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Ross-SimonsReviews 14,647

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,169
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Georgia
1 review
0 helpful votes
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Happy Customer
October 9, 2025

I ordered my beautiful ring which was exactly the way it looked and was described online. The packaging was nicely done. My order was received within two days and that is pretty impressive.

Date of experience: September 22, 2025
Pennsylvania
1 review
0 helpful votes
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Good experiences with Ross Simons
October 9, 2025

I have been shopping with Ross Simons for over 25 years. On line now, but started when they were mail order. Love the quality and the easy return policy. Jewelry is an investment and Ross Simons makes it easy to shop. Thank you.

Date of experience: September 29, 2025
Alabama
1 review
0 helpful votes
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Happy
October 9, 2025
Updated review

I looked on line loved the brackets I chose. Only thing wasn't expecting bracelets on a string. I figured a strong nylon or flexible wire. The bracelets are beautiful. Happy with my purchase. They are well made. I just make sure I don't wet. Due to being on string material. Plan on getting more colors 🥰

Date of experience: September 28, 2025

Love the selection & sales
September 28, 2025
Previous review

Love the selection & sales. Quick & Easy Look forward to wearing what I ordered

Date of experience: September 18, 2025
Arizona
1 review
0 helpful votes
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Absolutely Beautiful Art Deco Designed Earrings
October 9, 2025
Updated review

Honestly... I LOVE these earrings! Truly,... amazing Diamond color (H-I color), 387 total diamonds weighing 2.10! These are so very stunning at 2" long and 5/8" wide. The rally are prominent especially with long hair. Also... what a great sale price at $999.00 and who cares is they are set In sterling silver? Looks just like polished white gold!

Date of experience: September 28, 2025

Great prices today & I saw
September 28, 2025
Previous review

Great prices today & I saw. This in the new fall catalog that arrived to day.

Date of experience: September 17, 2025
Pennsylvania
1 review
0 helpful votes
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Great serviceđź’•
October 9, 2025

I placed an order for a Sapphire band and a Emerald band. Both items came promptly and well packaged. Very lovely bands.
Thank you.

Date of experience: September 28, 2025
Utah
1 review
0 helpful votes
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Turquoise and gold
October 8, 2025
Updated review

I've been searching for turquoise and gold jewelry and found exactly what I wanted and for a price I can afford. I have bought jewelry here before and know of their great quality and quick delivery.

Date of experience: September 28, 2025

Love their great quality, fast service, lots of options!
August 25, 2025
Previous review

Love their great quality, fast service, lots of options!

Date of experience: August 15, 2025
Georgia
1 review
0 helpful votes
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Present
October 8, 2025

My only problem is with the post office I got a notice product was delivered on Monday! I didn't receive it until Friday in my mailbox :( but jewelry is fine

Date of experience: September 28, 2025
Barbara J. — Ross-Simons Rep
5 months ago

Thanks for sharing that—We’re glad the jewelry arrived safely and that you’re happy with it, but we totally understand how that delay can be unsettling. If you ever run into shipping issues again, feel free to reach out—we’ll do our best to help track things down.

New York
1 review
0 helpful votes
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Charge for returns and exchanges.
October 8, 2025

I'm very dissatisfied that you have to pay for returns or exchanges. They also want you to add insurance to the package. Now i'm reluctant to make future purchases.

Date of experience: September 28, 2025
Barbara J. — Ross-Simons Rep
5 months ago

We understand that return costs can be frustrating, and we’re always working to improve our policies to better serve our customers. While we do offer a return label online for a nominal fee, we also provide free returns and exchanges through our VIP program, which many customers find valuable. Regarding insurance, we recommend it for added peace of mind, but it’s not mandatory.

Washington
1 review
0 helpful votes
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I am pleased with my experience with Ross Simon. The website is easy to navigate and there's so much to look at! The shipping time was good- I think it was a little over a week. The ring was more beautiful than the picture!

Date of experience: September 27, 2025
New York
1 review
0 helpful votes
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As expected
October 8, 2025

I received my package without any damages. I ordered 3 pairs of earrings and received 3 pairs. I'm not sure how to review them individually as this prompt I'm receiving via email doesn't have the items itemized for review.

Date of experience: September 28, 2025
Ohio
1 review
0 helpful votes
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Love my purchases
October 7, 2025

I really love the flat backed earrings. The paper-clip necklace with charms is awesome! I received a ton of compliments when I wore them today.

Date of experience: September 27, 2025
Massachusetts
1 review
0 helpful votes
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My shopping experiences with Ross Simmons either online or catalog has always been good. Items ordered are as pictured and the quality is great. In all my years of ordering, I have only had to contact Customer Service once and even that was positive and handled efficiently.

Date of experience: September 27, 2025
Georgia
1 review
0 helpful votes
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Not sure what I'm doing that the toggle on the bracelet comes undone on my wrist. I do wear it with other bracelets so that may be what causes it.

Date of experience: September 27, 2025
Connecticut
1 review
0 helpful votes
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Pretty and Good Value
October 7, 2025

I am satisfied with the items I bought recently. They are pretty and stylish. They are much smaller than displayed in the catalog and online, but I was expecting that. I appreciate your having so many reasonably priced pieces made of gold over sterling, though experience has it that they do not wear nearly as well as the real thing.

Date of experience: September 27, 2025
Texas
1 review
0 helpful votes
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Beautiful but disappointed
October 7, 2025

Love the earrings - color and size great. This morning I'm putting them on for the 3rd time and one of the garnets falls out of the setting… not good! Only positive here is that it didn't fall out while I was wearing it.

Date of experience: September 27, 2025
Louisiana
1 review
0 helpful votes
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My fault
October 6, 2025
Updated review

Everything went really well with the shopping experience, well above average in fact I gave you five stars. The problem I have which I think I'm going to have to return them cuz my wife didn't like them is, the Opals were so tiny she just couldn't do it.

Date of experience: September 26, 2025

As it should be...
September 26, 2025
Previous review

As it should be... it is

Date of experience: September 16, 2025
California
1 review
0 helpful votes
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So many to choose from
October 6, 2025

I was impressed with the amount of earrings to choose from. My order arrived nice boxes and the earrings in little soft envelopes for protection. Thank you and I will shop again

Date of experience: September 26, 2025
District of Columbia
1 review
0 helpful votes
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Was super easy and I felt like communication as to the status was adequate. It shipped faster than anticipated and is here well before my wife and my anniversary, so I am set. Thanks for the great product.

Date of experience: September 26, 2025
Washington
1 review
0 helpful votes
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The perfect earrings
October 6, 2025

The earrings arrived on time and were as pretty as expected, maybe even prettier irl. They were the perfect, elegant and fun accent to my spring dress. I'm very happy with them

Date of experience: September 25, 2025
New York
1 review
0 helpful votes
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Dainty and Elegant w
October 5, 2025
Updated review

My choice was easy to find and purchase on line. My earrings were received within a few days of ordering. The earrings look like they cost far more than what I paid.

Date of experience: September 25, 2025

The selection of items was very good but I did have...
September 25, 2025
Previous review

The selection of items was very good but I did have some difficulty going back to the item I finally purchased.

Date of experience: September 15, 2025