-crafted things over the years). So I turned to Ross-Simon's for a bit more extravagant bling for their milestone birthdays. There was such a great selection, I was able to choose earrings that matched their individual personalities perfectly. I was able to stick to my budget, and the quality was what I expected for the price. They package arrived promptly and in good condition. The earrings were a big hit, my girls were surprised, and impressed, and put them on immediately.

Date of experience: September 20, 2025

So happy for express shipping
September 24, 2025
Previous review

So happy for express shipping. Big birthday gifts for my twins. Love Ross Simons!

Date of experience: September 13, 2025
Nebraska
1 review
0 helpful votes
Follow Nicole J.
Unfollow Nicole J.
Share Review
Report Review

Beautiful & delicate
October 3, 2025

I love these tiny studs! It took me forever to get them in, have never worn the flat backs before. I've also had one come out when getting undressed & was lucky to find the tiny thing on my bathroom floor! Otherwise, love the look & feel of them.

Date of experience: September 23, 2025
Florida
1 review
0 helpful votes
Follow SHARON S.
Unfollow SHARON S.
Share Review
Report Review

PRODUCT AND SERVICE
October 3, 2025

MY EXPERIENCE SHOPPING WITH ROSS-SIMONS HAS BEEN GREAT THE JEWELRY IS GREAT QUALITY AND DELIVERY SEVICE IS EXCELLENT! I AM A HAPPY CUSTOMER

Date of experience: September 22, 2025
Arkansas
1 review
1 helpful vote
Follow Connie M.
Unfollow Connie M.
Share Review
Report Review

Silver medalion
October 3, 2025

My order was quickly processed and delivered. Really beautiful piece of jewelry.

Date of experience: September 22, 2025
California
1 review
0 helpful votes
Follow alicia y.
Unfollow alicia y.
Share Review
Report Review

Always happy
October 2, 2025
Updated review

I'm always happy with the items I have purchased. They are usually gifts and l'm pleased that the recipient loves them and wears them often. I find the entire experience seamless with quick confirmation and tracking information. Well done!

Date of experience: September 22, 2025

Love shopping here
October 14, 2024
Previous review

Love shopping here

Date of experience: October 4, 2024
Idaho
1 review
0 helpful votes
Follow Elizabeth D.
Unfollow Elizabeth D.
Share Review
Report Review

Perfect!
October 2, 2025

I love my jewelry and everything went as it should. Thank you!

Date of experience: September 22, 2025
Missouri
1 review
0 helpful votes
Follow Janet I.
Unfollow Janet I.
Share Review
Report Review

Please with the product
October 2, 2025
Updated review

Had been looking for diamond earrings that weren't too dressy, but more than a stud. Happy with the style although i do wish they had a little more "drop" to them.

Date of experience: September 22, 2025

Hope I've found what I was looking for in a gold diamond...
September 21, 2025
Previous review

Hope I've found what I was looking for in a gold diamond earring. Website pictures (models help) were clear and descriptions were good.

Date of experience: September 11, 2025
North Carolina
1 review
0 helpful votes
Follow Angela A.
Unfollow Angela A.
Share Review
Report Review

Beautiful
October 2, 2025

When I opened the box I was in awe! The necklace is beautiful!

Date of experience: September 22, 2025